On Thursday [XXX] I purchased a 2021 Kia Sportage LX from Liberty Auto Plaza Dealership located in Libertyville, IL. During this purchase, the salesman Isaac told me the car was updated with Anti-Theft Protection. Between Friday [XXX] evening and Saturday [XXX] my Kia Sportage that I just purchased was stolen. I called the police department and made a police report and I filed a claim with my insurance company, American Alliance Casualties. My vehicle was recovered on Wednesday [XXX] and the insurance company picked the vehicle up on Friday [XXX]. My insurance company, American Alliance Casualties has had my vehicle since. [XXX] will be five months this company has had my vehicle. On [XXX] American Alliance sent me an Offer Letter to, either have the vehicle to be repaired or, have a direct check sent to me. I choose to have the vehicle repaired because I wasn't looking for money I wanted my car repaired. The company I chose was Fender Mender Auto Collision Center. I spoke with their receptionist, Heather on, Thursday [XXX] and she said my insurance company, American Alliance Casualties delivered my vehicle to their facility and they were going to start working on it right away. I called Monday [XXX] to follow up and see how is the progress going to repair my vehicle and she told me that there was something going on with the engine. On Monday [XXX] Heather from Fender Mender Auto Collision called and said my claim was denied because there is wear and tear on the engine. The engine has 27,000 miles from the time it was stolen so that's impossible. However, I spoke with the insurance adjuster Annette Khatib and she said the inspector stated there was a blockage in the engine possibly due to a manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Chicago, IL, USA

Remote start my car walked out to a puddle of oil. All the oil ran out. Had 400 mile left before oil change was due.

- Shelby Township, MI, USA

The contact owned a 2021 Kia Sportage. The contact stated that upon pulling into a parking space on the third floor of a parking garage at her workplace, she smelled a strong burning odor. The contact also noticed smoke coming from underneath the driver's side of the hood. There were no warning lights illuminated. The contact turned off the vehicle and quickly exited it. The contact stated that the vehicle caught fire. The contact began to extinguish the fire with the assistance of sheriffs who used fire extinguishers until the fire department arrived and took over. There were no injuries sustained. A fire department report was filed. A police report was filed. The vehicle remained at the scene and was totaled. The dealer was notified of the failure. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 19,920.

- Dayton, OH, USA