Brought my car for an urgent airbag safety recall matter solicited by Land Rover and the NHTSA described as a matter that "can cause serious injury or death". scheduled appointment two weeks in advance and was assured orally and in writing that "if required (the business will) provide a loaner vehicle for free". I arrived on time to my appointment and was told that no loaners are available. I have scheduled several appointments for today basing on the fact that I will have a vehicle, I took time off from work and I invested time and money to drive to solon for the safety recall appointment. I would like to receive a written apology from mr ralph lombardi or whoever scheduled this appointment and wasted my time and money. And I would like to know how is this matter going to be remedied. Is there compensation for my aggravation" is there a consequence for this unprofessional business practice"

- Lyndhurst, OH, USA