The contact owns 2020 Kia Soul. The contact stated while driving 60-65 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull to the side of the road. The contact was able to restart the vehicle; however, the check engine warning light was illuminated. The vehicle failed to restart and was towed to the dealer, where the camshaft accessory exhaust, the CVT exhaust, the timing belt tensioner, and the three bond were replaced. Additionally, an oil change was performed; however, the failure recurred while driving. The vehicle was towed to the dealer, where the catalytic converter, the crankshaft sensor, the spark plugs, and the ignition coils were replaced; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V259000 (Engine); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The failure mileage was 68,824.

- Carson, CA, USA

In the timeframe of 1 oil change had to add 3-4 qts of oil to my car and still have 1000 miles left before i have to have an oil change. It is a 2020 2L kia soul. The car has no leaks and has been properly maintained. I have taken it to a shop that told me that it is probably going to blow a motor in the next few thousand miles. The car only has 78,414 miles on it. They explained that if it blows to get ready to hopefully not crash as the power steering will go away.

- Cuyahoga Falls, OH, USA

Car is making a knocking sound

- Carteret, NJ, USA

Engine using oil at only 45,000 miles. It's been less than 500 miles since last oil change and today had to put 1/2 quart of oil. Had all recalls done. Told the dealership it was using oil, they said it was a faulty gasket and oil drain plug was lose. Changed everything including oil, gasket and tightened the oil drain plug. But today less than 500 miles later had to add half quart of oil. I am the original owner and I know Kia says a quart per 1000 miles is acceptable. I have owned older cars with over 100,000 miles never used oil in between changes, I have owned new cars never had to top off between oil changes. I am afraid my engine should be recalled now, I don't trust my soul anymore. There's absolutely no reason for this car with 50,000 miles should be using oil. If it breaks down I am hearing that Kia probably won't repair or put new motor in as I have read and heard everyone saying. Even doing a compression test they won't pay for it unless it's rod bearing, no rental car during any time. I have lots of doctors appointments that are over 2 hours away and I am scared of being broken down ( disabled 61 years old female). I am scared that this car is going to cause me harm. I don't know if the dealership even looked into the rings when they did the recall. Also I have nobody to borrow car from so if Kia was to do the warranty I would need a loaner car, rental car for the duration of the work.

- Washington, NC, USA

I was driving to work. 12 miles my oil leaked. A state trooper turned around when seeing flames and called the fire department and tow truck. I lost control of the car, nothing was working. I was only ever given one recall notice which I fixed 2 months after buying the car. The car also has issues with security. Only certain insurance companies will cover the car and their prices are higher. We took car to dealership. three months later I contact attorney general. The GM this started attacking us, denying anything happened etc. He should be fired for how he treats people. Reviews of their business show others have had issues. Kia corporate has always told us they r waiting on images yet this GM contacted them, told us to leave, and screamed he would charge us for every day it was on lot. So we had it towed the next day. Insured company will be doing their own I xpection. This isn't about money, its about safety and these cars have slot of issues. It is wrong to blame the consumer for a faulty product. We had to get new car and now upside down in this one. We bought thus Kia be, cause the previous one the engine seized. We expressed our concerns, but got put in another car with issues. Kia corporate has been non talking to us the entire three months, so the only findings can be based on what GM said. They washed the motor. It sat so long the battery died. Someone went through papers in the glove box then left them out. We had medicine in the loaner, which they say is a lie. My daughter drives the car and recently was laid off. So now she can't have her medication..... Although she left it in the car they had no right to do that. There was plenty of other issues along the way.

- Elkins, AR, USA

Unknown. Consuming oil at a high rate. Car also randomly loses acceleration power acting as if it-??s in neutral.

- Harrison, OH, USA

The contact owns a 2020 Kia Soul. The contact stated while driving 80 MPH and attempting to pass another vehicle, the accelerator pedal was depressed, but the vehicle failed to accelerate while the RPMs were significantly high. The contact stated that she intendedly decelerated to 60 MPH; however, the failure recurred while depressing the accelerator pedal. The contact pulled to the side of the road and parked the vehicle for 15 minutes. The contact resumed driving; however, the vehicle failed to exceed 30 MPH. The contact pulled to the side of the road and parked the vehicle for 20 minutes; however, the failure persisted. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,306.

- Bothell, WA, USA

The car had transmission failure at 44000 miles.

- Bothell, WA, USA

The contact owns a 2020 Kia Soul. The contact stated that while driving at 30 MPH, the vehicle inadvertently lost motive power. The contact was unable to pull to the shoulder of the roadway but was able to restart the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer initiated a 1,000-mile oil consumption test. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V259000 (Engine) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

- Williamsburg, KY, USA

Appropriately April 2024, The engine service light came on at about 115,000 miles, followed by the 2020 Kia Soul X-line engine stopped running. I tried turning off the key and attempting to restart the car however it would start but for only a few seconds. After 5 or 6 tries to restart the car, I finally turned off the car, waited about 3 minutes and then restarted the car in as it continued to run. The check engine light remained on but I noticed that there was a drop in power when I tried to accelerate. Since then I have notice the engine check light go on and off several times. I recently brought my car in to have an oil change only to find out that there was no oil on the dipstick. I signed a form stating this and got the oil change completed. I have had the Software Program installed about 3 months after I heard of the recall, however the Local Kia Dealer will not do the diagnostic unless I pay a diagnostic fee because I have a check engine light on... I am calling KIA at the corporate number tomorrow to ascertain " IF " I will still have to pay for the Recall issues...

- Iowa, LA, USA

The contact owns a 2020 Kia Soul. The contact stated that while driving at various speeds, the vehicle was shaking, vibrating and a loss of motive power. The vehicle was towed to the dealer who diagnosed that the engine was faulty and needed to be replaced. The engine was replaced but the failure persisted. The contact stated that later while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local dealer and serviced under NHTSA Campaign Number: 21V259000 (Engine) however, the failure reoccurred, and the vehicle would not properly accelerate. The vehicle was taken back to the dealer who informed the contact that the DC-to-DC converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 26,000.

- O'fallon, MO, USA

Engine burning oil..started knocking

- Monroe, GA, USA

Pistion Rings

- Oak Grove, MO, USA

The contact owns a 2020 Kia Soul. The contact was driving at approximately 35 MPH when the check engine warning illuminated. The contact stated that the vehicle stalled and she was able to pull over and restart the vehicle. The check engine warning light would turn off and on. The vehicle was taken to an independent mechanic who advised a new engine was needed. The contact checked online and discovered that the VIN was associated with NHTSA Campaign Number: 21V259000 (Engine). The contact drove her vehicle to a local dealer who ran a test on the engine and advised the contact that to determine that the engine needed to be replaced she would need to pay a diagnostic fee. The vehicle was not repaired. The contact then drove her vehicle to another dealer who advised that she would need to pay a diagnostic fee to determine if the piston oil rings had damaged the engine. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 100,000.

- Glendale, AZ, USA

The contact owns a 2020 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle stalled. The following day, while the contact was driving, and in route to take the vehicle to the dealer, the check engine warning light illuminated, and the vehicle stalled. The contact had received notification of NHTSA Campaign Number: 21V2590000 (Engine) however, the only part of the recall completed was the noise sensing software. The failure occurred the day after the recall repair was completed. The vehicle was taken back to the dealer however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.

- Lexington, SC, USA

The engine burns all oil out within 1000 miles of driving. No leaks, but oil disappers.

- Gowen, MI, USA

The oil plug

- Burlington, VT, USA

The contact owns a 2020 Kia Soul. The contact stated while driving 65 MPH, the vehicle hesitated upon depression of the accelerator pedal, with the check engine warning light illuminated on the instrument panel. Despite the failure, the contact was able to coast the vehicle back to the residence. The contact called several dealers and independent mechanics who were unable to service the vehicle or provided a high estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 98,000.

- Canton, TX, USA

My check engine light is on. I took to mechanic and the diagnostic code that came up as p1327:00. Piston Ring Noise Sensing System". And KIA issued a service bulletin [XXX] (Rev 1, [XXX]). I called the dealership Premier KIA in Kenner, LA. They refuse to even acknowledge or respond to have it checked out. I emailed owner and service manager and explained issue and informed them of everything and added that I did indeed have the software update done when the initial recall came out. Today February the car stalled on me as I was pulling out onto [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Springfield, LA, USA

I had transmission changed out in May of 23 and then in November the check engine lights starts blinking and now I need a new engine, prior to needing a new engine the car would cut off it was loud and it wasn-??t taking off like it should.

- Stafford, TX, USA