While at a stop sign or light, I have experienced on at least five separate occasions where I press the accelerator and the vehicle does not move. I took it in to the Lexus dealer last year and have set up another appointment again next Monday September 27. There response is that they will put it on their diagnostic machine.

- La Canada, CA, USA

I called Sheehy Lexus of Annapolis to get this recall addressed two weeks ago and they told me the parts are not available. I called again today and they told me the same thing. They do not know when the parts will be arriving. The letter they sent stated "If a vehicle stall occurs while driving, this could increase the risk of a crash". I am concerned that this is taking too long to remediate! [XXX] Cell: [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Annapolis, MD, USA

Accident description: Traveling South on I-95 just past the 895 split. I was traveling in the middle lane with a speed of 60-65 mph. The car started to drift left quickly. There was no vibration warning through the steering wheel indicating lane departure. I was rapidly moving toward the concrete base of the moravia road overpass. The steering was tight. I attempt to brake and steer right but nothing seemed to work. The autobrake was on but did not apply and I hit the concrete base of the wall on the left front corner of the Lexus. I did several 360's and landed against the jersey wall in reverse direction of the traffic. The air bags did not deploy. The car would not start. I was able to put my window up/down and the door did open. I remained in place with my seat belt still on until office smith arrived. He recorded the incident. In summary, I believe the low precure fuel pump stopped operating causing the engine to stall at high speed and was thus the source of the crash.

- Perry Hall, MD, USA

I purchased Lexus ES350 in July 2019 and learned that the vehicle had safety recalls 20V012000, 20V682000 identified as early as January 2020, high risk fuel pump related issues where a low-pressure fuel pump inside the fuel tank may fail increasing the likelihood of a crash and life threatening. Lexus has been too complacent and till date, still hasn't come up with a remedy. When I reached out to the dealer for a replacement or a repurchase for safety sake they refuse to assist in any capacity. Need your assistance pushing Lexus recall this vehicle. I do not want to put my family in danger driving this vehicle. I appreciate your help resolving the issue.

- Glen Allen, VA, USA

2 incidents- July 2020 driving on city streets, car would not move/accelerate after stopping and had to turn off engine and restart engine. This happened twice on our way home. August 2020- driving on city street, car was at stop signal and would not accelerate after several attempts the acceleration did resume.

- La Canada, CA, USA

As your records indicate a defective fuel pump exists on this vehicle since January 13th. My calls to Lexus have only said they are still looking for a remedy.

- Brooklyn, NY, USA

This vehicle stops suddenly and wont start. There is still no solution on how to fix this car. As asked from Lexus still they have no clue when this recall can be fixed. It has stopped many times behind traffic light on many occasions I am driving a loaner car but if I making payments I want my own car back I believe this car needs to be lemoned

- Scottsdale, AZ, USA

Vehicle stalled in driveway

- Decatur, AL, USA

The vehicle is equipped with a low pressure fuel pump which may stop operating. If this were to occur, the vehicle may stall and cause a crash.

- Los Angeles, CA, USA

Lexus 22019 ES 350 has fuel pump recall issue. No solution. Poses a real hazard if driving with family and fuel supply shuts off and travelling 70 on interstate and car stops and vehicle (trailer truck ) can not stop and plows into your rear end killing all family members and leaving you cripple. Why is it taking Lexus till March (per their website) to even get out a letter on this. My vehicle VIN has been identified as one that is on recall list. Why is this putting myself and my family in immediate danger" why is the government not forcing Lexus to remedy this immediately"

- Nashville, TN, USA