10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 7,345 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I purchased Lexus ES350 in July 2019 and learned that the vehicle had safety recalls 20V012000, 20V682000 identified as early as January 2020, high risk fuel pump related issues where a low-pressure fuel pump inside the fuel tank may fail increasing the likelihood of a crash and life threatening. Lexus has been too complacent and till date, still hasn't come up with a remedy. When I reached out to the dealer for a replacement or a repurchase for safety sake they refuse to assist in any capacity. Need your assistance pushing Lexus recall this vehicle. I do not want to put my family in danger driving this vehicle. I appreciate your help resolving the issue.
- Glen Allen, VA, USA
The contact owns a 2019 Lexus ES. While pulling into a parking spot, the contact attempted to depress the brake pedal and it traveled to the floorboard. The vehicle crashed into the side of a building. The vehicle continued to coast forward despite pumping the brake pedal. The contact placed the vehicle in reverse to move the vehicle from the side of the building. Afterwards, the contact quickly shifted the gear into park and turned off the vehicle. The air bags did not deploy. The contact received bruises on to the chest. Medical attention was not received. A police report was filed. The vehicle was towed to a collision center where it was diagnosed that the parking brake assist failed and needed to be replaced. The front end of the vehicle was severely damaged. The vehicle was repaired. The contact was informed of NHTSA campaign number: 19V544000 (electronic stability control, service brakes). The manufacturer was made aware of the failure and provided case number:[xxx]. the dealer was contacted. The approximate failure mileage was 3,636. Consumer stated she saw warning lights for braking system the night of the crash. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Moreno Valley, CA, USA
- Somers, NY, USA