On Thursday [XXX] I purchased a 2021 Kia Sportage LX from Liberty Auto Plaza Dealership located in Libertyville, IL. During this purchase, the salesman Isaac told me the car was updated with Anti-Theft Protection. Between Friday [XXX] evening and Saturday [XXX] my Kia Sportage that I just purchased was stolen. I called the police department and made a police report and I filed a claim with my insurance company, American Alliance Casualties. My vehicle was recovered on Wednesday [XXX] and the insurance company picked the vehicle up on Friday [XXX]. My insurance company, American Alliance Casualties has had my vehicle since. [XXX] will be five months this company has had my vehicle. On [XXX] American Alliance sent me an Offer Letter to, either have the vehicle to be repaired or, have a direct check sent to me. I choose to have the vehicle repaired because I wasn't looking for money I wanted my car repaired. The company I chose was Fender Mender Auto Collision Center. I spoke with their receptionist, Heather on, Thursday [XXX] and she said my insurance company, American Alliance Casualties delivered my vehicle to their facility and they were going to start working on it right away. I called Monday [XXX] to follow up and see how is the progress going to repair my vehicle and she told me that there was something going on with the engine. On Monday [XXX] Heather from Fender Mender Auto Collision called and said my claim was denied because there is wear and tear on the engine. The engine has 27,000 miles from the time it was stolen so that's impossible. However, I spoke with the insurance adjuster Annette Khatib and she said the inspector stated there was a blockage in the engine possibly due to a manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Chicago, IL, USA

The contact owns a 2021 Kia Sportage. The contact stated that while his wife was driving at an undisclosed speed, the vehicle inadvertently lost all electrical and motive power. As a result, the vehicle collided with a shopping cart, causing it to collide with another vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000.

- Honeoye, NY, USA