really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
113,000 miles

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problem #1

Mar 092006

ES 300 6-cyl

  • Automatic transmission
  • 113,000 miles
The following letter to Lexus & they denied fault or obligation to assist me: I spoke with heather stafford who asked me to call 800-348-2788 to get my car inspected by a Lexus in charleston SC. I was told nothing could be done since the car had already been fixed. They told me that the service mngr: Daryl would call me back but I never heard from anyone. Life-threatening experience involved the cruise control malfunctioning on my 1999 Lexus ES300, Thursday, 3/9/06. I had set my cruise on 50 mph and it suddenly accelerated on it's own up to 88 mph. I depressed the cruise to turn it off while pressing the brakes to stop the car. I put the car in neutral and held the brakes down, the engine revved high and the car still wouldn't stop. Fearing for my life and loosing control of the car, I turned the ignition off and heard the engine make a loud, distressing noise. The vehicle coasted to a stop and wouldn't restart, so I called the only tow truck in the area. Towed to conway, bumper to bumper import autos and the mechanic: Dale said I had blown the motor. I asked him, what caused it, he said it's obviously related to the over-stressed engine being stopped so abruptly when I turned the ignition off. He mentioned that the cruise control should not have done that and he added his statement on the invoice: Cruise control wiring caused sticking throttle. Lexus vehicles had reported problems in NY times for recalls for the same malfunction, so my car should be recalled. Therefore, I expect Lexus to refund me the total expenses below incurred due to this obvious cruise control defect: Car info:[xxx]engine: V6 motor replaced $2400 labor/additional parts $1500 rental cars $ $288 time loss from work 3days X 8hrs = 24hrs @ $31.84 =$ $764 total refund requested=$4952. Updated 07/16/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Conway, SC, USA