10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
23,701 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #4

Jan 202023

CT 200h

  • miles
-€‹ -€‹All brake related lights went on suddenly; brakes are failing: will have to push to ground to slow down the car. Car is unsafe to drive due to the brake condition. Yet, this is really a complaint on the recall process for a car safety issue rather than the issue itself: the car manufacturer (Lexus) has sent me a letter in 2022 which highlighted this potential brake issue (a letter from Lexus HQ can be found in NHTSA achieve, and is also attached here). Took the car to Lexus dealer, they checked and verified the brake issue is exactly as described in the recall (code C1391, brake booster need to replace); BUT the coverage was rejected, siting that my car is over 10 years old while this recall program covers -€œ10 years or 150k miles, whichever comes first-€; then Lexus has quoted me $3000 to fix this. I have argued that the recall letter was sent to me in 2022, when my car is already over 10 years, although mileage has just passed 100k, 2/3 of the mileage limit. Having such term like -€œwhichever comes first-€ is simply self-contradictory: if 10 years or less is a pre-condition, this recall should just exclude 2011 and 2012 models. -€‹and more importantly: brake issue is a major public safety concern, recall program should not have all these strings attached; and it certainly should not be used as sales scheme for expensive repairs. (they quoted much higher price-€‹ on both labor and parts-€‹) Please help bring attention to Lexus regarding this quite irresponsible way of handling car safety issues. According to Lexus-€™ own estimate, -€‹close to 50,000 such cars might be impacted, this is not a small number. Thank you! -€‹

- Plano, TX, USA

problem #3

Jan 162020

CT 200h

  • miles
I have to add 4-5 quarts in between oil changes. My engine consumes so much oil and I believe it's constantly burning. Also when I break it makes a loud electric braking noise. It's the hybrid breaking system and it's really loud.

- Garden Grove, CA, USA

problem #2

Dec 082014

CT 200h 4-cyl

  • 56,000 miles
While driving on a asphalt road I went over a speed bump and applied the brakes to stop the vehicle. The vehicle lurches forward after applying the brake and nearly crashed into the vehicle in front of me. There was a similar issue when I hit a pot hole and the vehicle did the same thing. It continued to go forward even after applying the brakes. I took the vehicle to Lexus and the brakes were operable. This maybe related to the Toyota brake issues.

- Houston, TX, USA

problem #1

Nov 072013

CT 200h 4-cyl

  • 38,803 miles
. on Thursday, 11/7/13, I got into my car to go to work and the dashboard gauge indicated that air pressure in one of my tires was low. I looked but they appeared to be ok. I headed to my mechanic intending to stop there on the way to work. The car performed normally on the streets and the highway. My foot was on the brake as I entered the expressway deceleration lane to exit, car still fine. I proceeded down the exit ramp, my foot never leaving the brake pedal, I applied a bit more pressure to the brake which initiated a "flat tire", bumpy sort of ride. I slowly kept braking on the exit ramp when the car suddenly accelerated, made a 90 degree turn to the right, straight into a retaining wall, the car went up the wall (officer said there was a mark on the wall about 10-11 feet up), flipped over and landed on it's wheels. I had absolutely no control of the car, couldn't steer or stop it. No key to pull out... push button starter. Airbags did not deploy. I suffered a fractured sternum, fractured sacrum (due to my weight on the seat belt as the car hit and tumbled) plus other injuries. Car was totaled. You would think from hitting a wall to flipping totally around, something would trigger an airbag to cushion me against bone fractures. And this was not a case of reactive braking (hitting the accelerator by mistake)...my foot never left the gas pedal from the deceleration lane on highway to very slowly descending the exit ramp. Lost my job, no sick pay. Was scheduled to take my certification test as an aerobics instructor in 3 days to enable me to get a second job. Still on pain meds, going through tests, unable to work or exercise, etc.

- Coconut Creek, FL, USA