10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
244 miles

About These NHTSA Complaints:

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problem #4

Dec 132009

ES 330 6-cyl

  • miles
2004 Lexus ES330. Consumer states anti-lock braking system caused the car to skid off the road and into a guard rail. According to the police report, the vehicle lost traction due to icy conditions and struck a guardrail. The consumer stated he wrote to the manufacturer several times and never received a response. Updated 12/22/10. Updated 08/24/10 the consumer took the vehicle to the dealer. A diagnostic testing could only confirm that the internal computer was not reporting a system error. Updated 06/23/10. The consumer stated a slight application of the brakes, caused the wheels to freeze and the vehicle skidded out of control. Updated 03/29/10. Updated consumer letter 07/15/10.

- Edison, NJ, USA

problem #3

Jul 072004

ES 330 6-cyl

  • Automatic transmission
  • 25 miles
The brakes on my newly leased 2004 Lexus 330 do not engage with pressure for the initial 1/2 to 1 inch of pressure and are inconsistant. They also make a distracting and irritating knocking noise when the pedal is released. I have had the vehicle in for service 3 times and each time the service manager has told me the brakes were fine, but they are definitely not.

- Rockville, MD, USA

problem #2

Mar 082004

ES 330 6-cyl

  • Automatic transmission
  • 950 miles
My Lexus ES330 was less than two months old and the mileage read about 950 the time when the accident happened.T occurred on the way to work at 8:40 am March 8th, 2004. It was a sunny warm day. As I was driving on the far right lane of South 5 freeway with speed around 65 to 70 mph, a car next to my lane was trying to cut in front of me. In order to keep a safe distance, I tried to slow down the car by pressing the brake. The moment I pressed the brake the car swerved to the right. I couldn't control where the vehicle was heading and the car didn't slow down as I further pressed the brake. It bumped into the guardrail and turned 180 degree facing the oncoming cars. Luckily, I was able to make a turn and parked the car without hitting anybody. The car was damaged from the right head light all the way to the rear bumper. I immediately called the dealer and Lexus sent a inspector to check on the car. One week later, I was informed the car is ok and there is nothing abnormal after their investigation. I requested an investigation report and the response I got is I have to "go through the legal system". there was no explanation for the exact meaning of this phrase. I am a good driver with excellent record. The whole experience was totally out of nowhere and unpredictable. I kept looking back to find any clues that might lead to the accident. As I studied the NHTSA complaints, most of them happened during slow speed driving. My case happened on the freeway and all I remembered was the car didn't slow down as I applied the brake.

- Irvine, CA, USA

problem #1

Oct 102003

ES 330 6-cyl

  • Automatic transmission
  • miles
As I was pulling into the garage at my place of employment, I pressed on the brakes and the car began to accelerate, I continued to bounce off the wall several times before the car would stop. I felt that the brakes failed or the throttle was stuck. I have contacted my dealer, they called me back 30 minutes later and said that there was nothing wrong with car and I could pick it up. I felt as if I have been "blown off' and I am terrified to drive this vehicle again. I have since contacted the corporate offices and placed a complaint, however, this issue still remains unresolved. The form will not let me enter the correct model of my car, it is an ES330 not and rx.

- West Boylston, MA, USA