10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 32,371 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
In may/June 2011 my ac went out and August 2011 my passenger side window went off track due to a broken clip. I have a 2007 Lexus ES350 with 102,000 miles. My warranty ran out just before year 2 due to the high mileage. I took my vehicle to the dealership for the ac and was told the ac evaporator needed to be replaced. Also, the technician told my husband that the waterpump was leaking as well and it needed to be replaced. However, the technician forgot to write the water pump information on the ticket. I contacted Lexus consumer assistance because I have had constant problems with this vehicle; replaced halogen bulbs at $200+ a piece in 2009, replaced driver side window in 2010 due to a broken clip, and replaced rear brakes in 2008. Lexus only agreed to pay 25% of the bill for the replacement of the ac evaporator and nothing towards the cost of the replacement of the waterpump. I did not contact them regarding the passenger front window. Replacement of the ac evaporator, water pump, and passenger side window are very expensive if the work is done at the dealership. Replacement of ac evaporator is $1605, water pump approx $3800, window $520+. Lexus said that I had to replace the entire window and that the clips were not sold separately when I replaced the driver side window. Today (8/11), I took my car to an auto glass shop and they fixed my passenger window and replaced the clips for only $75. Lexus is deceiving a lot of people which is the reason I want to bring this to the attention of NHTSA. It seems like a lot of the issues that I stated above are recurring with other owners. Therefore, I'm asking NHTSA to research the number of complaints and problems with the ac evaporator, windows, rear brakes, and water pump. These sort of problems should not occur in a relatively new car and I strongly believe a recall of the 2007 Lexus ES350 vehicle needs to happen.
- Germantown, MD, USA
The contact owns a 2007 Lexus ES350. While driving approximately 25 mph, the malfunction indicator lamp light and charging system warning light illuminated on the instrument panel. The contact stated that there was oil leaking from the vehicle beginning December 2010. The vehicle had not been inspected or repaired. The manufacturer had not been notified. The failure mileage was 52,490 and the current mileage was 52,494.
- Apt 309, CA, USA
I have a 2007 Lexus, ES, and I feel the problem is with the electronic push button engine starter, and not the floor mats! people have experienced fatal car crashes due to its computer malfunctioning. Didn't a driver and his family lose their lives in a Lexus 350. Why is Toyota reluctant to give me personal safety and peace of mind?
- Woodland Hills, CA, USA
Catastrophic major engine oil leak causing vehicle to blow approximately 2 gallons of oil on the engine and exhaust. Oil leak very large. Loss of all engine oil. The oil blew all over the exhaust almost causing vehicle fire. Also an environmental hazard oil discharged into environment.
- Lewiston, NY, USA
Upon pulling out of a parking spot, engine suddenly flared up excessively. Brakes failed, engine start/turn off button would not operate. Vehicle would not stop. To preclude hitting traffic on a major street, I put car in reverse. Engine continued to flare excessively. Brakes still would not engage. I could not control vehicle thus crashed into 3 parked unoccupied vehicles.
- Edgewood, FL, USA
Soon after I purchased my ES350 in Aug 2007 I started hearing a brrrrr sound coming from the engine which is only heard in a cold start and lasts for less than 10 min. I left the car overnight at two different dealership service depts so that they would be able to duplicate the sound also from a cold start. Twice I was told that the mechanics were unable to duplicate the sound which is difficult for me to believe as it is there everytime I start the car. (my husband thought that the sound was coming from the valves or tappits.) the sound was not present on the ES350 loaner cars that were given to me nor is the sound heard in friends ES350 cars. I am concerned that there might be a problem later on with the vehicle and that this is a warning sign.
- Staten Island, NY, USA
2007 Lexus ES350-1-adult passenger sat in the front seat and I notice that the airbag off indicator light was on. 2- I have experienced a dangerous sudden surge of acceleration when braking, even with all weather mat properly secured. I believe the surge may be a software and/or sensor flaw. 3- when the engine is first started (cold-after sitting), the mechanical engine noise is very pronounced as if proper lubrication is not occurring.
- Cornwall On Hudson, NY, USA
- the contact owns a 2007 Lexus ES350. The contact is the original owner of the vehicle and immediately observed the cruise control was not operating properly. The contact noticed while driving at 55 miles per hour the vehicle's cruise control caused the vehicle to accelerate. The contact first noticed that the cruise control wasn't functioning properly at the time of purchase on October 11, 2006. Update (February 21, 2007): Mr. Towers said that when the cruise control is on, the vehicle frequently accelerate beyond its set speed and keep going. Once he got a speed ticket because of it. Since, he was alert to the malfunction and able to disengage the cruise control usually after the vehicle exceeded the set speed by 10 to 15 mph. The malfunction seem to occur when other cars are around. At first, he though other cars were slowing down, but later realize that it was his car speeding up. He bought the car from an internet dealer and wasn't sure it had the "intelligent" cruise control. After complaining to Toyota, they bought the vehicle back.
- Oceanside , CA, USA
- Lincroft, NJ, USA