The contact owns a 2018 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The vehicle was taken to an independent mechanic, where an oil consumption test was performed, and the mechanic determined that the test was positive for excessive oil consumption. Additionally, the vehicle was taken to the dealer, where the oil valve was replaced under an unknown Manufacturer Recall Campaign Number; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 65,000.

- Madison Heights, MI, USA

I am the owner of a 2018 Kia Soul. On May 19, 2024 I broke down on a highway in a dangerous construction zone. Just prior to this my oil light came on, so i put some in to be safe until I got home to let engine cool. No other warning lights or messages came on. Got a little further down the road and the light came back on with the engine now making noise. I managed to find an emergency pull off and as soon as I pulled off the car died. I had it initially towed to my mechanic but when they looked at it they said had to go to dealership it was the Engine and possibly under recall. Had towed to dealership on May 21, 2024. They were backed up and unable to look at it until after the holiday. They finally got to look at it on June 3, 2024. It does meet the requirements for the Kia Engine Recall. Here is where the plot thickens, Kia, not dealership, denied the recall work because the update was never done. I just received the update notice the end of March 2024. Due to me being disabled and I had some doctor appoints to keep I just cleared my schedule to make the appointment and was planning to do that when broke down with no warning. I called Kia customer service and they said because I did not have the update done it has to fall under the Class Action Settlement and they will not cover it. Now under the Class Action Settlement, you need to pay out of pocket and then seek reimbursement. However, the work has yet to be done and I am disabled and on a fixed income. It is now June 10,2024 and the Kia dealership still is not getting a straight answer from the warranty company on whether they will accept the claim and cover it or not. Meanwhile, I am putting a friend out to help me. What is a person to do?

- Simpson , PA, USA

Update to case 11587168: Ian (Service Writer) at HW Kia told me 3 weeks ago Kia was approving engine replacement, he was ordering the engine & to provide all service records so they have them on file. I provided receipts for 2 oil changes I had done by a non-Kia dealership auto service. All other service records are accessable via KIA & CarFax as Napleton Kia St. Peters & Plaza Tire Service had done all other oil changes/ maintainence on the vehicle. The Thursday before Memorial Day I get an email from Ian that now Kia is denying the engine replacement. I am now waiting to get a contact from the RPSM (Regional Parts & Service Manager) as to why since I provided proof the vehicle was properly maintained. This is a wrongful denial in my opinion.

- Truesdale, MO, USA

The contact owns a 2018 Kia Soul. The contact stated while driving on several occasions in one day at various speeds, the battery and check engine warning light flashed on for five seconds. Additionally, the contact observed a light knocking sound coming from the engine compartment. The vehicle was stopped in a parking lot and turned off. The vehicle was restarted and the battery and check engine warning lights illuminated. The failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed that cylinder #3 needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,750.

- Baltimore, MA, USA

My granddaughter was traveling to Florida from Texas for a short vacation on [XXX] 2024. Car just lost power and slowed in the middle of the interstate traffic, no lights, warnings or anything. Thank God she was able to get to the side of the highway without getting hit. It was knocking and clattering in the engine. Killed it and let it rest a bit and checked the oil and it was [very low, added some oil and started it back up, but it still was knocking and not running. Had it towed to an independent garage in Crestview Fl. The mechanic diagnosed the engine with a possible bent valve and loose timing chain. The car has 104000 miles on it. We had the oil changed at 102000 and have had oil changed regularly at 5000 miles or less since we bought it in March 2022. We still owe a loan on this car. Mechanic said the engine would have to be replaced and quoted $7000. We cannot afford this. We are the 3rd owner and was not informed of any safety recalls or software updates until the Mechanic told us about the Class Action Lawsuit and the issues with the engines in Kia and Hyundai. Kia is not forthcoming with this information and does not notify but only the 1st owner. This is ridiculous and not right to do the consumers this way. We bought the car from a Nissan dealership in Mckinney Tx and was not told anything about this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Emory, TX, USA

On [XXX], 2024 had a complete break down while driving on the highway on the way home from work. No warning light prior to the incident. Towed via ERS on my auto insurance policy to Plaza Tire Service, [XXX]. They replaced spark plugs and coils. Still sputtering and code on cylinder 3. Then taken to HW Kia of [XXX] in Ballwin, Mo (this was the closest dealership that said they could get to it right away). Has been there ever since (going on 2 months now). What I have been told has be done by Ian, Service Manager: Compression test done, no compression in cylinder 3. Warranty company (JMNA) sent out inspector. 2 weeks later warranty company asked dealership to do a full breakdown of the engine. On [XXX] got call from Ian that warranty company denied fix under warranty because the damage is to piston rings. (Month and a half just to get this determination from the warranty company) Ian told me that this is a known issue by Kia so he is requested engine replacement directly from Kia Corp. As of today ([XXX], 2024) I am still waiting to hear back if this replacement has been approved. Previously told by Ian (when I initially dropped off the vehicle) that once/if approved it will take approximately 10 days to get a new engine ordered and into the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Truesdale, MO, USA

While driving vehicle, engine reduced power and went into a limp mode, pulled off Highway and stop. Check engine light came on and blinking. Later found motor had lost over three quarts of oil. Now engine knock and have been advised by mechanic that engine is about to throw a rod thru the the side. Vehicle has had oil changes at 5000 miles intervals thru out its 124,000 miles on the road also oil checks often too. Now we are without a vehicle with a damage engine. I understand thru research that this is a common problem for this type vehicle and motor.

- Buffalo, KY, USA

Car stalled in the middle of the road while driving. Took it in to dealer ship for a recall to get this repaired or flashed. Engine burning excessive oil. Car has always been kept up with maintenance. While operating the vehicle the car stalled due to low oil compression. Vehicle has aprox 155k miles. Check engine light has came on. Due to the issue that car engine is burning oil there is a new permanent code p0420 which is a bad catalyc converter since the cars emission system is failing. Car has been sitting at home for about 1 month or longer as we don-??t drive it and are still financing the vehicle

- Monrovia , CA, USA

Second time in last six months car went into -??limp mode-?? with the knock sensor. First time it was -??just-?? a faulty knock sensor and under warranty. Happens again now it-??s the all too well known the oil is burning too fast on this engine. Kia/hyundai will not take this under warranty as it is not a rod bearing issue while numerous owners have the exact same issue. This cars engine can probably fail at any time with this oil issue continually happening. The cars oil has been maintained per manual and was not expecting an oil change yet the level is way too low already (3000ish which is way before the 5000 mile mark per owners manual and Kia)

- Winter Garden, FL, USA

2018 Kia Soul with excessive oil consumption. 1.6 Liter GDI engine. Base model. Oil is being overly consumed in between oil changes, needing double the quarts in between Kia's manufacturing guidelines.

- Goshen, IN, USA

The contact owns a 2018 Kia Soul. The contact stated while driving at various speeds, the vehicle failed to maintain oil pressure, causing engine failure. The contact stated that the vehicle failed to maintain power and would stall after being started. No warning lights were illuminated. The vehicle was towed to the local dealer where it was diagnosed that the transmission needed to be replaced. The contact was made aware of NHTSA Campaign Number: 22V051000 (Service Brakes, Hydraulic) however, the VIN nor the model vehicle was included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,000.

- Wylie, TX, USA

The engine is burning a TON of oil and I have to put 5 quarts in every 2-3 months. I also found oil when I pulled the 2nd and 3rd spark plugs (from left to right). I checked the engine again and it-??s bone dry.

- Marietta , GA, USA

Engine failure at 121733 due to faulty engine management system. Was able to limp the car to the dealership. Engine had to be replaced due to broken rings in two of the pistons. Car was serviced regularly prior to the insidence.

- North Myrtle Beach , SC, USA

The contact owns a 2018 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The service engine warning light was illuminated. The vehicle was taken to the local dealer for an oil consumption test and oil change. The contact stated that the engine needed to be rebuilt. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 89,400.

- Reidsville, NC, USA

I took my 2018 Kia soul into the Kia dealer for a couple recalls, one of them was that KSDS (knock sensor detection system) shortly after that, my engine light started going on. I took it back to the Kia dealer and they change the oil And charged me for it. My engine is burning oil and it's having to be replaced by a quart every couple weeks. I pulled into Valvoline the other day and explained what happened and the young man called his supervisor and came back to me and said they cannot change the oil because, my car engine is at fault and could start a fire or blow a rod. I've been in touch with my Kia dealer and they tell me that my extended warranty is not valid however, when I look at the proposed class settlement soon for engine issues, such as engine, fires, or engine failure-?? it tells me once that KSDS has been updated. I automatically qualify for extended warranty. I've been instructed not to drive my car and to park it in a safe open place. I need a rental car and my local Kia dealer is unable or unwilling to assist me. They also told me that they have no one to work on that issue for two weeks. They also told me unless my engine blows a rod or catches on fire. There's nothing they can do to assist me and covering the cost. My kia soul will not go faster than 60 miles an hour on an open highway for more than 20 miles an hour going up a local residential hill. Obviously something is drastically wrong with my engine but I can't seem to get any Kia person to assist me.

- San Diego, CA, USA

Car Insurence informed us that the Car is Missing the engine anti-theft interlock system and no Dealership is not responding, I have COPD and can not have the car missing for a TicToK steal this car challenge by Hyundai/KIA.

- Greenacers, FL, USA

My 2018 Kia Soul is guzzling oil even after an oil consumption test and a head gasket and valve cover gasket replacement. We are using a quart of synthetic blend oil every 500 miles. We cannot be the only people with this complaint!! Vehicle has less than 95,000 miles on it. The Kia Dealership in Clarksville, TN has been the only place to work on our vehicle since buying it a little over one year ago. Said vehicle has been guzzling oil since day one of our purchase.

- Benton, KY, USA

My engine failed on the I-74 due to excessive oil usage that the original owner reported to Cronin Kia at 38,911 miles.The engine was never repaired and instead 6 miles later with me unaware of it having engine problems I was buying this car for my daughter to which after multiple complaints about it using oil and opening up claims it finally blew up.Now they say it is out of warranty. How does a car company get away with this?

- Cincinnati, OH, USA

Oil consumption issues that Kia knows about will not fix. Will not even make it 3000 miles before needing oil. It-??s ridiculous that Kia knows about issues and will not fix the problem

- Heavener, OK, USA

I bought my kia soul with about 86000 miles on it. It used to be a rental before. It was well maintained, oil changes when needed, new tires, etc. I was driving back from my family's going about 70 up and down mountains when the engine made a ticking sound and it started to slow. We were still about 2 hours from home. We did make it back due to using the manual drive. We were planning on taking the car in the following weekend for an oil changed. When Tuesday came around my partner had the car and he was driving 70 on the freeway when it started to slow again and he made it to an off ramp where it shuddered, shot smoke out the back and died. We got a tow to pep boys and they let us know that it ran out of oil (althought we checked before me left my family's) and the engine no longer works and to replace the engine was going to be $15,000. There were no warnings at all to this.

- Phoenix , AZ, USA