6.6
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 10,420 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Breaking issue that caused extreme vehicle shaking and loss of control, I took the vehicle to the dealer royal Land Rover tucson they indicated the breaks and rotors needed replaced and this was not a warrantied item and the cost was approximately $2,000. I had the breaks and rotors replaced and paid for the repair out of pocket, about three months later the the problem returned, I returned back to the dealer and they again replaced breaks and rotors however they covered the repair. A couple months later the problem returned so I took the vehicle back to the dealer and they opened a technical assistance case with Land Rover the vehicle was in their possession for 4 to 5 weeks and they replaced breaks and rotors once again, this took place about 2,000 miles prior to the factory warranty expiring. A couple months passed and the problem began to come back about 1,000 miles after the factory warranty had expired, so I scheduled the vehicle in for service at the dealer, they again opened a technical assistance case with Land Rover and this time Land Rover denied the repair as the vehicle warranty had expired. I have made numerous calls to Land Rover customer service I spoke to a lady on 4/20/21 who said they had authorized $1,125 in repairs to the dealer however they had not, she also said she was going to call me back and she did not. The vehicle is unsafe to drive as it looses control when the severe shaking occurs. Land Rover refuses to correct this issue as the factory warranty has now expired even though this issue has been addressed multiple times under warranty. Also right side lane departure warning does not function correctly and has been addressed many times as well
- Sahuarita, AZ, USA
The autonomous emergency braking (aeb) system is non functional. Error message on the dash will sometimes report recalibration and at other time state that the system is unavailable. Also indicates that the "forward alert" is not available. The dealer is unclear about how this will effect vehicle handling and safety. They have reported that there is a software patch coming but it has not been provided to the public yet.
- Kildeer, IL, USA
- Sahuarita, AZ, USA