10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 244 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The brakes on my newly leased 2004 Lexus 330 do not engage with pressure for the initial 1/2 to 1 inch of pressure and are inconsistant. They also make a distracting and irritating knocking noise when the pedal is released. I have had the vehicle in for service 3 times and each time the service manager has told me the brakes were fine, but they are definitely not.
- Rockville, MD, USA
My Lexus ES330 was less than two months old and the mileage read about 950 the time when the accident happened.T occurred on the way to work at 8:40 am March 8th, 2004. It was a sunny warm day. As I was driving on the far right lane of South 5 freeway with speed around 65 to 70 mph, a car next to my lane was trying to cut in front of me. In order to keep a safe distance, I tried to slow down the car by pressing the brake. The moment I pressed the brake the car swerved to the right. I couldn't control where the vehicle was heading and the car didn't slow down as I further pressed the brake. It bumped into the guardrail and turned 180 degree facing the oncoming cars. Luckily, I was able to make a turn and parked the car without hitting anybody. The car was damaged from the right head light all the way to the rear bumper. I immediately called the dealer and Lexus sent a inspector to check on the car. One week later, I was informed the car is ok and there is nothing abnormal after their investigation. I requested an investigation report and the response I got is I have to "go through the legal system". there was no explanation for the exact meaning of this phrase. I am a good driver with excellent record. The whole experience was totally out of nowhere and unpredictable. I kept looking back to find any clues that might lead to the accident. As I studied the NHTSA complaints, most of them happened during slow speed driving. My case happened on the freeway and all I remembered was the car didn't slow down as I applied the brake.
- Irvine, CA, USA
As I was pulling into the garage at my place of employment, I pressed on the brakes and the car began to accelerate, I continued to bounce off the wall several times before the car would stop. I felt that the brakes failed or the throttle was stuck. I have contacted my dealer, they called me back 30 minutes later and said that there was nothing wrong with car and I could pick it up. I felt as if I have been "blown off' and I am terrified to drive this vehicle again. I have since contacted the corporate offices and placed a complaint, however, this issue still remains unresolved. The form will not let me enter the correct model of my car, it is an ES330 not and rx.
- West Boylston, MA, USA
- Edison, NJ, USA