Bought the car in August of 2019 when the 2020 model was first released. Around 20,000 miles started to experience a heavy stutter in the engine at low rpms. Eventually it progressed over about a week, and the car would die at a stop light/sign. When parked it dies at random, you can hear and feel the engine struggle. If you watch the rpms you can see it visibly fluctuating, between about 500 and 800 RPM's then at random it will bog hard and die. If you kick on the A/C while stopped, you can watch it bog, which about 100-200 rpms is normal then it should idle up again. However it bogs about 500 rpms and will sometimes die. I wanted the alternator, and compressor checked. Took it to kalidy Kia in edmond Oklahoma and they told me multiple times there was nothing wrong with it or that the intake valve was dirty, which at 20,000 miles is ridiculous. Told me I was using bad gas, and still to this day won't look into the problem even under warranty. No telling when it is going to happen.

- Edmond, OK, USA

The engine lights came up and the 2020 Kia Soul lost power. Car top speed was 8 mph. Dealer charged me $137 for repairs.

- Rochester, NY, USA

The car was purchased new from a Kia dealer in June of 2020. In March of 2021, with about 12,300 miles the following happened. Was driving the car not on the freeway and the car stopped in the middle of the street. Before the car stopped, no warning lights were ever displayed. Once the car stopped, I was able to get it restarted and moved it a very short distance where I parked it. After the restart, the engine light and oil light were illuminated. The car stopped again, when restarted, just the oil light illuminated. I parked the car and called Kia road assistance and it was towed to a Kia dealer. I was informed by the dealer today that the car needed a new engine which would be covered under warranty. Expected repair time is at least three weeks as the engine has to be special ordered. I reiterate that not only did no warning lights ever came on until the incident I described. Kia's uvo also sent me regular emails telling the the cars health was perfect! the way that the car just stopped and died while driving could have been very dangerous if I was not on a street with a low speed limit.

- San Diego, CA, USA

The contact owned a 2020 Kia Soul. The contact stated that the check engine light was illuminated. The contact took the vehicle to the dealer (lifetime Kia 4170 us-64, murphy, nc 28906;(828) 835-9200) who diagnosed that the crankshaft had failed however no repair was completed. The contact stated that shortly after that while their son was driving approximately 35 mph, when they heard a pop noise coming from the front end of the vehicle. The vehicle then loss all power and a nearby driver informed the contact that the rear of the vehicle was on fire. The driver coasted to the side of the road and exited the vehicle. The fire then began to grow fairly quickly. The fire department put out the fire and a report was made. The vehicle was towed and deemed totaled. There were no injuries and no medical attention was needed. The contact had spoken to the dealer regarding the fire. The manufacturer was made aware of the failure. The approximate failure mileage was 71,000.

- Blue Ridge, GA, USA

Lifter tapping and burning oil. Took it to Kia of savannah around 2000 miles and they said nothing was wrong with it, even oil was full which I know is incorrect had car checked out by mechanic before I took it there.

- Yulee, FL, USA

1-on three different times I pulled out onto the highway to go and my car goes into limp mode no power how much you push the gas petal them eventually it takes off and goes. Called the dealer where I purchased my car and they told me to just drive my car in sport mode. I don't like having to drive my car in sport mode the RPM's run high and it uses more gas. 2- my forward collision assist system causes my dash lights (collision light, ABS light, traction control lights come on and again went back to Kia and they basically told me until they can duplicate it they don't have anything to call Kia about. 3- my gas hand lies at times I can fill my car up and the hand goes to half a tank and takes hrs to a day or two for the hand to move to full. 4-just recently in a walmart parking lot my car just shut of as if I turned the key off again my dealer said if the can't duplicate it there is nothing they can do. I don't feel safe driving my car something needs to be done I wonder if anyone else is having the same problems. This has been happening over 5 months with the last episode on Jan.6,2021

- Vanceburg, KY, USA

At 10K miles the vehicle shut off multiple times with no warning or dummy lights right after I slowed and made a turn. Oil change was scheduled for the following week. Took vehicle in and was almost out of oil. At 13,400 miles vehicle started making loud ticking noise and was not properly accelerating. Each time I had slowed to make a turn and when I attempted to accelerate, the RPM would go up, but the vehicle did not go as if it was in neutral. Took it to the dealership and they said there was no oil on the dipstick. They started an oil consumption test and said the acceleration issue was due to lack of oil. 5 days and 200 miles later I took it back to the dealership because it was making the loud noise again from the engine and also not accelerating properly. They test drove it and said there was nothing wrong and to come back in 300 more miles. This vehicle is not safe to drive 300 more miles due to the acceleration issues. I called Kia corporate and they said the dealership knows best. I am fearful of driving it because it has already almost caused an accident once.

- Fayetteville, NC, USA

Test drove this with 8K miles, and found coolant in the engine oil, and a empty coolant reservoir with 2.0 non turbo. Purchased a different 2020, with no visible coolant in oil(new oil) but very low coolant in the reservoir with only 5K miles. Also a 2020 2.0 non turbo. Possible linked trend of issues

- Castroville, TX, USA

I started experiencing slipping under the 9K mileage mark while accelerating. Recently around 25K, while getting an oil change, the dealership said there was an update required for the transmission that needed to be loaded to the computer. About 300 miles after that update, while in park, my engine shut off, followed by the engine light coming on, then the oil light and the battery light. This has happened several times recently in several weather conditions, and after several different previous driving distances. I called the dealership and they were unable to recreate the issue. I brought it back a few times and I recreated the issue and they documented it, but they were unable to get a tech to come out and read the codes. I brought it back again and they were still unable to locate any issues. I asked if they had checked the transmission, but they said that they had not. I received a letter in the mail from Kia saying that there was a known issue with the transmission and that if it was turning off the engine that it may need replacing. I called the dealership and let them know that I wanted them to verify there weren't shavings in the transmission as it should have been one of the diagnostics run. They said to bring it back in and they would have their techs run more tests. I am still waiting to find out the issue.

- Greeley, CO, USA

Today while driving home. My 2020 Kia Soul hit 23000 miles. Shortly after as I was on highway on way home still. My vehicle started sputtering like bad gas. Then started jerking and rpms kept revving up even thou I wasnt pushing on gas any harder.about 27miles from home rpms shot up and car started slowing down. Quickly pulled over. So I put in park the shifted to drive again tried to give lil gas but car didnt move had to get towed home.

- Longview, TX, USA

Bought new in February 2020, as I was coming home down city streets, from work in October 2020, I notice a knocking pinging rattling noise coming from the the engine compartment.. when I got home the noise became louder and I immediately called Kia of palm springs ca to take it in. They told me an appointment would take weeks to take in or drop off and would take about 4 days to take a look at it. I decided to drop it off as the car was still movable, dropped it of with no appointment. The dealer called me about a week later and could not find a reason for the noise and would keep checking. About another week into the issue we were told the engine failed and would have to be replaced. To date, and would take 3 to 4 weeks to receive a new engine and another 2 weeks for installation. We are now in December and have no car and have had to make monthly payments on our car loan. I have complained directly to Kia motors and every time I have called they seem to not be able to satisfy our complaint and they keep passing the buck telling me that my case will have to be escalated to a higher and different department because no one has authority to make decision unless we go thru their process of escalation and each time say they will call me and I have to call them. I am very unhappy with this situation and regret having bought this vehicle.

- La Quinta, CA, USA

2020 Kia Soul purchased in March of 2020. Vehicle started to develop a mild "ticking" noise from the engine compartment that progressively became worse and worse at the end of October 2020. On 10/11/2020, the vehicle developed a considerable grinding/clicking noise from the engine compartment, but was still drivable. We were stopped at a stoplight that afternoon when the vehicle attempted to lurch forward, but was stopped by the brakes being applied. The vehicle made a screeching noise very briefly, and died. Vehicle was not able to be restarted, and had to be pushed to a parking lot. On attempting to restart the vehicle a few minutes later, the engine turned over, made some very considerable grinding noises and shut off again. All dash indicator lights were illuminated. Kia roadside towed to a dealership, and I have not heard from them at all. I have called 2-3 times, and was only told today by a secretary that it appeared the vehicle needs a whole new motor. I still have not been directly communicated with by the service advisor. Had this failure occurred on the freeway at speeds, the end result could have been very different.

- Fort Worth, TX, USA

In the mornings vehicle is not starting. Takes 20 tries...has occured last 5 days.

- San Antonio, TX, USA

Bought car new in October of 2019 in March 2020 car turned off as I was driving I put it in park turned back on with a loud noise called the shop they said it was low on oil but they just changed the oil 3 weeks prior so they added more oil told me to come back in 30 days and a month later it shut off on me again so I brought it back to the dealership and they determined I needed a new engine so they ordered a new engine and something was wrong with the new engine so they had to order another engine I finally after about 2 months maybe more I got my car back on June 4th I picked up my car and on Monday June 8th I turned on my car and a message about the tire pressure system needed to be checked and the auto shut off light was blinking the ABS light the emergency break light engine light and others were flashing and the steering wheel felt loose and the speedometer was reading 0 while I was driving I left it running and after a while they all shut off and speedometer worked and steering wheel felt fine well yesterday in Friday June 12th I turned the car on at 8am and all the lights were flashing again including the auto of light the speedometer read 0 while I was driving and the steering wheel felt loose again and the tire pressure light and system message came on again I took a video this time brought it back to bev smith Kia and had no car all day until I finally asked about a loaner at 4:30pm was told to go to the dealership to get a loaner waited there for an hour for the loaner but at this point I don't even want the Soul back.

- Fort Pierce, FL, USA

The contact owns a 2020 Kia Soul. The contact stated while driving at 55 mph, the engine revved up and decelerated to 3 mph and stalled without warning. The contact and vehicle occupant struck the dashboard however, there were no reported injuries. The vehicle was towed to fuccillo Kia of greece (4321 w ridge rd, rochester, NY 14626, (585) 720-8000) to be diagnosed. The contact was informed that there was metal shavings inside of the transmission. The vehicle was repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 2,300. The VIN was not available.

- Hamlin, NY, USA

I just purchased a 2020 Kia Soul in December and it doesn't even have 5,000 miles on it yet. When I was driving in the city and stopped at a red light, the engine completely died. I tried pushing on the gas to see if it would go and the car would not move. All the lights on the dashboard were flashing. I had to immediately put my hazard lights on, turn the car off, then all of a sudden it started running again. It was such a crazy experience. It's really sad that I purchased a brand new car and it cannot even keep me safe. Kia needs to do a recall on the engines and transmission. There seems to be a major issue with this. I am so scared to drive this car now on freeways or anywhere long distance. And I've only had it for 3 months!

- Dallas, TX, USA

I went to start the vehicle up on March 2, 2020. I turned the ignition, car turned on and started to violently shake the entire vehicle. I turned it off, check oil level (it's a new vehicle and just had an oil change) oil level was good. I turned it on again, car went to 1.5 rpms, then died (0rpms). I took the key out, waited a while, and started it back up again. Turned on just fine, but this time with the check engine light on. Had Kia road side service tow it the following morning to hanlees in davis. I haven't been given much information as to what was wrong with the car. After 2 weeks of them trying to figure out what was going on, I got a call saying that Kia has authorized to drop a whole new engine in the vehicle and my car would be ready in a week. I called today, March 19, and they still haven't received the engine, so I'm still without a vehicle. I am moving across the us in a week from now, and have to cancel the move because my car is still not ready and the dealership will not ship my vehicle once it is finished. It has been almost a month, and I'm stuck in this lease for another 3.5 years.

- Woodland, CA, USA

Transmission had issues it had to be replaced at 7K miles

- Apple Valley, MN, USA

I noticed my car was accelerating differently and seemed to not be shifting right. I called the service department and they advised me to put fuel cleaner in it. I did so as advised. A few days later I was making a turn across a highway and my car revved up really high and then died in the middle of the lane of oncoming traffic. The car started back up and we got it out of the road but it was not running right. The next day we got it in the shop and they told us it needed a whole new transmission. The car has less than 17,000 miles on it and it has been nearly a month in the shop.

- Somerset, KY, USA

On 12 Feb 2020, I was driving on hwy 75S in ga and lost all acceleration to the vehicle while surrounded by traffic. I was able to push the accelerator to the floorboard and had 0 rpms. Pulled over and restarted the car it ran fine until I got off at my exit and started at a red light again no acceleration 0 rpms held my foot on the floorboard and it finally started to accelerate after about a minute. Took the car to the sons Kia dealership in mcdonough. Dropped the car off had a diagnostic ran and was told they were unable to replicate the issue. Immediately called Kia hq to report the issue. Guess I'll drive it till it fails completely.

- Covington, GA, USA