The contact owns a 2020 Kia Soul. While the contact's daughter was driving at an undisclosed speed, the contact's daughter noticed an abnormally loud knocking sound coming from the vehicle. Additionally, there was smoke coming the exhaust and the vehicle was erratically shaking. No warning light was illuminated. The contact's uncle checked the oil pressure, and the engine low was extremely low. The contact arrived on the scene and added oil to the engine. The vehicle was driven to the contact's residence. The contact researched and identified an unrepaired recall repair under NHTSA Campaign Number: 21V259000 (Engine), which the contact stated was associated with the VIN. The vehicle was taken to the dealer where the vehicle was diagnosed with a fuel system failure. The dealer confirmed there were metal shavings in the oil pan. The contact was informed of a fuel system failure. The vehicle was not repaired. The contact stated the dealer did not address the unrepaired recall repair or the failure due to the unrepaired recall repair. The manufacturer was made aware of the failure and a case was filed. The contact stated that the manufacturer confirmed the unrepaired recall associated with the VIN. The manufacturer was made aware of the discrepancy regarding the unrepaired recall repair, which the contact stated had been removed from the NHTSA database. The contact stated he had not received any updates from the manufacturer since the report was made a week prior. The failure mileage was approximately 69,000.

- Deland, FL, USA

2020 Kia Soul with 55,000 miles on it had the check engine light come on. The car was promptly taken to the dealership where was determined that the combustion chamber had filled with oil which had soaked the spark plugs, causing the pistons to misfire and completely ruin the engine. The car had always been maintained with all maintenance performed at a dealership with receipts for proof but since the car was a second owner and outside the warranty by 7 months, Kia wouldn-??t replace engine despite 187k other Kia souls being recalled for similar issues because this vehicle wasn-??t included in the recall. There is no reason for a car with only 55k Myles that had been properly maintained according to the owners manual to have an engine seals fail and flood it with oil and total the engine

- Goddard, KS, USA

The contact owns a 2020 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Sugar Land, TX, USA

The contact owns a 2020 Kia Soul. The contact stated that the vehicle was consuming a quart of oil every 1,000 miles. The contact stated that there were no visible leaks. While driving at an undisclosed speed, the vehicle stalled. The vehicle failed to accelerate above 2,500 RPM. There was smoke coming from the vehicle. There was an abnormal clunking sound coming from the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 21V259000 (Engine). The vehicle was taken to the local dealer, where it was diagnosed and determined that a software update was needed. The contact was provided the cost for a diagnostic test. The vehicle was repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 69,000.

- Deland, FL, USA

2/7/25 went to Dublin CA KIA dealership requested engine diagnostic for engine light and burning oil @76,621 mileage they found code for catalyst efficiency PO42000, upper O2 sensor has failed, verified Cat Comb had no damage and wasn't clogged. inspected cylinder walls and found scoring on cylinder 1due to failed piston, recommended oil combustion test to return in 1000 miles to verify how much oil being burned topped off engine oil. 2/15/25 picked up KIA @76,622 mile drove home @76,637 2/27/25 @77,271 dipstick @ 3 dots -no oil added (634 miles driven) 3/8/25 @77,532 dipstick @ no dots -no oil added( 261 miles driven) drove local 3/10/25 drove to dealership @77,597 I've asked for written estimate ( they say its covered parts/labor free)) to have it writing- they are waiting for parts to replace. I'm a super commuter to San Francisco and will always check my engine oil b/c I could be serious injured or die

- Livermore , CA, USA

The contact owns a 2020 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed with internal engine failure, and it was determined that the long block, CAT exhaust manifold, intake gasket, exhaust, and oil O-ring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 90,000.

- Ithaca, NY, USA

Error codes possibly 3 times diagnose. P0017. Crankshaft - camshaft 1 correlation bank b.Could be timing chain being stretched vigorously. Still have excessive oil consumption after getting piston rings replaced.

- Danville, VA, USA

The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact stated that when the vehicle was started, there were several unknown warning lights illuminated. In addition, the contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the pistons and the PCV valve needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.

- Daytona Beach, FL, USA

So my car (despite being regularly maintained) had complete engine failure. At 100,300 miles. I was told the bottom half of the engine had complete shut down due to excessive oil burning. The car would start but then when put in gear would die immediately. When originally noticed the engine would shut down when going from a stopped position into moving, usually through an intersection. Not safe at all.

- Kansas City, MO, USA

I have called Kia multiple times about my 2020 Kia soul burning oil. The car is only 5 years old and should not be going through oil like it is. My car takes 5 quarts of oil. I do an oil change every 3,000 miles. When I drain the old oil it-??s only at 2 quarts. The car burns 3 quarts of oil every 3,000 miles.

- Harrison, OH, USA

Car started running rough and stalling at stops. Replace crankshaft sensor and vvt solenoids. Found out there was a recall and sent to dealership for recall. They claim that the issue is not related to the recall, that the valves are the issue. But if the piston oil rings aren't working properly that would cause problems with the valves.

- Landrum, SC, USA

The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights were illuminated. The contact heard a loud banging sound coming from the engine compartment. In addition, there was blue smoke entering the cabin of the vehicle with smoke coming from the exhaust pipes. The contact stated that the vehicle lost motive power in the middle of the road. The vehicle was coasted to the shoulder of the roadway. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to tow the vehicle to the dealer for assistance. The vehicle was towed to the dealer; however, the cause of the failure was not determined. The vehicle was not repaired. The contact stated that the failure was not determined; however, the contact received an estimate for the repair from the dealer, which quoted a price to rebuild the engine. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to expect a call from the legal team. The failure mileage was approximately 121,000.

- Jefferson, GA, USA

The contact owns a 2020 Kia Soul. The contact stated that the engine was consuming an excessive amount of engine oil. The contact stated that while at a stop, the vehicle lunged forward and stalled. The vehicle was restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined that there was an abnormal knocking sound coming from the engine and referred the contact to the local dealer. The vehicle was taken to the local dealer, where it was determined that the failure was due to the timing chain and camshaft, and that the engine had shifted out of position. The dealer informed the contact that the failure was not related to NHTSA Campaign Number: 21V259000 (Engine). The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 88,000.

- Pepperell, MA, USA

I brought the vehicle in for the open recall, which clearly states that the dealership would conduct a thorough inspection of the engine. Not only did they inspect the engine as required by the recall, but they refused to complete the recall altogether and told me that I needed to purchase a new engine. The recall language clearly indicates that a new engine may be needed, at Kia's expense, if there are issues noted in the inspection. Can a dealership really deny completing an open recall? Now I have a vehicle that is dangerous to drive with no way to get it repaired. The dealership was Jones Kia (2001 Belair Rd, Fallston, MD 21047).

- Monkton, MD, USA

The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the check engine warning light illuminated. The vehicle was later towed to an independent mechanic, who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 21V259000 (ENGINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000.

- Midlothian, TX, USA

While driving the vehicle on the highway I lost speed slowly..pull over an car made a rattling noise an stop running..Took to dealer.they have had my car going on three months..last I talk with them I had to agree with the next step which could cost me.to take apart.to see if I kept up with my oil changes...no offer of a rental car...I have almost lost my job twice..an I been there fifteen years..

- Shelbyville, KY, USA

I brought my vehicle in for the open recall as my engine seized: Manufacturer Safety Recall issued NHTSA: #21V259 Recall: #SC209A SC209A ECM UPDATE (PISTON-RING NOISE) Kia is refusing the repairs and has not completed the recall, which includes the following remedy: KIA WILL INSPECT AND IF NECESSARY REPLACE THE ENGINE AT NO COST TO YOU. IF IT HAS NOT BEEN DONE ALREADY, KIA WILL INSPECT AND, IF NECESSARY REPLACE THE ENGINE THE ESTIMATED TIME REQUIRED TO PERFORM THE INSPECTION IS APPROXIMATELY 1-2 HOURS. IF ENGINE REPLACEMENT IS NECESSARY, THE ESTIMATED TIME REQUIRED IS 8 HOURS OR MORE. IN ADDITION, KIA WILL INSTALL THE PISTON-RING NOISE SENSING SYSTEM SOFTWARE FOR THE ENGINE CONTROL UNIT IN THE VEHICLE THAT WILL ALERT THE DRIVER OF POTENTIAL DAMAGE TO THE PISTON OIL RINGS. THE ESTIMATED TIME TO INSTALL THE SOFTWARE WILL BE APPROXIMATELY 1 HOUR. THE SOFTWARE SHOULD BE INSTALLED WIETHER OR NOT YOUR VEHICLE'S ENGINE WAS ALREADY INSPECTED AND/OR REPLACED UNDER THE ORIGINAL CAMPAIGN NOTIFICATION. IF YOU HAVE NOT HAD THE ENGINE INSPECTED, PLEASE IMMEDIATELY CONTACT AN AUTHORIZED KIA DEALER TO ARRANGE TO HAVE BOTH THE RECALL AND THE PISTON RING NOISE SENSING SYSTEM SOFTWARE INSTALLED AT NO COST TO YOU. The car has been at the dealership for over 1 month with no resolution.

- Monkton, MD, USA

Engine failure while driving, only 51,000 miles on the vehicle. I was driving on the interstate and fortunately was in the right lane so I could pull over immediately and it did not cause an accident. I was driving approximately 45 miles per hour to pull onto the interstate when a loud noise and engine failure occurred.The engine light and oil light came on when I heard the engine stalling. My car was taken to the dealership where they stated the engine needs to be replaced for $8200 and it-??s beyond warranty. According to their recall test, it passed the recall. I-??m assuming that-??s for the piston oil recall, but they have been unable to provide proof or details on how it passed. I have had regular maintenance on my car and should not require a new engine at this point. Please advise.

- Avon, IN, USA

When I would come to a complete stop at a stop sign it would stall battery light and oil light would come on. I would need to put it in park then turn it off and turn it back on. It also would suck up oil like crazy I would need to replace the oil every few days otherwise it wouldn't start. I took it to the shop and 2 of the 4 pistons blew and all the timing stuff stopped working.

- Whitewater, WI, USA

The contact owns a 2020 Kia Soul. The contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to the dealer where it was discovered that the engine was consuming an excessive amount of oil. The contact was provided an estimate for a diagnostic test to determine the cause of the oil consumption. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 76,000.

- Knoxville, TN, USA