The dashboard of the vehicle has deteriorated causing an extreme shiny surface all over. This can be seen at even given time of inspection. A recall was released to do this issue but when the LEXUS Newport News, VA dealership was contacted, the response was this vehicle was not included. During this time the vehicle was already in the need of the dashbpard being replaced due to the reasons stated in the recall letter. The vehicle was later taken to the same dealership whom denied the recall action, for a different service. The representative that was spoken with for the recall was present and seen the condition of the dashboad. the representative then stated that there was a recall for this issue. I reminded them of the call and the rep replied, if we would have known it was this bad, then we would have added your vehicle to the list for repair. I was told since the original recall date had expired for that repair issue that they were not going to honor the repair, even after acknowledging the damage and agreeing that it should have been included. The representative proceeded to suggest me to pay them as the dealer for a dashboard replacement. I asked to speak with another asociate which in turn advised the same information. The suggested service and charge, was declined. This dashboard has caused a mirror like glare in the windshield. It obtructs the view of objects while driving. Eye apparrel has been applied along with, seat position adjustments, and a towel placed to cover the dashboard while operating the vehicle. This is unsafe and as time goes on this issue continues to get worse. I have not had an auto insurance representative inspect the issue. I was unaware that this maybe an option.

- Williamsburg, VA, USA

I am not writing about my car. I am writing about many other cars coming toward me at night with VERY BRIGHT headlights. There ought to be a law against multiple headlights, very bright headlights, headlights that shine directly into the eyes of oncoming vehicles. What is being done about this? I would like a reply to my concern. I live on an island with one two lane road north to south. There is no way to avoid oncoming traffic. [XXX], [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- St. Simons Island, GA, USA

Dash board is melting needs to be recalled

- Spring, TX, USA

URGENT: MY DASH HAS MELTED ON MY-2008 LEXUS ES 350- I CANNOT SEE TO DRIVE, MY VISIBILTY IT TOTALLY OBSTRUCTED w MY 2008 LEXUS ES 350 WITH ACTUAL 35, 000 MILES, THAT I CANNOT DRIVE ((EVER)) IT SITS IN THE GARAGE. BECAUSE TOO DANGEROUS TO DRIVE MELTING DASH IT TOTALLY BLOCKS MY VIEW OF ANY ROAD, DUE TO SHINING REFLECTION OF MELTING DASH IS ALL YOU CAN SEE IN MY WINDSHIELD WHEN YOU GET IN THE CAR TO DRIVE-SO INSTEAD OF AN ACCIDENT FOR ME OR OTHERS ON ROAD UNTIL THIS DASH IS REPLACED IT CANNOT BE DRIVEN. BECAUSE THE SHINY-MELTING-STICKY DASH (((REFLECTS ONTO MY WINDSHIELD; OF THE 2008 LEXUS ES 350AND MAKES IT TOO DANGEROUS & IMPOSSIBLE TO SEE, TO DRIVE ANYWHERE & IMPOSSIBLE TO SEE ANYTHING WHEN DRIVING MY VIEW IS OBSTRUCTED ALL I CAN SEE IS (((A REFLECTION IN WINDSHIELD ONLY))) OF (((MY : SHINY MELTING DASH -2008 LEXUS ES 350-I CANNOT DRIVE W 35, 000 MILES THE DASH NEEDS REPLACED ASAP BEFORE AN ACCIDENT DID or ALMOST DID OCCUR. NO, I HAVE NEVER RECEIVED A RECALL NOTICE ON THIS CAR MELTING DASH -NEVER. THIS ISSUE IS ALL OVER THE INTERNET WITH OTHER TOYOTA AND LEXUS OWNERS HAVING THIS VERY SAME ISSUE. This car was built in Georgetown KY and was purchased BRAND NEW at Lexus of Louisville, KY. -??I have never purchased another Lexus after this.-?? Thank you, original and only 1 OWNER of this Lexus ES-350

- Clarksville, IN, USA

My vehicle dashboard is melting and i have tried to contact the dealer and they have told me that the recall has been expired on my vehicles and for me it is becoming a safety issue because whenever sun reflects on the dashboard and because its melting it makes a glare on my windshield and it effects on my visibility while driving the car.

- Sugar Land, TX, USA

Dear Sir/Madam, Our Lexus ES350 2008 has front panel melting and cracking. The melting plastic could emit hazardous fumes with health risk to driver and passengers. This melting panel looks awful, it dramatically decreases value of the car. We found this ZLZ program online below. But unfortunately it expired. We never received the ZLZ notice even though Lexus had our contact info (This is based on the fact that they sent us numerous letters on the air bag recalls.) https://static.nhtsa.gov/odi/tsbs/2018/MC-10145764-9999.pdf We called Lexus, they admit it was due to defective material but unwilling to do anything for us. Apparently they treat recalls very seriously but try to do minimum for this defective plastic panel issue. Many people have similar complaints here below https://www.carcomplaints.com/news/2017/toyota-lexus-melting-dashboard-lawsuit.shtml We sincerely request NHTSA to review this Lexus front panel melting and cracking issue again. All Lexus owners with this defective material issue should get full repair by manufacturer without limitation. If necessary, please consider a full recall for this issue so Lexus can treat this more seriously. Thanks for your attention. Regards!

- Cupertino, Ca, CA, USA

Driving to work (I'm a registered nurse), the car (on the highway) just started to slow down. It was a blessing that I was coming up on a rest stop. By the time I was able to get over to the exit lane, the steering wheel froze and the brakes stopped working. Pressing as hard as I possibly could, I was able to pull to the side when smoke started coming from under the hood. There was no warning at all that there was trouble with the engine prior to this happening. That same week, my mechanic had 3 other Lexus with blown engines and no pre-warning.

- Deltona, FL, USA

I recently just found out that my dashboard melt, and sticky. If I'm driving in the sun, the reflection of the sun caused the blindspot that I could not see. Also, the stickiness is causing the smell and it's not healthy.

- Westminster, CA, USA

The dashboard was melting, I called the Lexus Corp today and found out that the warranty has expired since last year but I just discovered the problem last Sunday.

- Westminster, CA, USA

Trunk release button that allows trunk to be opened melted. Not sure what caused the rubber button to melt and render the release of the trunk inoperable. Car was never subjected to chemicals or undue heat. Something caused the button to melt after a period of time. Possible fire hazard if not replaced? the car is kept year round in New Jersey and is subject to seasonal changes but not in a year round hot climate such as the southern states. The service manager refused to help with the replacement cost. The mechanic there who looked at it said he sees it all the time.

- Neptune, NJ, USA

Dashboard melting

- Savannah, GA, USA

Dashboard is burned plastic,

- Stanton, CA, USA

The top of the dash is sticky, almost like it's melting, causing a shiny glare to reflect off the bash and windshield making it difficult to see, especially in direct sunlight. Ive owned the car since 2010 and it's steadily worsened overtime. It became an immediate safety concern back in March as the weather became warmer.

- Staunton, VA, USA

Melting dash board recall. Lexus of mobile is stating I never filed a claim to have my melting dash board recall corrected. This is false. I was there and had photo's taken. I called bi-monthly to find out when the new dash boards would be in. Never was I told they lost my photo's or did not have a claim on file. In addition I was there a few months ago to have the air bags fixed. At which time they saw the state of the dash board. They even created more damage to it but was told not to worry as it would be taken care of when the new dash board was installed. The glare for the dashboard is a safety hazard and must be corrected and should be at no cost to me. Since this is a manufacturing defect.

- Gulf Breeze, FL, USA

My dash board is bad N causing very bad vision to drive.Lexus state they are not going to cover this at this point due to missing the dead line.I purschase this vehicle used N knew nothing about this problem until informed by Lexus service.

- Owingsmills, MD, USA

The passage window glass pop out and felt inside. I took it to the deal and they are charging 850 to fix it. Very expensive car a window falling off

- Brooklyn Park, MN, USA

I purchased the Lexus 3/2016 and I have been having medical problems from the mold/mildew and toxic aluminum hydroxide that was sprayed on the HVAC by Lexus to kill the mold issue. I have been going to the doctor since 7/2016 for illness that started out with tightening of the throat and tongue, frequent urination and very yellow, difficulty breathing, high blood pressure 130/80 before I purchased car my blood pressure was 120/60, blurred vision, metallic taste on my tongue and burning sensation on my tongue that doesn't go away, dizziness. I have had the car for less than a year and I stopped using the air because it is a safety issue and my health is at stake. I have kids who ride in the car from 5years of age to 12 years and there health is affect too. The mold produces a gas of mycotoxins which can be travel to major organs lung, liver, and brain. These cars need to be recalled and Lexus of austin in austin, Texas refuses to do anything about my complaints. Don't let someone die before this get taken serious. There are many reports of Lexus/Toyota HVAC mold issue. Its not just the mold that is the problem it is the gas (mycotoxins) you are made to drink everytime you are behind the wheel. I didn't buy this car to have my health and my family health to be affected. Lexus of austin took my money, and took my health too. Health ;lel.E

- Pflugerville, TX, USA

Melting dashboard I have been on the list for my vehicle's defective dashboard recall since 9/2015. I also completed the in store inspection required by the dealership 10/2016. Year to date, the dashboard has not been replaced. Is Lexus still honoring this recall?

- Columbia, AL, USA

I purchased my Lexus 2008 ES 350 on March 2016 from Lexus of austin.the 2008 Lexus ES 350 HVAC system is blowing moldy, mildew, and aluminum hydroxide smells into the car. The toxic combination is making me sick and is causing tightening of my throat, tongue, reflux, and stomach problems. I had my car tested for mold and this is what I found.

- Pflugerville, TX, USA

My car paint job start peeling a year and I/2 ago went to Lexus northside report it also report it to the main office the answer to that was they can:T do anything about it what I can"T belive is Lexus do not stand by there cars any more.I guess new people in the office that see things different them the old Lexus owners.I use to tell people abouth Lexus all the time but now I don"T.Lexus you let me down I still can not belive you don"T stand behine your cars.I would like to know how you would feel if you spend 30.000 on a car that"S peeling it looks bad.

- Houston, TX, USA