7.5
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 6,667 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I have a 2017 Land Rover Discovery with multiple episodes of significant water leakage problems due to a known windshield seal issue on the model as identified by the dealer. During the warranty the windshield and seal were replaced and would then fail twice, on the 2nd occurrence I instructed to the dealer to notate my account with concerns about electrical issues due to the amount of water that entered the dashboard, center console, and overhead electrical. Reviewing my own service records I can see electrical problems occurred on the vehicle with notes to "let it dry out". The final time this happened was just outside of manufacturer's warranty still within the CPO period, we were told it was no longer covered even though this has never been solved. Dealer stated they've never seen this much water come in, we have significant staining and electrical concerns for which LRNA show no concern or remorse. I am uncomfortable being put in a position to sell this car knowing what happened and the potential repair costs (10k+ for significant electrical work) plus the safety concerns of failure. My car has been at the dealer for almost 20 days now with no loaner and no activity on my case. I have spoken to my case worker only twice, once when I opened it and once when she finally answered one of my calls 10 days later. I call every day to ask for updates, the dealer reaches out on my behalf and still no progress has been made. No loaners have been offered, 10 days in I was told I would need to wait another 10 days, plus the dealer indicated at least 3 days to order the windshield (at least 23 days total at the dealership). I believe water entering a vehicle like it did and coming into contact with electrical systems poses a significant threat to the operability and safety of the vehicle with LRNA showing no regard for the situation, happily letting myself or someone else get "stuck" with this problem and the potential failure assocaited with it.
- Birmingham, MI, USA
The back left passenger door opened while the vehicle was in motion and when I stopped the vehicle and tried to close the door it would not shut, it would spring open and not latch. This has happened twice now. The first time it occurred one month ago and I took the car to the dealer and they claimed there was no recall and they alleged to have done a reset which they understood would solve the safety issue. Yesterday, approximately one month later, it occurred again. I was driving on a main roadway with many cars around me and I noticed the door was ajar and in risk of hitting the cars driving by me. I immediately slowed down and pulled to the side of the road and tried to close the door and it would not latch close. Both times this has happened I was driving at moderate speed, at around 35 mph, on main roadways with many other cars around me, so it was difficult to immediately pull over and avoid damage and harm. Yesterday, when I pulled to the side of the road, I called the dealer and they told me they would send a towing truck. After waiting 2 hours on side of road, my husband came and taped the door shut so that I could drive it to the dealer. When we arrived at the dealer the service supervisor came out and viewed it and saw it for himself and experimented with the fact that the door would not close, no matter what effort was made. The dealer is in possession of the car now, apparently checking what the issue is and to then find a solution. However, I have no confidence that they will in fact solve this safety issue because it has already happened one time and they said they fixed it and it occurred again one month later. This is a very serious safety issue because I have young children who sit in the back seat and also other people/vehicles could be affected by a door flying open while a car is in motion in a public road.
- Guaynabo, PR, USA
- Federal Way, WA, USA