My wife was driving our 2007 Lexus ES 350 when another vehicle heading in the opposite direction lost control, crossed a median divide, got airborne, and hit the front driver's side quarter panel, hood, drivers door and drivers window. No air bags deployed - including side air bags which are installed on this vehicle. We have contacted Lexus regarding what we believe is a failure of the air bags to properly deploy but am currently receiving 'form' responses.

- Laguna Niguel, CA, USA

I have a 2007 Lexus ES350 ultra luxury edition that was involved in an accident (a woman ran through a stop sign and broadsided me at about 35mph) this accident occurred on September 30th 2007, I contacted Lexus on October 1st 2007 to inform them that the airbags in this 2007 ES350 ultra luxury edition never deployed and that I didn't believe this to be a safe vehicle because I could not imagine what type of impact this vehicle would have to be subjected to for the airbags (side and side curtain) to deploy. I have called back into Lexus many many times, sent emails, and can only get the same standard answer, that it could take up to four to six weeks to get someone out to look at the car. I keep getting that standard answer but so far I haven't even gotten as much as a date from Lexus on when this person can come to inspect the car. I have tried to escalate this item with Lexus but no-one that I have spoken to would even allow me to speak with a manager or supervisor as per the Lexus people, this is at the highest level of awareness (I would hate to see how they handle something that is not important to them). I feel that I have no choice but to have my attorney contact the major news new S broadcaster and the highway and traffic control to inform them that this model is not safe and should not be allowed to be sold to the public since the airbags don't deploy when the car has major impact and could cause very serious injury. I was injured in my ES350 which is supposed to have ten airbags (my head stuck the a pillar) and reported this to Lexus and it seems that I am being ignored, I believe that I have been very patient and reasonable but that has gotten me nowhere, now I feel that the only way that Lexus will take this seriously is when a lawsuit is brought against them and this issue is made public.

- Hempstead, NY, USA