really awful
Typical Repair Cost:
No data
Average Mileage:
5,200 miles
Total Complaints:
1 complaints

Most common solutions:

  1. entire engine needed to be replaced (1 reports)
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problem #1

Nov 282016

Sportage ES 2.4L Dohc

  • CVT transmission
  • 5,200 miles

Lets begin on November 27 when the engine light came on. NOVEMBER 27, 2016. Today it is December 19. Not only did the engine DIE after only 5200 miles, NOT 52,000, 5200, it was also a brand new 2017 KIA Sportage! If the death of the vehicle wasn't bad enough, we were also given the run around from the start. I usually do not complain and am a very patient person but the way we were treated as far as customer relationship wise, it was a joke and clearly KIA has lost a customer. I can also say, I will from this day forth scream from the top of the highest mountain to NEVER consider a KIA. I understand things happen, cars are machines and they break down, i get it. What is NOT acceptable is when your pile of junk breaks down and you offer NOTHING on your end. After a week, we basically had to BEG for a loaner vehicle. This was after the supervisor of the mechanical department, Chris, told us that the engine was on back order as well as other parts. Again, I understand, what is mind boggling is that he never ONCE offered a loaner vehicle, WE had to ask about it and even then we got the runaround where he had to ask HIS supervisor what he was "obligated" to do. We get a vehicle for the next week and a half. The reason it was important for the vehicle is we are a one car family and although I can work from home, my fiancé is a doctor and can't really do that.

Jump forward to last Friday, December 16, we get the call to pick up our KIA. AWESOME, IT'S FINALLY FIXED! My fiancé brings it home, we actually head out for dinner that evening to sort of celebrate the return of our vehicle. As I'm driving down the road, I SMELL something that I should not be smelling, sort of like burnt syrup. We stop at a light and I notice white billowing smoke surrounding our vehicle, kind of like an old steam engine if you've ever been on one. Again, another red flag goes up and again I say to myself "maybe its just something burning off that they repaired." We enjoy our meal and on the way home I notice that the heat is not working. We live in Michigan and right now its, well, FREEZING. Yep, another alarm bell goes off, SMELL, SMOKE, NO AC... I pretty much know they EFFED up and I had a guess but I am NOT a mechanic but I know the basics. On our drive home the "ENGINE IS OVER HEATING" alarm bell goes of. "ARE YOU F@#$ING KIDDING ME" I not only say to myself but out loud as well. I pretty much know it has to do with the coolant.

The next day its back to the dealership. On the way there it stalls out 3 times, I am glad I was the one driving and not my fiancé and I am also glad my son wasn't in the vehicle either. THAT may have sent me over the edge and a possible fist to the dumb face may have occurred. Again we are given the runaround regarding customer service AND getting a car rental. They know they were keeping it for the weekend and no we did not get a loaner. We could have went and rented a vehicle but they would only be responsible for $25 per day and we would also have to hand in the receipts to see if we would be covered. Again, "ARE YOU F@#$ING KIDDING ME"!! I thought I may have been having a mental breakdown and hallucinating all of this. Unfortunately I was not! This was all too real. So we drop off the vehicle and luckily Z's mom was able to let us use her car for the weekend. Today we get the call to come and get it, the KIA is all set. YES, the simpletons failed to secure the F@$&ING hose which came off and leaked off of the coolant out which caused the vehicle to do what it did. This wasn't like forgetting to put a gas cap on or something like that. This was an egregious error that could have caused someone to die. If the vehicle would have stalled on the expressway or something like that it could have caused a chain reaction accident and who knows what the outcome could have been. We also are still paying on the lease, insurance as well as the subscription of satellite radio that we purchased when we got the vehicle while it sat in their garage waiting to be repaired.

In closing, KIA will NEVER get a good word from me. I am in advertising and word of mouth travels fast. I will also be submitting a complaint to the BBB, the Michigan AG as well as KIA. (I don't even want to start on the ineptness of the KIA "case manager" who is about as useful as a cracked brick and about as intelligent. Sorry, bricks.) KIA has lost a customer for life. All of this could have been avoided by SIMPLE basic customer service. I really am an understanding guy but even my patience has a breaking point. We weren't asking for money or anything unreasonable. Just a simple understanding of the situation and commonsense customer care. KIA and their sales and service department are a disappointing joke.

- ccsman04, Bloomfield Hills, MI, US