My 2020 Telluride began burning 1–2 quarts of oil every 1,000 miles around 85,000 miles. Despite this, no oil light ever came on. At around 89,000 miles, while traveling for work, the engine began rattling — the timing chain was making noise due to low oil levels. I checked the dipstick and found oil below the “L” line. The dealership (Kia of Alpharetta) had previously sealed the oil cap for a consumption test, but I had to break the seal and add oil on the road to avoid engine failure.
Kia Consumer Affairs confirmed oil consumption testing is allowed under warranty, but the dealership initially gave me false information saying the test wasn’t available for 6-cylinder engines. I later switched to Kia of Woodstock, submitted full service records as requested, and was told they would contact me to schedule the test. Despite multiple follow-ups, I’ve received no response. I’m now at 96,500 miles — dangerously close to the 100,000-mile powertrain warranty limit — and still waiting for help.
Meanwhile, the exhaust is now sputtering, likely due to carbon buildup. Kia’s delay and lack of accountability could leave me without coverage for a known issue that began well before the warranty expired. Their own dealership told me I’d still be covered if the process was initiated under 100k, but Consumer Affairs now says they can’t guarantee that.
My 2020 Telluride began burning 1–2 quarts of oil every 1,000 miles around 85,000 miles. Despite this, no oil light ever came on. At around 89,000 miles, while traveling for work, the engine began rattling — the timing chain was making noise due to low oil levels. I checked the dipstick and found oil below the “L” line. The dealership (Kia of Alpharetta) had previously sealed the oil cap for a consumption test, but I had to break the seal and add oil on the road to avoid engine failure.
Kia Consumer Affairs confirmed oil consumption testing is allowed under warranty, but the dealership initially gave me false information saying the test wasn’t available for 6-cylinder engines. I later switched to Kia of Woodstock, submitted full service records as requested, and was told they would contact me to schedule the test. Despite multiple follow-ups, I’ve received no response. I’m now at 96,500 miles — dangerously close to the 100,000-mile powertrain warranty limit — and still waiting for help.
Meanwhile, the exhaust is now sputtering, likely due to carbon buildup. Kia’s delay and lack of accountability could leave me without coverage for a known issue that began well before the warranty expired. Their own dealership told me I’d still be covered if the process was initiated under 100k, but Consumer Affairs now says they can’t guarantee that.
- Tony D., Ball Ground, US