10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,002 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #4

Jan 312024

Soul

  • miles
The vehicle experiences a complete loss of power when slowing to a stop before it powers off on its own. The car powers off while going down the road. The car experiences partial loss of power while on cruise control and the car will slow to nearly stopped. The immediate loss of power puts myself and others at risk as the car is now stopping unexpected on the highway. I have left numerous voicemails for service managers at the dealership it was purchased brand-new from 2 years ago. They have not reached out to me. I had an appointment at their dealership to have the car inspected to see if this was covered with my warranty and they explained my warranty was only 60k miles and my car is now at 65k miles. The car was shutting off and having power loss a week before the first indicator light came on, which was the engine light. The code pulled for that sensor was the P0171 sensor which measures air in the fuel system and it stated "bank 1 running lean". I have now taken the car to a local shop and they are advising there was no oil in the car and there are metal shards in the valves in the engine. Werner KIA is the only shop that has ever worked on my car or changed the oil and they have not advised me of any oil leaks at all.

- Boston, GA, USA

problem #3

Mar 092021

Soul

  • miles
I am very concern with the 2021 KIA Soul that I drive presently. The vehicle is in my son-??s name; however, I pay the monthly payments and I am the primary driver for this automobile; this is also listed on my insurance policy as well. I have been experiencing some dangerous mechanical conditions with the car. Please find a copy of my uploaded document summary. I have an appointment tomorrow, Tuesday, on March 22, 2022.

- Somerset, NJ, USA

problem #2

Mar 022021

Soul

  • 8,000 miles
Two major issues. I have heard a very loud ticking sound coming from the engine which started about three days ago. Before then the car ran silent. Car is it approximately 8000 miles on the odometer. The clicking started getting louder and then the car stalled twice right in the middle of driving! one was on a street going about 45 miles an hour! the otherwas on a side street going approximately 25 miles an hour. The ec oh mode was on in the car. Also' when you turn on the heater fan on high it started making a high-pitched squealing sound. The car is at the dealership right now as it will not work properly.

- Twinsburg, OH, USA

problem #1

Dec 212020

Soul

  • 10 miles
I was going to get my mail attempting to park where I always park. I hit the brake and the car sped up and hit two mailboxes. I couldn't get it to stop. I do not know how fast it was going when I hit the mailboxes

- Pahrump, NV, USA