My driver's side door will not stay latched and my door opens unexpectedly on my 2016 Range Rover Sport Diesel. I will be in gear, starting to drive and the door comes open and the vehicle is automatically thrown into park. Or the problem happens when I enter my vehicle and attempt to close the door and it will not latch, it just bounces back open. A recall was issued for other 2016 RR models, however my vehicle vin was not included. My vehicle is currently at the Land Rover dealership service center in Tucson and they refuse to try appeal to Land Rover to cover this. The dealership has confirmed the issue I am experiencing. I called the Land Rover Customer Service line and they refuse to assist me, saying if the vehicle vin wasn't included in the recall there is nothing they can do about it. They said there is not an appeal process or anyone higher up that will assist me to escalate the problem. Basically they are refusing to stand behind their product even though they know this is a very real issue affecting their vehicles. The recall I am referencing was issued in 2022 after the NHTSA issue was brought to their attention in 2019. Recall Action Number N336v3, date of issue May 31, 2022. I am experiencing the same exact issue as addressed in the recall. No warnings, nothing. One minute my door is closing and the next it is open.

- Bisbee, AZ, USA