10.0

really awful
Crashes / Fires:
0 / 6
Injuries / Deaths:
0 / 0
Average Mileage:
41,746 miles

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problem #81

Sep 202023

Soul

  • miles
2018 Kia Soul with excessive oil consumption. 1.6 Liter GDI engine. Base model. Oil is being overly consumed in between oil changes, needing double the quarts in between Kia's manufacturing guidelines.

- Goshen, IN, USA

problem #80

Jan 142024

Soul

  • 66,000 miles
The contact owns a 2018 Kia Soul. The contact stated while driving at various speeds, the vehicle failed to maintain oil pressure, causing engine failure. The contact stated that the vehicle failed to maintain power and would stall after being started. No warning lights were illuminated. The vehicle was towed to the local dealer where it was diagnosed that the transmission needed to be replaced. The contact was made aware of NHTSA Campaign Number: 22V051000 (Service Brakes, Hydraulic) however, the VIN nor the model vehicle was included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,000.

- Wylie, TX, USA

problem #79

Nov 152023

Soul

  • 113,783 miles
The engine is burning a TON of oil and I have to put 5 quarts in every 2-3 months. I also found oil when I pulled the 2nd and 3rd spark plugs (from left to right). I checked the engine again and it-??s bone dry.

- Marietta , GA, USA

problem #78

Sep 292023

Soul

  • miles
Engine failure at 121733 due to faulty engine management system. Was able to limp the car to the dealership. Engine had to be replaced due to broken rings in two of the pistons. Car was serviced regularly prior to the insidence.

- North Myrtle Beach , SC, USA

problem #77

Dec 012022

Soul

  • 89,400 miles
The contact owns a 2018 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The service engine warning light was illuminated. The vehicle was taken to the local dealer for an oil consumption test and oil change. The contact stated that the engine needed to be rebuilt. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 89,400.

- Reidsville, NC, USA

problem #76

Sep 262023

Soul

  • miles
I took my 2018 Kia soul into the Kia dealer for a couple recalls, one of them was that KSDS (knock sensor detection system) shortly after that, my engine light started going on. I took it back to the Kia dealer and they change the oil And charged me for it. My engine is burning oil and it's having to be replaced by a quart every couple weeks. I pulled into Valvoline the other day and explained what happened and the young man called his supervisor and came back to me and said they cannot change the oil because, my car engine is at fault and could start a fire or blow a rod. I've been in touch with my Kia dealer and they tell me that my extended warranty is not valid however, when I look at the proposed class settlement soon for engine issues, such as engine, fires, or engine failure-?? it tells me once that KSDS has been updated. I automatically qualify for extended warranty. I've been instructed not to drive my car and to park it in a safe open place. I need a rental car and my local Kia dealer is unable or unwilling to assist me. They also told me that they have no one to work on that issue for two weeks. They also told me unless my engine blows a rod or catches on fire. There's nothing they can do to assist me and covering the cost. My kia soul will not go faster than 60 miles an hour on an open highway for more than 20 miles an hour going up a local residential hill. Obviously something is drastically wrong with my engine but I can't seem to get any Kia person to assist me.

- San Diego, CA, USA

problem #75

Mar 092022

Soul

  • miles
Car Insurence informed us that the Car is Missing the engine anti-theft interlock system and no Dealership is not responding, I have COPD and can not have the car missing for a TicToK steal this car challenge by Hyundai/KIA.

- Greenacers, FL, USA

problem #74

Jun 152022

Soul

  • miles
My 2018 Kia Soul is guzzling oil even after an oil consumption test and a head gasket and valve cover gasket replacement. We are using a quart of synthetic blend oil every 500 miles. We cannot be the only people with this complaint!! Vehicle has less than 95,000 miles on it. The Kia Dealership in Clarksville, TN has been the only place to work on our vehicle since buying it a little over one year ago. Said vehicle has been guzzling oil since day one of our purchase.

- Benton, KY, USA

problem #73

May 012023

Soul

  • miles
My engine failed on the I-74 due to excessive oil usage that the original owner reported to Cronin Kia at 38,911 miles.The engine was never repaired and instead 6 miles later with me unaware of it having engine problems I was buying this car for my daughter to which after multiple complaints about it using oil and opening up claims it finally blew up.Now they say it is out of warranty. How does a car company get away with this?

- Cincinnati, OH, USA

problem #72

Aug 152021

Soul

  • miles
Oil consumption issues that Kia knows about will not fix. Will not even make it 3000 miles before needing oil. It-??s ridiculous that Kia knows about issues and will not fix the problem

- Heavener, OK, USA

problem #71

Mar 292023

Soul

  • miles
I bought my kia soul with about 86000 miles on it. It used to be a rental before. It was well maintained, oil changes when needed, new tires, etc. I was driving back from my family's going about 70 up and down mountains when the engine made a ticking sound and it started to slow. We were still about 2 hours from home. We did make it back due to using the manual drive. We were planning on taking the car in the following weekend for an oil changed. When Tuesday came around my partner had the car and he was driving 70 on the freeway when it started to slow again and he made it to an off ramp where it shuddered, shot smoke out the back and died. We got a tow to pep boys and they let us know that it ran out of oil (althought we checked before me left my family's) and the engine no longer works and to replace the engine was going to be $15,000. There were no warnings at all to this.

- Phoenix , AZ, USA

problem #70

Mar 222023

Soul

  • miles
While driving on the highway-?? engine ceased and went on fire. Safety was at risk I could have died-??. The vehicle has been inspected. I know it is from an engine defect, but believe they are dragging their feet. There was no warning

- Corpus Christi , TX, USA

problem #69

Mar 112023

Soul

  • miles
I was driving down the interstate at 72mph on my way to a funeral when I suddenly lost power. Cars began to swerve around me while I tried to make my way to the emergency lane. Once the car died, it would not restart. It had to be towed to a dealer where it has sat for over 5 weeks. They are claiming the engine has completely failed in spite of the fact it has been regularly maintenance and was, in fact, running low on oil and was having to have oil replaced every 1000 miles and had the oil changed just days before the failure.

- Birmingham, AL, USA

problem #68

Mar 272023

Soul

  • miles
Engine is consuming excessive amounts of oil. The oil light will come on before the next scheduled oil change. Took to dealer and did a engine oil consumption test. The engine consumed 3/4 of a quart after 985 miles. The dealer said this is normal and within limits allowed. This issue started to occur at 40000 miles.

- Lambertville, MI, USA

problem #67

Mar 082023

Soul

  • miles
Subject: Complaint Regarding Engine Control Issues and Knocking/Clicking Sound in 2018 Kia Soul (VIN: KNDJP3A56J7901118) Dear Kia Customer Service, I am writing to lodge a formal complaint regarding my 2018 Kia Soul with the VIN number KNDJP3A56J7901118. I have recently experienced significant issues with the engine control system and a persistent knocking or clicking sound coming from the engine. I am deeply concerned about the safety and reliability of my vehicle and would like to request your immediate assistance in addressing these problems. Description of the incident and cause: Component/System Failure: The engine control system of my 2018 Kia Soul appears to be malfunctioning, causing the vehicle to stall or hesitate while driving. Additionally, there is a distinct knocking or clicking sound coming from the engine. The vehicle is available for inspection upon request. Safety Risks: The engine control issues pose a serious safety risk, as the vehicle may stall or hesitate suddenly, increasing the likelihood of an accident. The knocking or clicking sound from the engine also suggests potential engine damage, which may lead to catastrophic failure while driving. Problem Confirmation: The issues have been reproduced and confirmed by an independent service center. Inspection by Manufacturer or Others: To the best of my knowledge, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives, or others. Warning Lamps, Messages, and Symptoms: Prior to the failure, the check engine light appeared on the dashboard. This warning light first appeared approximately two weeks ago. Additionally, the engine began to produce the knocking or clicking sound around the same time. As the owner of a 2018 Kia Soul, I am disappointed and concerned about the safety and reliability of my vehicle. I kindly request that you investigate this issue promptly and provide a satisfactory resolution. I look forward to hearing from you soon and hope

- Nashville, TN, USA

problem #66

Feb 032023

Soul

  • 150,000 miles
The contact owns a 2018 Kia Soul. The contact stated that after the vehicle received an oil change by an independent mechanic, his wife was driving at an undisclosed speed, and the vehicle lost motive power with the check engine warning light illuminated. The contact stated that a connecting rod had gone through the engine block and fell out underneath the vehicle. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The contact was made aware of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle remained with the independent mechanic awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 150,000.

- Tempe, AZ, USA

problem #65

Nov 282022

Soul

  • 78,000 miles
The contact-۪s fianc̩ owns a 2018 Kia Soul. The contact stated that while the vehicle was idling at a stop light, the check engine warning light illuminated. The contact-۪s fianc̩ then depressed the accelerator pedal and the vehicle stalled. The contact stated that he pushed the vehicle to a nearby parking lot where it was towed to an independent mechanic. The contact was informed that the vehicle was included in an unknown engine recall and the engine rod bearings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the customer was responsible for keeping contact information up to date, but no further assistance was provided. The failure mileage was approximately 78,000.

- Canton, GA, USA

problem #64

Jan 232023

Soul

  • miles
I have a 2018 Kia Soul that I bought from a car rental place. When I bought it, it had 30,000 miles on it. It has always burned oil and each year I had my oil changed at least twice a year. I had my oil changed about two months ago and last week my oil light started flicking. I topped off the oil and brought it to my mechanice who told me that the engine is about to fail. He did another oil change and told me to call the Kia dearlership to see if they will do an oil consumption test. They stated that I would have to pay for it. I should note that I did have the Knock Sensor Software Update done and that extends my engine warranty for 150,000 miles. The dealership said that they cannot help me as I have to wait for the engine to fail before they could do anything. I do not feel safe driving a car that is definitely going to have an engine fail soon.

- Woodbury, CT, USA

problem #63

Jul 182022

Soul

  • miles
While driving down the highway, the engine began misfiring and making a grinding noise. The car started to die in the center of the highway and was losing engine power. This was incredibly dangerous as it was in the middle of the highway during a busy commute. The Kia dealership inspected it and said it was a defect with the engine, but they couldn't do it under a recall because they didn't update the firmware on the engine first. There were no warning signs, the car just died out of no where. The car had great engine upkeep before then.

- Kansas City, MO, USA

problem #62

Sep 132022

Soul

  • miles
While driving down the highway, the engine began misfiring and making a grinding noise. The car started to die in the center of the highway and was losing engine power. This was incredibly dangerous as it was in the middle of the highway during a busy commute. The Kia dealership inspected it and said it was a defect with the engine, but they couldn't do it under a recall because they didn't update the firmware on the engine first. There were no warning signs, the car just died out of no where. The car had great engine upkeep before then.

- Kansas City, MO, USA

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