I had my 2023 Kia Sportage in the Kia shop in McKinney, Tx about 3 weeks ago for an electrical issue. ALL of my lights on my dash were on. They INSISTED my battery was bad, so they made me buy a battery. (My car isn-??t even 3 years old). So, once the new battery was installed, the technician stated all was good, that it was just a bad battery, that was why all the lights on my dash were there. When I started my car this morning, what do you know! All of the warning lights were on my dash AGAIN. They did nothing to fix the issue. There were unsure of what was causing the electrical issues in the first place. I am writing this to you to inform you of the electrical issues among Kia.

- Mckinney, TX, USA

Multiple times I have reported all of my cluster lights come on randomly while driving. They are distracting and it's difficult to tell if the systems are actually working. The dealership claims it's a rear sensor however they refuse to fix it due to my car appears to have been hit. There's no damage to my vehicle any where. Now I have to wait for the lights to come on again before I can take it to another dealership and have it reassessed.

- Clearwater, FL, USA

I was driving my vehicle on the freeway when all of a sudden I got a warning light that came on that said check hybrid system it looked up my brakes and steering the car completely shutdown in the middle of the freeway it happened so fast I couldn't get to the shoulder my car completely just stopped. I spoke to kia and took it to the dealership and they ended up saying because it needed a update which I then called kia and let them know the situation that I almost got in a accident and that I didn't feel safe in that car and they didn't want to help.

- Eaglemoutain, UT, USA

Traveling at 70 MPH on [XXX] in traffic, the vehicle suddenly lost power and I was forced to unsafely maneuver to the shoulder of the road as the vehicle decelerated through the traffic. As soon as I stopped, the vehicle lost all power. I had difficulty engaging the parking brake as I was on a hill and the vehicle started to roll back. The brake pedal did work so I could stop the car but I could not exit the vehicle in fear of it rolling back into traffic. I called 911 to explain the situation. After 20 more minutes I engaged/disengaged the parking brake several times and it finally held. I still would not leave the vehicle because I could not trust it at that point. Another 20 minutes passed and a road ranger arrived and placed a wooden block behind the wheel and at that point I felt comfortable to get out of the car. I was told by Kia service the issue was related to recall SA553A but I was never notified. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Naples, FL, USA

My 2023 Kia Sportage Hybrid, with only 22,000 miles, has been experiencing a recurring "Check Hybrid System Stop Safely" error, causing sudden and complete loss of acceleration while driving. This issue first occurred in November 2024, while I was driving at highway speeds (60 mph), and has recurred multiple times since. The sudden loss of power puts my safety and others-?? at serious risk by leaving the vehicle stranded in traffic, increasing the chance of accidents. On December 30, 2024, I brought the car to Kia of West Nyack for diagnosis and repair, providing video evidence of the error. However, the dealership claims they cannot replicate the issue and has not completed any repairs. While the dealership has stated since last week that a Techline case was opened, Kia Corporate confirmed no such case exists, highlighting a lack of accountability and coordination. For over two weeks, no progress has been made, and the issue has not been escalated to a specialist. Despite being under warranty, I have not been offered a loaner vehicle, significantly impacting my daily life, work, and family responsibilities. This issue is further complicated by Kia-??s inability to log intermittent errors, as the "Check Hybrid System Stop Safely" message disappears when the car is restarted. This design flaw has allowed the dealership to dismiss the error as unreproducible, despite video evidence provided. This situation has left me questioning whether my car is safe to drive and when it will be repaired. This defect is not isolated to my vehicle. Many other Kia and Hyundai hybrid owners have reported the same error, highlighting a widespread safety issue. Despite its warranty obligations, Kia has failed to act promptly to address this defect. Immediate action is needed to ensure the safety of this vehicle and others affected by this recurring problem.

- West Haverstraw, NY, USA

When driving, I get random flashing lights on the Dashboard with a Warning indicator: -??Check Hybrid system. Stop safely-??. It happened at least on 7 occasions while driving at high speed on a highway and while stopped at a traffic light. When the issue happens, the car triggers aggressive Warning sounds forcing me to stop on the side of the road, placing the car into Park and having to turn the vehicle off. On every occasion, the vehicle appears to have corrected itself after being shutoff. In all cases while driving on a highway, the issue happened when driving on gas mode (not EV) and the RPM-??s show 0.0 for more than 2 minutes. In the cases when I am stopped at a traffic light, the car is in EV mode and RPM-??s are fluctuating. There should not be any RPMs when stopped. Due to theses multiples dangerous situations while driving, I took it to the dealership to get fixed ASAP. On October 5th 2024, Coral Springs Kia (dealer) accepted my car with same complaint mentioned on this letter, and they told me that this is a known issue, that another Kia owner came earlier that day with exactly the same problem. The dealer issued the service invoice# [XXX]- miles in 10636/miles out 10649-, stating: -??Code 10643 Inspected the customer concern by checking the engine performance. Found the vehicle performance normal and no warning symbol came on when performing a long road test. Check for DTC and found no codes within the system, found the vehicle operating normal and was unable to duplicate customer concern-??. After retrieving my car from the dealership on October 5th 2024, I continued to have the exact same scenario of Warning indicators. Since [XXX], the issue has happened at least 3 more times. This is clearly a glitch on the PHEV system and very dangerous to deal with, mostly when you are driving in a highway on high speed. A simple Google search indicates that is a known a common complaint from Kia owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

- Boca Raton, FL, USA

which disables the backup camera, Tge The entire infotainment screen is blank, therefore, I am unable to view objects on camera in reverse. This has been an ongoing issue since purchasing the vehicle. Last week, Kia's service department said the blank screen was due to a dead battery which was replaced, but the issue persists. This is a safety concern that needs to be taken seriously and investigated properly besides blaming it on the battery or test driving the vehicle for a couple of minutes and stating they-??re unable to duplicate the problem.

- Warrenton, GA, USA

After starting the vehicle, backup camera and infotainment screen would not work. Car shut off and would not restart with -??check system-?? message. Vehicle had to be towed.

- Warrenton, GA, USA

Often hesitates when accelerating. Stalls from stopped position. LCD Screen changes by itself. Drops calls. Turns off if you make volume adjustment. Most recently, filled gas tank with full tank, just over 13 gallons. Gauge read only 1/2 tank and showed I had only 289 miles rather than normal 520 miles or so. That number kept changing throughout the next couple of days. ATTACHMENTS: show gas receipt at gas station that tank is filled. Gauge shows 1/2 tank. See subsequent photos. Safety issue for sure. This car cannot be trusted. Multiple problems with electrical system and engine stalling.

- Woodside, CA, USA

Dear NHTSA Defects and Recall Team, My name is [XXX], and I am writing this email along with my wife, [XXX], to report a serious safety issue with our 2023 Kia Sportage. I am writing to bring a serious, ongoing vehicle safety issue involving a Kia Sportage to your attention. My family and I are facing repeated, hazardous malfunctions with our vehicle that have led us to fear for our lives, as well as the safety of others on the road. Since mid-September, our 2023 Kia Sportage has experienced sudden, unanticipated shut-offs both while parked and, most dangerously, while driving. During these incidents, the brake pedal becomes completely unresponsive, hazard lights fail to activate, and the vehicle is left stranded and inoperable. Most recently, while driving in traffic, the car shut off without warning, leaving us in an extremely vulnerable position. These repeated failures could lead to a catastrophic accident, especially considering we often travel with our [XXX] child in the vehicle. Despite notifying Kia and seeking assistance from their customer service team, the issue remains unresolved, and their response has been unacceptably slow. Given the severity of these malfunctions and their direct impact on public safety, we respectfully request your support in addressing this matter. We believe Kia has a responsibility to ensure the safety of its vehicles and to take immediate action when serious safety risks arise. We request that the NHTSA investigate the issue and consider any necessary recalls or further action to ensure public safety. We would appreciate any guidance or assistance your office could provide in helping us resolve this life-threatening issue. Sincerely, [XXX] and [XXX] [XXX] | [XXX] Kia Sportage X Line AWD [XXX] Purchased date: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Plano, TX, USA

I was driving east from Austin, Tx on [XXX], and as I approached a major intersection in Elgin, Tx., a warning light appeared on my dashboard that said "hybrid system failure: pull over safely". I was able to pull over into the left turn lane and then was barely able to make it over a curb and onto a highway median strip, before my car engine stopped and all dashboard lights went out. This happened in about 30 seconds. My two year old car with fewer than 30,000 miles on it went completely dead. It would not start even after several attempts. I called Kia roadside assistance, and was told I needed to have the car towed to a dealership. The tow truck driver backed the car into the space they indicated at the dealership, and it started to roll forward as it was apparently in neutral. He had to borrow a board to put under the back wheels. Days later I was told to come get the car, as it had been repaired. When I got there, it was in the same space with the board still under the wheels. I was told it just had needed a software update. (SA553A). I was never notified that my vehicle needed this update, and would just stop wherever: i.e. on a hwy with no shoulders, at night, etc. and that I would be unable to brake the car, or drive it, or put on emergency warning lights after 30 seconds. This was unbelievably unsafe. I am [XXX]. What if I were a family with children on board and it happened on a highway at night"?" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Austin, TX, USA

There were two incidents where the engine sounded sluggish and was difficult to start over the past two weeks (7/22/24 & 7/30/24). After speaking with Kia Service Rep three days ago, an appointment was made to check the battery. On yesterday and today (8/1/24), the engine would not start at all or even make a sound although the air conditioner and radio would work. I had to get the vehicle jumped off to drive it to the service department. After the Service Rep checked the battery, they couldn-??t find anything wrong and stated the battery was o.k.

- Warrenton, GA, USA

Often times the dash/screen won-??t turn on.(the screen with gps, settings, and the lower a/c controls) The car has to be power cycled in order to get it to come on.

- Bonita Springs, FL, USA

On 05/13/24, the infotainment screen blanked out and the brake lights warning indicator appeared twice on the instrument panel while driving. This happened on two separate occasions.

- Warrenton, GA, USA

The contact owns a 2023 Kia Sportage. The contact stated while driving approximately 35 MPH, the Forward Collision Avoidance, Lane Assist, seat belt, and several other warning lights illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle but was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure was intermittent but had reoccurred. Additionally, the contact stated that he was unable to start the vehicle and had contacted the manufacturer who advised the contact to have the vehicle towed to another dealer. The contact stated that he recharged the battery prior to the vehicle being towed and the tow truck driver was able to start the vehicle. The second dealer was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure was a onetime failure and had not reoccurred. The manufacturer was informed of the failure. The failure mileage was 3,414.

- Lake Worth, FL, USA

On May 4, 2024, a message appeared on the screen -??Contacts Download Unsuccessful-?? while trying to make a call. The Bluetooth would not connect and I wasn-??t able to make hands free calls. On May 5, 2024, the screen blanked out for several minutes while driving. This isn-??t the first time this has happened.

- Warrenton, GA, USA

After driving my normal route, I stopped at a red light, before light went green, the car shut off. No lights on the dash, completely blank. The car was in drive, and foot was on the brake. There was no brake lights, flashers would not operator, the horn did not work and I could not move the car. The car was dead. After a few minutes stranded the car decided to start again. This has happened no less than 6x since I have owned this vehicle in similar situations. I have taken it to the Kia dealership where I purchased it and it has been inspected and kept for days multiple times with the result always being "nothing is wrong"

- N Little Rock, AR, USA

God Morning For the past several months my computer screen flickers back and forth while driving. cuts off then on off then on. We have tried to get the dealership to see the problem but while with them it doesnt happen until afterwards. Need some help before we take the next steps with Kia

- Wenonah, NJ, USA

Good Morning Over the last 6 months or more the computer panel that controls the back up cameras heat radio maps and other things have gone off and on while driving then cuts back on. today was the last straw the monitor was out the whole time i was driving to work. I have video of this happening oh and this happens in both our 2023 Kia And anytime i go to dealer they cant seem to get to do the same things for them

- Wenonah, NJ, USA

I turned on the car and put the car in Reverse and when I let the brake go the car went forward instead of going backward. It does not do this everytime. It just happened once or twice. I believe this is related to another problem I have with the car which is-?? when I press the start button it sometimes sputters and has a hard time turning on. Lights come on at times. Warning lights come on when the problem is happening but that-??s all. I-??ve taken the car to Kia and they cannot find the problem since lights and issue is not showing when I go there.

- Haw River, NC, USA