10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 17,953 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On July 30, 2022 I took my car to Greenway Kia East Orlando due to two traction warning lights that were on. After weeks and months of Kia not knowing what was wrong with the car I was finally told that it was an electrical harness and that my warranty company was non responsive. I decided to call my warranty company and after back and forth they said they would not approve what Kia wanted to do because they needed to fix the initial issue which I believe to be the same. The service manager from Kia, Gina Carpio then told me there was nothing else they could do, so I asked them on December 14th to put my car back together the way that on dropped it off on July 30th so that I can pick it up and take somewhere else. A couple of months prior to this I asked them to do the same, since they couldn-??t figure out what was wrong and their response at the time was that they couldn-??t release the car to me because it was not safe to drive. Fast forward to December 16, 2022 when I picked up the car after almost five months I noticed that nothing on the console was working, so no ac, heat, defrost, radio, backup camera etc. I also noticed that the drivers side door would not open with the key fob or my hand and it looks like someone try to pry it open. When I told all of this to the service manager, Gina Carpio she didn-??t know why anything wasn-??t working so she called a tech and also told me she would order the part of my door that was prayed in, even though that isn-??t the only issue with the door. So almost five months later I have a car that is in worse condition. I can-??t see when it rains or is cold outside and I have to go in through the passenger side to unlock the drivers side door so I can get in.
- Orlando, FL, USA
can not get recall 22v051 resolved, received a letter from Kia corp. headquarters, Irvine, ca stating parts were available for the recall. I made an appointment with Roseville Kia, ca. for oct. 17. We drove for an hour to the dealership, only to be told they did not have the parts on hand, we were told to make another appointment. we said we would that when they had the psrts on hand. We have not heard anything so I called the service dept. this morning. the first thing I was told was they are an independent dealership? I explained the situation and was told I should call the service dept. and order the parts. I am not responsible for obtaining parts for a recall. Whisky Tango Foxtrot!
- Neveda City, CA, USA
There has been a recall on this car twice in less than a year. When I tried to get the parts ordered, the dealer lied about ordering them. DO NOT BUY KIAS.
- Vista, CA, USA
I received a notice twice to take the vehicle in for repairs and twice set up and appointment with never a call back. Sent request to the hq's in Irvine no response their service is horribly will never purchase another one from this company! Request verification
- Ontario, CA, USA
I receive a manufacturer's safety recall notification from KIA America, Inc.in April, 2022, as the owner of a 2016 Kia Sportage EX. To date (August 27, 2022), KIA America, Inc. has not addressed or corrected the problem. In the interim, they suggest parking the car outside and away from all other vehicles because of a risk of fire due to "an internal electrical short circuit that could result in overcurrent." "An electrical short circuit in the HECU increases the risk of an engine compartment fire while the vehicle is parked or driving." 5 months later, still the problem has not been fixed. So I'm filing this complaint with the NHTSA.
- Centerton, AR, USA
This Recall has been ongoing since February 2022. In my travels I see hundreds of new KIA Sportages on the road but they can't come up with a single fuse to keep me from burning alive in my car" I am 70 years, working part time and need my job. I won't take the risk of transporting clients in my Sportage because of the potential danger and my employer is becoming impatient with this situation. My car sits out in the hot sun baking all summer because if it catches fire while in my garage I'm guessing my homeowner's insurance wouldn't pay because I KNEW there was a potential for fire. We are only weeks away from winter and do I scrape snow and ice off of my car at my age because KIA is busy cranking out new cars without a thought for the ones they have already put on the road? It's almost six months -- to engineer a simple fuse" They shouldn't be allowed to put a single new car on the road until they fix the dangerous ones they have already put on the road.
- Pittsburgh, PA, USA
Received a recall notice stated "An Engine compartment fire may occur in the area where the Hydraulic Electronic Control Unit is located in your vehicle. The exact cause of fire remains unknown. However, it is believed that the HECU may experience an internal electrical short circuit that could result in overcurrent. An electrical short circuit in the HECU increases the risk of an engine compartment fire while the vehicle is parked or driving. A fire increases the risk of injury. Out of an abundance of caution, park your vehicle outdoors and away from other vehicles or structures until you have the recall repair performed." Yet, with this kind of instruction, KIA offered NO temporary replacement vehicle like a rental car. I called KIA corporate directly, spoke with their consumer department and also a supervisor. No one could offer any date for the fix or assistance with a rental car or temporary replacement vehicle. The dealer I called, Greenway KIA of Franklin TN, had just gotten the notice I was told yesterday, 4/11/2022, yet my letter was dated 3/31/2022. They had no other communications or directions from KIA corporate except the same letter that I received. An engine fire risk is a huge recall and KIA should have either an immediate repair available, or provide owners of the affected vehicles a safe vehicle to use until a fix can be provided. This is not a window regulator recall. It's an engine fire risk recall. "Parked or driving."
- Nashville, TN, USA
On 12/2/21 I was driving down 52 towards Lexington in the fast lane going about 66 MPH with my child in the back seat in her car seat when I noticed my 2016 Kia Sportage would not accelerate and suddenly went down to around 20 MPH resulting in more than one almost collisions to try to get off the highway. I then heard a loud knocking noise and my vehicle would not go over 15 MPH. There was not a single light on my dashboard that came on to alert me of the situation. I had the car towed to the auto shop I use until I could contact KIA. Bob King Kia (where I bought this one new as well as two other cars previously) said I had to have it towed there and have a diagnostic ($130) completed before they could help me. on 1/4/22 I had it towed there. This was a SCAM as they told me my engine failure was due to a recall that was not completed that I was never notified about and they would nor KIA would cover anything. Brian(Service Manager) there offered to reach out to his KIA sales manager to see if he could get an exception. To my knowledge this never took place according to two other individuals and I was lied to. When he reached out on 1/24/22 to let me know it was a NO he also told me my car was broken into on 1/18/22 and I was not notified of this prior. So now I have a 2016 Kia Sportage that I still owe money on that wont run and a broken window I had to put a claim on my insurance for that even as of 2/10/22 has yet to be fixed. It is sad though that they offered to give me $500 for my car that I owe about $5000 on or I could trade it in on another KIA and they would pay my car off. It is all a sales gimmick and people are taken advantage of.
- Lexington, NC, USA
The power windows on right and left are not working right
- Morrow, GA, USA
On March 12 2021 I was on I-4 East toward daytona beach about 70 miles per hour and all of the sudden the engine stahl. I was able to move to the shoulder of the road. The tow truck driver jumped the battery 3 times and the engine didn't start, took it to the dealer kept the car overnight did all necessary checks everything looks fine no problem with the battery or any other thing.. the next day the car start as normal, they did a test drive and everything was ok as if nothing had happened. I went and took the car home and as of this moment it seems to be ok. My big concern now is what if it happens again while driving in the highway. It can cause an accident risking mine and my family lives. Is there anything I can do"?"
- Port Orange, FL, USA
One night I was driving my car and my car all the sudden just quit going so I took it to the Kia dealership and they told me when they put it on the computer that it needed a motor mind you this car only has 60,000 miles on it so I said okay they were going to replace the motor but then they said that I never did an oil change with them which was a lie but I didn't have my receipts so they wouldn't replace my motor plus there's two other recalls on this besides the motor the fuel line and the airbags
- Sapulpa, OK, USA
My car wouldn't run right we took it in they said it was the cran sensor charged 900 to fix it. Then that didn't work now it is the engine harness and they want 3400 to fix it. If I say fix it what will be next. They don't want ot repair it just replace
- London, OH, USA
My husband and I were driving our 2016 Kia Sportage that we had bought on 05/23/2018 (just made the first payment the day before) to myrtle beach SC, we heard a pop, I lost function to the gas, pulled to the side of the road and popped the hood to find fire flames coming from the engine. We grabbed what we could out of our car and ran as far away as we could. It wasn't even 2 minutes later and the whole car was in flames and everything was destroyed. All that was left was the frame of the car. We just got married in October of 2017, this was our first married purchase and was suppose to be our family car and we watched it burn to the ground in front of us. We also lost a lot of valuables in the fire.
- Dahlonega, GA, USA
The contact owns a 2016 Kia Sportage. On several occasions, while driving, the vehicle stalled and lost power without warning. The vehicle was taken to jim butler Kia (722 long rd crossing dr, chesterfield, mo 63005 (636) 256-9600) and the technician stated that the failure was a Kia manufacturing engineering issue. The vehicle was not repaired. The manufacturer was notified of the failure, but the contact had not received a call back. The approximate failure mileage was 16,000.
- Collinsville, IL, USA
- Cleveland , OH, USA