The vehicle experiences a complete loss of power when slowing to a stop before it powers off on its own. The car powers off while going down the road. The car experiences partial loss of power while on cruise control and the car will slow to nearly stopped. The immediate loss of power puts myself and others at risk as the car is now stopping unexpected on the highway. I have left numerous voicemails for service managers at the dealership it was purchased brand-new from 2 years ago. They have not reached out to me. I had an appointment at their dealership to have the car inspected to see if this was covered with my warranty and they explained my warranty was only 60k miles and my car is now at 65k miles. The car was shutting off and having power loss a week before the first indicator light came on, which was the engine light. The code pulled for that sensor was the P0171 sensor which measures air in the fuel system and it stated "bank 1 running lean". I have now taken the car to a local shop and they are advising there was no oil in the car and there are metal shards in the valves in the engine. Werner KIA is the only shop that has ever worked on my car or changed the oil and they have not advised me of any oil leaks at all.

- Boston, GA, USA

My vehicle at three months had transmission failure like many 2021 Kia souls after the repair I began to experience, mini electrical issues and steering issues which are very common for this model year. Most recently I have taken it in for electrical issues. My rear brake lights are not working the fuses burn and the wiring has burned. in addition, there is a bulletin that Kia put out to their dealers asking to repair suspension and steering problems on hundreds of thousands of vehicles but this is not a recall yet my vehicle experience the same symptoms and my vehicle was not repaired siding I was too close to the end of my warranty please see the last page the Kia bulletin regarding popping in the steering the dealer installed parts at purchase of the vehicle in 2021 and please see the brake light repairs Kia motors forced me to sign a disclaimer when the when the transmission went out siding, I would never complain about the vehicle. After submitting a case to the department of Justice in California, Kia instantly reopened my case. The wiring repairs were recorded on my invoices as #Warranty repairs, but when I call Kia motors themselves, they do not show any warranty repairs performed on my vehicle. I don-??t understand why they are hiding this information. Again, please see the Kia bulletin in my attachments they did not repair my vehicle based on the bulletin.

- San Ramon, CA, USA

In April 2023 I purchased a 2021 Kia Soul. I had no issues at all with my Used Kia Soul. In Nov 2023 I was in an accident. I hit a deer and that did cause damage. My insurance company fixed it. I got my car back in Dec [XX], 2023 with approximately 96,000 miles on it. A few days later on my way to work. I entered the highway the car was running fine at 70mph then all of a sudden it lost power.. No power in the middle of the busy Atlanta Highway!! I was able to coast onto the shoulder. At that point I turned the car off. Turn the car back on to see if I was able to get it into Drive. Unfortunately that didn-??t work my car didn-??t move at all. I had to call the tow company get it towed back down to the collision shop. Only for the collision shop to send it to a Kia dealership. My car had been at the dealership for a few weeks. Today is February 8. I got the notice from my insurance company that the Kia dealership said I had metal shavings inside of my transmission and fluid. How does that happen" Then I decided to do some research and I noticed that this transmission is a problem. Not only a problem for people that are struggling with bills and finance charges but a problem with the manufacturing of this product. I-??m not sure why there isn-??t a recall on this transmission, if I was unable to get off of the highway I would have been hit. What is being done about this problem" To add injury to insult my 100,000 mile warranty isn-??t any good because I-??m the second owner of the car. I don-??t understand how this isn-??t a safety recall issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- College Park, GA, USA

The contact owns a 2021 Kia Soul. The contact stated that while driving approximately 50 MPH, the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the transmission and the engine had failed, and both needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V259000 (Engine). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 109,000.

- Red Oak, TX, USA

We were traveling on the freeway 70 mph surrounded by heavy traffic at night, the vehicle started surging and bucking, shaking violently. The rpm's swung wildly from 2000 to above 3500 and car started to decelerate quickly in heavy traffic. I was able to get the car into right lane but feared being rear ended due to speed falling abruptly. Even though accelerator was being depressed and engine running car would not go and loosing power fast. I was able to turn off at an exit and there was just enough enough power to make it up a slight hill and turn right onto a round-a-bout where the vehicle would no longer move, abruptly stopping the fast traffic behind and again fearing a rear end collision to us. The engine produced power but nothing going to wheels, it was as if vehicle was in neutral no matter where the shift selector was placed. The police helped to push us off the road into a parking lot.

- Sussex, WI, USA

The contact owns a 2021 Kia Soul. The contact stated that while the vehicle was idling, the vehicle stalled. Additionally, the contact stated that after activating the air conditioning the vehicle lost motive power and decelerated. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. Also, the contact stated while depressing the brake pedal to stop the vehicle, the brake pedal extended to the floor causing the braking distance to be extended. The contact stated that there was popping sound coming from the steering column while turning the steering wheel in either direction. The contact stated the headlights were dim and failed to properly illuminate the roadway and the rear brake lights also failed illuminate while depressing the brake pedal. The vehicle was taken to the local dealer to be diagnosed. The contact stated that the rear brake light wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 12,000.

- San Ramon, CA, USA

I was on the freeway, and the car was shuddering a bit before I lost the ability to accelerate. It would rev but no power to the wheels. Had to pull over and get towed to the dealer. I think it may be a transmission failure.

- Seymour, TN, USA

I bought my 2021 Kia Soul on 10/21/20. Then on 11/11/20 my car started having transmission issues within less than one month of ownership & nearly 1000 miles on it. The transmission was replaced in late Nov./early Dec. of 2020. On 12/15/22, My Soul started revving up & the RPM needle was bouncing while driving, but the car would not go any faster when I pressed the gas pedal. I realized, I was having transmission issues with my 2021 Kia Soul, AGAIN. The car has less than 37,500 miles on it. I contacted Power Kia of Salem Oregon that day & the first appointment that I could get was on 12/29/22. I had the car towed to Power Kia on 12/27/22, then received a voicemail & text msg. from Power Kia on 12/28/22 that they will diagnose the issue. That was the last time that I got any information about my car without me contacting them. It has been OVER THREE MONTHS & Power Kia STILL has my vehicle & has not bothered to contact me with updates unless initiated by me. They have not provided any assistance for transpiration during this difficulty, even though that I told them multiple times, that I commute 80 miles daily. I bought a brand-new car to have reliable transportation to & from work, only to have to replace the transmission TWICE & be without my vehicle for nearly four months. The complete disregard of my safety by Power Kia when driving a car with a faulty transmission is reprehensible. I have developed anxiety issues, have had sleepless nights, and now have panic attacks just at the thought of dealing with this matter.

- Lebanon, OR, USA

I own a 2021 Kia Soul with 34,130 miles. Purchase brand new in 5/21. I just had it serviced on 2/3/23. On 2/10/23, I was driving toward home on I-40 east, near mile marker 418 and the rpms suddenly started to jump up and down from 1000x to 6000x and the car had no ability to go anywhere close to the speed limit. There was a whistle noise coming from under the car. I took the I-81 north interchange to try to get the 80 or so miles back home but could not get the vehicle to go more than 15 mph. I was terrified I was going to get hit by the 18 wheelers whizzing by me. I got in the break down lane and limped to exit 8. The car began to shake violently and barely move. I got off the exit ramp praying no one would rear end me. I called Kia roadside and they towed it to the closest dealership in Moristown because they only tow up to 50 miles, unless I paid the requested $300+ to take it the extra 30 miles to my dealership where I bought the car. The service department called on 2/11/23 to tell me it was being evaluated now, but I have heard nothing else since. I had to sit at the dealership in Moristown until my sister could drive from Lexington KY to take me home. I have severe walking impediment due to broken neck from a car wreck. This whole experience was terrifying.

- Bristol, TN, USA

The engine is consuming increasingly high amounts of oil with no leaks, far surpassing the one quart per 1000 miles. Oil pressure lamp has illuminated on 1-2 occasions, only briefly, and shortly before I took it to the dealership. Unusual noises coming from the engine while accelerating and also after I stop. I had my oil changed 1 week ago, unusual noises have not improved. Currently awaiting inspection at the dealership for manufacturer warranty coverage for repair of this issue, but seems to have all the earmarks and the production date (9/20) that line up with the piston ring recall, though they say my vehicle is not covered by the recall.

- Spring, TX, USA

The vehicle started loosing power. the engine would rev up but the car wouldn't go. the car had to be towed to the dealership because the vehicle would not engage into drive or reverse. the dealership is replacing the transmission. It is the IVT transmission

- Corona De Tucson, AZ, USA

I I was on the interstate and my car started making a loud noise and decelerated. It seemed to lose power, I turned around and started home as I was very frightened. The car accelerated without pressing the gas, decelerated without pressing the brake. The tachometer was swinging around wildly. The car most of the time seemed to have no power. I was afraid of a rear end hit by another car or flyling into the back of the car in front. I was trying to limp it in to the dealer. The car only had 3400 miles on it and I had had it for 7 months. At one point I had to stop for a red light and the car would not move. I put on the warning flashers and tired to edge to the side of the street as there was a bit of slope. I turned the car off and restarted it and was able to get it to the dealer about 2 miles away with very little power. They told me it has to have a new transmission. They said they are replacing the transmission with a different kind and it will be safe not to worry, though confidence in the vehicle is diminished. I understand that the ivt transmission that Kia developed in 2020 has been giving problems.

- Pensacola, FL, USA

Vehicle was parked on a slight slope parking space backing to a one-way public road in national park.it was a designated parking space. The vehicle was running and in the P mode of gear selection. I exited the driver's door for few minutes. Then opened the driver's side door with the intent to shut the engine. The car started rolling back, crossed the road, and stopped by a sandy embankment. I was thrown off by the open door on the sandy bank. The engine stopped and I observed the vehicle in D mode by itself. I was able to start the car in the P mode and was pulled out with help of several people who observed this near-miss serious accident. This was a rental car. No further problems observed. Car returned to the rental company.

- San Diego, CA, USA