car was recalled for faulty air bags.i have tried numerous times to speak with someone, always with the same result-i am transferred 2 or 3 times and then i am promised a call back.i have not received a call back as of 6/20/2022.i think the first time i called was over a year ago.i am sure i called at least 4 times and spent many hours on hold being transferred.i have other things to do than sit on hold.i would like the problem fixed.

- Montague, CA, USA

Vehicle was involved in front end collision. Airbags did not deploy. Injury caused.

- Fishers, IN, USA

Takara recall airbags dashboard

- Houston, TX, USA

I keep getting mail about the recall and have spoke to Lexus several times in the past 2 years about the takata airbags each times someone tells me something different but there is no Lexus dealer in my city and the closest is over 100 miles away in which I don't have money to take a trip. I'm worried about this situation because now they say don't even ride no one in the passenger seat that's a inconvenient I use this car to Transport my kids to school, my job and Lexus isn't helping and it's really they fault that I'm in this situation. If I could take the car to a shop in my city where I'm purchasing the car I would take the car to the shop but over 100 miles out and a 100 miles back home I can't afford that.

- Corpus Christi, TX, USA

Takata recall: I was notified nearly a year ago of the safety recall required on my Lexus. I have called 4-5 times over the past 12 months but have yet to be contacted by my dealership regarding replacing the airbag. What is the recourse for having this work done" is the dealer my only recourse" I have little doubt that they are responding to those customers who purchased their vehicles from the dealership (a friend of mine had the recall work done several months ago). This is an extreme inconvenience as I am unable to use the passenger seat of my vehicle, for nearly a year. What can I do?

- Spanaway, WA, USA

The passenger side airbag is being disabled by a defective sensor in the seat and Lexus is informing customers that they don't have the parts to fix the issue. Therefore, the passenger airbag is essentially permanently disabled. This is a serious concern since any person traveling in the front passenger seat will no longer have a working airbag.

- Davidsonville, MD, USA

Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called North park Lexus of san antonio at (210) 308-8900 (611 lockhill selma rd, san antonio, tx 78216) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Mcallen, TX, USA

I received a recall notice with instructions to contact the dealer. I have called the dealer 5 or 6 times over the past 2 months, and each time they tell me no one is available to talk to me and they send me to voice mail to leave a message. I have done that but no one has ever called me back about this. The dealer is plaza Lexus in creve couer, Missouri.

- St. Louis, MO, USA

Takata recall. Despite 3 notices received, dealer still does not have the parts in stock to perform the recall

- Bayside, NY, USA

Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called valley Lexus at (209) 248-4611 (4701 mchenry ave, modesto, ca 95356) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Modesto, CA, USA

Takata recall. The contact owns a 2008 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (ira Lexus, 99 a andover street, danvers, MA 01923 (978) 739-8705) was contacted several times, but was unable to confirm when parts would be available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Ipswich, MA, USA

Takata recall.. my airbags have not been replaced nor have the manufacture attempted to replace them

- Brown Deer, WI, USA

In an accident in 2012, a car impacted this Lexus from right side and the Lexus shifted over the curb and hit the road side light post. The front driver side airbag exploded but instead of protecting people from injury, it damaged my wife's right knee badly. The knee bone was fractured and she had three surgeries in hospital. She had been on bed for half year before recovery. Now she still can't walk normally and feel pain from her knee.

- Beaverton, OR, USA

Takata recall - I contacted Lexus of wayzata dealership this summer after receiving recall notice and was told there was no solution to the defective airbags. No problems as of yet

- Miinnetonka, MN, USA

2008 Lexus 350. Consumer writes in regards to radiator leak caused by technicians. The consumer stated the radiator leak was caused by the technicians tampering with it in order to induce the leak. The front passenger's air bag inflator was not properly corrected. Updated 11/06/2017

- Houston, TX, USA

Takata inflators: I was involved in a serious accident on 05/25/2017. The veh I was in was a 2008 Lexus ES 350. The airbags deployed but failed to inflate. As a result I have to undergo surgery due to severe injuries sustained in the accident. Both the side and front airbags appeared to be just some white sheets that popped out. The notification of the recall on the vehicle's airbags was received about almost 2 months after the car accident. By then the incident had already occurred and the damage was done. Very unfortunate situation. This took place in miami, Florida, on kendall drive. The Lexus was at a standstill facing North in the middle median awaiting the make a left turn to be able to head West and turn into the West bound lanes. The opposite party that struck the Lexus was heading East in the 2nd to 3rd lane heading East bound. The other party then proceeded to swerve into the middle and failed to slow down then struck the Lexus's rear driver's side corner panel. The Lexus spun out and ended up facing South within the middle median. Both vehicles the Lexus and the other party's veh were both insured by geico at the time of the incident and geico declared dual comparative negligence.

- Pembroke Pines, FL, USA

The contact owns a 2008 Lexus ES350. The contact received a recall notification for NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact called Lexus of clearlake in houston, Texas and was informed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Channelview, TX, USA

Takata recall: I contacted the dealer I purchased the car from 2 times in the past 4 months, most recently on October 25, 2017 and was told that they have still have not received the parts. I believe this may be the case because takata and its affiliates are now in chapter 11. No one there can tell me anything about the timeframe for the parts being delivered to the service department at the Lexus of rockville centre in rockville centre, NY. The recall notice was issued in January 2017. Hundreds if not thousands of consumers like myself are driving with air bags that can explode and potential kill the car's occupants.

- Freeport, NY, USA

Takata recall announced on Jan 2017 but it still has not started the remedy of recall. So frustrated!!!

- Brighton, MA, USA

Taka recall

- Ewing, NJ, USA