The Rear Self Leveling shock absorbers are making a clunking noise and appear to have failed. Very stiff suspension which causes handling problems. Kia dealers are unresponsive in fixing this issue.

- Winter Park, FL, USA

In short, Kia is putting inferior rear self leveling shocks on at least their Telluride model with tow packages. We are one of many (per Kia blog posts) who have been forced to drive our vehicle for thousands of miles with ceased shocks. Kia has been aware of this safety issue since the model was released in 2020 but done nothing aout it. Then they're just replacing with the same inferior shocks, which I've seen from others posts are failing a 2nd time. We had our vehicle in several times before they finally agreed to replace (over 5K miles from 1st shop visit) ours, which did repair the issue, but it's the principle. Come to find out from multiple Kia employees, Kia makes their dealer repair shops jump through hoops to perform warranty work and why this took so long. I reached out to Kia corporate in the midst of this fiasco to see what they're doing about this and they told me ONLY the NHSTA could issue recalls (your site says otherwise), to which I replied "that's not acceptable". I also asked Kia corporate how in the world elderly or less driven individuals could navigate this, no response. They did offer restitution with a sign off for the issues, which I declined because all I want to do is help the next guy and hold Kia accountable. Kia needs to be exposed for their negligence on this issue and lack of proper customer service due to their ridiculous warranty policy and the mindset they've instilled into the minds of their techs to perform the bare minimum. I've attached my running notes with dates and the multiple repair docs to assist with the review of this issue. If you need more info please let me know!

- Bristol, IN, USA

Severe vibration at highway speeds between 60-80 mph on intermittent basis. Low frequency vibration at speeds 40-50 mph on intermittent basis. 10/11/2022 Reviewed by service at Wasatch Front Kia, no issues found. Problem continues. 12/16/2022 Reviewed by Costco Tire Center, Draper, UT. Screw/nail found in tire. Tire repaired. Wheel/tire balance performed. Problem reduced but not eliminated. 01/04/2023 Vibration occurred at similar intensity as to prior to 12/16 service.

- Salt Lake City, UT, USA

My Telluride mileage just passed 30K. The rear suspension seems like no shock-absorbing capability since the car is so bumpy. The front suspension looks fine though. I went to a service center, but they told me they couldn't find any symptoms. I was shocked when I heard about that because I could see an apparent difference even with pushing it with my hand! Strangely, there's no squicking noise. And they told me no oil leakage. But, it's bumpy. I'll try to visit the service center for the recall and ask them to check the suspension together with me. The rear suspension has the optional self-leveling shock that has a noise concern. I may need to replace them with a normal suspension.

- Lexington, SC, USA

My 2020 KIA Telluride has faulty suspension related to KIA's factory installed towing system. This makes the vehicle very noisy while everyday driving and unsafe when towing. Yes the problem has been confirmed by the dealer, KIA has put out a service bulletin, but hasn't extended the warranty to cover their known defect. This started a couple months ago.

- Shawnee, KS, USA

Rear Struts/Shocks have been replaced twice due to failure and they have failed again. The first time was due to horrible noises coming from rear of vehicle going up inclines. The second time they were replaced noises came from the rear going over any slight bump or rough terrain.

- Sutter, IL, USA