The driver seat window glass just went down when my wife was driving on a freeway in freezing winter weather, the window glass would not go up and she could pull it up also because the window glass went inside the door completely. She was in a remote area and had to drive many miles with open front window with below freezing temperature to find a nearest Lexus dealer she also had two kids in the car to make situation still worse. The Lexus dealer said the window regulator and window glass needs to be replaced because the plastic clip holding the window glass to the regulator had broken. Dealer said he has to order the parts for it and gave a quote of $800. Worst part is the dealer pulled the window glass up and put some tape to hold it temporarily and charged $100 dollars for it. I cannot believe luxury car like Lexus will have such faulty parts installed when I googled this issue I saw many people complaining on same exact issue we faced, this window glass and parts should be re-called and replaced for free by Lexus because it can be safety issue if this happens in freezing winter weather.

- Northville, MI, USA

Driver's front window made a clunk noise when going down and the window popped out and was off track. Dealer replaced under warranty. Twenty-two months later, same window made a clicking noise going up and down and at that time, dealer removed door panel and found loose bolt which they tightened. Jan. 4, 2013, the right front window made a similar clunking noise and popped out of its track. Window had to be replaced. Dealer covered labor, but not parts, which amounted to $500 including tinting. Fortunately these incidents occurred when the car was not in motion.

- Phoenix,, AZ, USA

In may/June 2011 my ac went out and August 2011 my passenger side window went off track due to a broken clip. I have a 2007 Lexus ES350 with 102,000 miles. My warranty ran out just before year 2 due to the high mileage. I took my vehicle to the dealership for the ac and was told the ac evaporator needed to be replaced. Also, the technician told my husband that the waterpump was leaking as well and it needed to be replaced. However, the technician forgot to write the water pump information on the ticket. I contacted Lexus consumer assistance because I have had constant problems with this vehicle; replaced halogen bulbs at $200+ a piece in 2009, replaced driver side window in 2010 due to a broken clip, and replaced rear brakes in 2008. Lexus only agreed to pay 25% of the bill for the replacement of the ac evaporator and nothing towards the cost of the replacement of the waterpump. I did not contact them regarding the passenger front window. Replacement of the ac evaporator, water pump, and passenger side window are very expensive if the work is done at the dealership. Replacement of ac evaporator is $1605, water pump approx $3800, window $520+. Lexus said that I had to replace the entire window and that the clips were not sold separately when I replaced the driver side window. Today (8/11), I took my car to an auto glass shop and they fixed my passenger window and replaced the clips for only $75. Lexus is deceiving a lot of people which is the reason I want to bring this to the attention of NHTSA. It seems like a lot of the issues that I stated above are recurring with other owners. Therefore, I'm asking NHTSA to research the number of complaints and problems with the ac evaporator, windows, rear brakes, and water pump. These sort of problems should not occur in a relatively new car and I strongly believe a recall of the 2007 Lexus ES350 vehicle needs to happen.

- Germantown, MD, USA

This morning driving into work I rolled up the passenger side window and it rolled up too far and is now out of the grove. The nearest dealer is 1 hr 30 mins from here and will need to either tow the vehicle or will need to take it to an authorized repair shop. Estimating huge $$$S. vehicle is just out of warranty. 38,397 miles.

- Asheville, NC, USA

I own a 2007 Lexus ES 350 and on June 18, 2011 while driving, the passenger rolled down her window and the window came off track while trying to roll up!! we had to pull over and manually readjust the window to keep it in place as it was completely coming out of the panel. The window cannot be lowered now until I get it into the dealership. This could have been disastrous! I have noticed numerous complaints about the Lexus's windows coming out because of something breaking. This window is not used much, so why would breakage of clips or whatever holds it in place break? I feel it it too common a problem and a recall should be addressed.

- Deltona, FL, USA