10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 29,300 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Takata recall, on Thursday, 7-7-16 I took my vehicle in for its 40,000 mile check up/oil change/update. Land rove/ niello in rocklin, ca kept my car due to additional needs such as eco stop malfunction. When returning the rental on Wednesday the 13th the service manager [xxx] had me pay and sign my 5 page receipt/ inspection. At this time [xxx] mentioned that the brakes were getting low and needed to be changed for new brakes or the calibers/rotors could damage, which is not covered by warranty. The dealership had 3 whole business days to inform me about brake pads being low but failed to do so in a timely manner. Then when checking out they told me I could have the brakes replaced in my hometown providing me the parts number. The very next morning I was driving in motion estimating 15 mph. On a 25 mph street I live on, degarmo and esplanade. I tried to press the brakes but nothing happened the brake went to the floor. Immediately I had les schuab tires measure the brake/rotors/calibers. The tire centers measurements differed the service department at rocklin. Manager from les shcuab told me these parts happen over time not resulting from a sudden crash. I copied the measurements and asked Land Rover rocklin and the customer service department of North America to see the difference in measurements since it caused my crash and I paid out of warranty for everything which should have been covered. They turned down the offer to review my paperwork. Since the crash the safety recall P091: Or (NHTSA) 16V- since the crash the safety recall P091(nhtsa16V-614 has came out and the dealership finally has claimed to do updates & fix the issue I had to get aaa to tow me down after the issue worsened on vehicle. They have been in my opinion negligent, unethical, un-professional. By reporting this I hope to prevent this from happening in a worse circumstance. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Chico, CA, USA
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