I can not believe when I read more than 30 complaints that no recall has been activated. I purchased a 2020 Kia Soul in August of 2019 and by December of 2019 I had almost been hit several times on the highway due to a lag in the transmission. When I took it to the dealership I was told that it was just the eco system and that they all do this. Then to find out later that they did another test on my vehicle to find out that it had metal fragments in the transmission and would need a new transmission. As too much to my dismay, I find that it takes over two months to drop a new transmission in my vehicle. This is my first Kia and now I have no trust in this car. Now I am requesting to get out of this loan on this vehicle because now I do not trust this brand.

- Bloomington, MN, USA

The contact owns a 2020 Kia Soul. The contact stated while driving at approximately 30 mph, the check engine warning light illuminated and the vehicle decelerated independently. The vehicle was towed to a dealer (hendrick Kia of concord located at 7550 hendrick auto plaza nw, concord, nc 28027) to be diagnosed. The mechanic was unable to retrieve a fault code. An undisclosed repair was performed however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 7,900

- Mount Holly, NC, USA

Vehicle RPM began fluctuating while on cruise control in rainy weather. Switched to manual (sport mode) control and the problem lessened. Vehicle began to loose power and was shifting randomly between gears automatically, eventually redlining while maintaining 74mph. A loss of power occurred and nearly caused a collision on interstate 10 as my speed fell dramatically. I was able to coast to the nearest exit but the car would not shift out of 5th gear. We were stranded in a thunderstorm for several hours and dealership offered no help. Aaa saved the day, got the vehicle back, and then the dealership refused to issue a rental car for several days after the incident. Please be aware that if the transmission fails at interstate speeds, the risk of injury is high and do your best to get off the main road as safely as possible. Dealership has since issued a rental car and informed me that a transmission would be re-manufactured. For my vehicle. I am not afraid to drive a brand new vehicle anywhere away from home.

- Pensacola, FL, USA

I purchased a new 2020 Kia Soul LX with 16 miles on the odometer. 2 months later, my car began to lose power suddenly. The engine increased RPM as I've lost power. The car would only accelerate to about 25 mph. I drove it immediately to the dealership who told me I needed a new transmission. My car stayed in the dealership shop for two months awaiting a transmission that was on back order.

- Pinebluff, NC, USA

While driving on a southeast Texas 2 lane road with a posted speed limit of 70mph, I was following a truck going less than 50mph. When visibility was clear, I pulled out to pass the truck. At about 3/4 throttle, the transmission downshifted to provide more power but the vehicle suddenly lost power in the oncoming lane of the roadway about halfway around the 18 wheeler. At this point, I started to see oncoming vehicles, at which time, I applied wot. The engine light immediately came on and flashed 3 times and the car felt to be sputtering and in some type of limp mode. I made a split second decision to brake hard and squeeze back in behind the 18 wheeler to avoid a head on collision. The situation was made worse by a vehicle behind me simultaneously trying to pass the 18 wheeler. Stopping at the next gas station I notice sputtering even in park at even very light throttle. I turned off the vehicle hoping that the ECU needed to reset. It did reset and the problem went away. Had I not made the decision I did when passing and had the person behind me not also applied the brakes quickly, I would likely have been in some type of collision whether it be head on or having to swerve off the roadway completely to avoid oncoming vehicles.

- Manor, TX, USA

The car would shut off and I will start it back up it will crank then shut back off and to be clear it has plenty of oil so that's not the problem

- Kankakee, IL, USA

When using the auto start and stop feature when releasing the brake and the engine cranks back I hear a strange noise that sounds like a cat squalling when the engine starts. This doesn't happen when your not using auto start. Plus when you shift into park while stoped it doesn't make this noise. My wife also has the same issue with her car same year modle and make. No clue I fear this maybe related to the transmission. As when placing in park it doesn't make the noise when you release the brakes. My wife's car has less than 12000 miles and mine has 6000 miles and it's starting to make the noise. Seems to happen more when hard braking occurs. Sound is comming from the drivers side of the car.

- Flat Rock, AL, USA

Problem with idle stop/start system-when I stop at a light, the engine shuts off, when I try to accelerate, I hear a loud groan sound, and the car shutters before eventually moving forward. I immediately took it to the dealership where it was purchased, and was told that the sound they heard was "normal", but if it continued try to get a audio recording of the sounds I was hearing, and they would look in to it. Ridiculous! I have seen at least 2 more complaints for this same issue. Right now I turn the function off as soon as I get in the vehicle, what good is it if you can't use it?

- Chesnee, SC, USA

I bought the car in May 2020. I first reported the problem in July. It has something to do with the idle stop and go feature, as it only happens when this it is being used. When I come to stops at red lights and stop signs. Everything shuts down. When I release my feet off the breaks the car makes a dull quake like noise. I have had the car in the shop at the dealership for 7 days already. They changed the break booster thinking it was the problem, but it was not. I have been trying to schedule someone at the dealership to ride with me for a few minutes to listen to the noise. About a week and half ago I got an reply to an email telling me to hold off on that, because another car has come into the dealership with the same problem. I was told they will contact me when they figure out what it is. This problem had been going on working on 5 months now.

- North Richland Hills, TX, USA

The idle stop - start system seems to be broken. Whenever I pull up to a light and stop the engine shuts off. Then, when I try to accelerate the engine starts but the calibers lock up on the disc creating a loud groaning sound. It causes the car to shutter and barely go forward. Additionally, the car consistently pulls to the right. It causes the vehicle to begin to veer off the road. On two occasions the dealer, Kia of irvine, told me they did not have the equipment fo fix this problem.

- Hesperia, CA, USA

The contact owned a 2020 Kia Soul. While driving at 70 mph, the vehicle stalled as the engine warning light illuminated and the vehicle was merged to the side of the road. When the contact attempted to restart the vehicle, the engine caught on fire. The fire department extinguished the fire. A police report was filed. No injuries were sustained. The vehicle was towed to an impound yard. The vehicle was totaled. The contact mentioned that the failure occurred 10 days after the vehicle was purchased. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 600. The VIN was invalid.

- Dundee, MI, USA