-?? Ask the customer (and document verbatim) what occurred or what the alleged defect is? I attempted multiple times to have Land Rover complete Safety Recall N623 -?" NHTSA Recall Number 21V-635 on my 2016 Land Rover LR4 -Gasoline Fuel Tank Flange Assembly Crack. A number of the Land Rover dealerships stated that no recall existed. After multiple attempts to confirm this recall was required for my vehicle, I was able to schedule the repair at Land Rover Cary. I reduced driving the vehicle to only minimal driving requirements while I was awaiting the recall requirement. The recall repair was canceled twice after I drove to Cary from Pinehurst, NC due to a lack of service technicians. I was driving to the dealership this third time for the repair when the fire occurred in the vehicle. I was driving to the dealership, for this recall repair, when a number of warnings flashed on the driving display. Smoke began to bellow out of the vehicle. I put on my hazards and pulled off the main highway and onto the shoulder. I turned the ignition off, exited the vehicle, and opened the hood to observe the engine bay. There were flames shooting out of the engine compartment. I went to grab my extinguisher and called 911. The flames died down rapidly. I could see that the fire melted a number of components on the bottom of the engine causing oil to spray all over. I would like to add that the driveway to my home sits at about a 30-degree incline and I typically park with the vehicle pointing down towards the nose. I wonder if the slow gas leak traveled down the vehicle towards the engine and saturated the parts with gasoline causing this issue.

- Carthage, NC, USA

Engine MIL Illuminated With DTC P0089-64 Stored [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Jessup, MD, USA

I had done a safety recall repair 'RECALL N623 FUEL TANK' on my 2016 Land Rover LR4 Landmark edition (32,051 miles) on 6-19-2022 at LAND ROVER PASADENA, 3485 East Colorado Blvd, Pasadena, CA 91107. Few days after they did the free recall fix I got the below error code 'P0442, Evaporative Emission system leak' that the dealership claims is not related to the recall fix that they did and wants to charge me $250 just to evaluate the issue. But I'm 100% certain this leak is some thing they didn't seal properly at the time of the recall. I'm very unhappy of the outcome and hope I can get this issue fixed without spending any money as before the recall I had no errors what so ever in this car and all started after the free recall fix.

- Canyon Country, CA, USA

Gas tank dust cover cracked, leaking frank fuel over the tank, onto vehicle components and onto the floor with associated fumes. Vehicle leaked fuel while stationary in the garage, leaking fumes into the house. Vehicle was taken to Land Rover for repairs. Repair team noted this is a known issue and the cover was re-designed. I was charged approximately $800 for the part and labor. This is a known issue with this make and model.

- Mesa, AZ, USA