5.0

fairly significant
Typical Repair Cost:
No data
Average Mileage:
18,100 miles
Total Complaints:
2 complaints

Most common solutions:

  1. dealership is saying new camshaft, timing, crankshaft (1 reports)
  2. not sure (1 reports)
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This problem may be covered under warranty. Ask your Kia dealer.

problem #2

Aug 032025

Soul EX

  • Automatic transmission
  • 28,400 miles

On 8/3/2025 the check engine light came on. Was told next available appt was 8/26 - go ahead and keep driving unless light blinks. Went to dealership and they said Powertrain/Engine issue. The car was bought 1/2020 and has 28,400 miles. It was in my husband's name. My husband died in 2024 so I needed to put car in my name. Kia is saying they will not honor the Powertrain warranty and the Extended warranty does not cover the work need either - because the car is in my name now. So, even though I have driven the car since day 1 and have paid for additional equipment put on it and have paid for maintenance and repairs - because my husband died - I am out of luck.

How does a 5 1/2 year old car with 28.400 miles driven by people in their 60's need an engine replaced?

AND

How does Kia refuse to honor their 10 yr/100,000 mile warranty because my husband died?

- Debra O., Monroeville, US

problem #1

Dec 112020

Soul

  • Automatic transmission
  • 7,750 miles

I purchased my 2020 Soul on 12/27/19. On 12/20 the car went in for the engine light coming on.

As of today 3/29/21, the car has been back 4 times for the same issue. They can not figure out what is gong on or what is wrong.

I will NEVER, purchase a Kia again. Today I called there 1-800 customer service department and I was treated like I was stupid. He filed a claim for me and told me to take it back to the dealership... grrrr.

Piss poor customer service.

- islandgirl69, Elyria, US