During a recent cold spell in Texas, my family and I were driving home with the car heater on, keeping us warm. Upon arriving at home, we quickly opened the car doors to unload our kids, and as we did, we heard a distinct cracking sound. We looked around but couldn't identify the source. A few days later, while driving and noticing the sunlight coming through the window, I saw what appeared to be one of my wife's hairs on the infotainment screen. I attempted to wipe it off, only to realize that it wasn't a hair but, in fact, a hairline crack. When I got home, I used a flashlight to inspect it more closely and discovered that the crack spanned the entire screen, radiating out like a spider web. Interestingly, the surface of the screen was smooth—there were no noticeable scratches or nicks.
I immediately contacted the dealership to schedule a service appointment, as the vehicle was less than two years old from the date of purchase. However, due to scheduling conflicts, they could not get me in for several months. When the vehicle was finally examined, I was informed that the damage would not be covered under warranty because of the vehicle’s mileage. This seemed confusing, as the car is a flagship model and is still under two years old. I didn’t see how mileage could affect the coverage for the infotainment screen, but that was the dealer’s explanation.
I escalated the matter to the corporate office, submitting a cost estimate of just over $1,500 for the repair. Unfortunately, my request for coverage was denied. I appealed their decision by providing a detailed statement outlining the facts, but once again, they rejected my claim, attributing the issue to an "Act of God" and stating I would need to cover the cost myself. It's difficult to accept that a $55,000 vehicle, less than two years old, with an issue that has been reported on numerous other Kia models, would not be covered.
During a recent cold spell in Texas, my family and I were driving home with the car heater on, keeping us warm. Upon arriving at home, we quickly opened the car doors to unload our kids, and as we did, we heard a distinct cracking sound. We looked around but couldn't identify the source. A few days later, while driving and noticing the sunlight coming through the window, I saw what appeared to be one of my wife's hairs on the infotainment screen. I attempted to wipe it off, only to realize that it wasn't a hair but, in fact, a hairline crack. When I got home, I used a flashlight to inspect it more closely and discovered that the crack spanned the entire screen, radiating out like a spider web. Interestingly, the surface of the screen was smooth—there were no noticeable scratches or nicks.
I immediately contacted the dealership to schedule a service appointment, as the vehicle was less than two years old from the date of purchase. However, due to scheduling conflicts, they could not get me in for several months. When the vehicle was finally examined, I was informed that the damage would not be covered under warranty because of the vehicle’s mileage. This seemed confusing, as the car is a flagship model and is still under two years old. I didn’t see how mileage could affect the coverage for the infotainment screen, but that was the dealer’s explanation.
I escalated the matter to the corporate office, submitting a cost estimate of just over $1,500 for the repair. Unfortunately, my request for coverage was denied. I appealed their decision by providing a detailed statement outlining the facts, but once again, they rejected my claim, attributing the issue to an "Act of God" and stating I would need to cover the cost myself. It's difficult to accept that a $55,000 vehicle, less than two years old, with an issue that has been reported on numerous other Kia models, would not be covered.
- greybeard75, Cedar Creek, US