Takata recall. The contact owns a 2009 Lexus ES350. The contact stated that the recall notice for NHTSA campaign number: 17V006000 (air bags) was received in January of 2017. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The VIN was invalid. The contact had not experienced a failure. VIN tool confirms parts not available.

- Parma, OH, USA

Takata recall I have contacted Lexus dealer at 700 serramonte blvd, colma ca 94014 several times regarding passenger air bag of my car but I am being ignored and advised to keep driving as it is. I am worried about my family's safety because it is our family car and they travel with me all the times.

- Pacifica, CA, USA

[xxx] Lexus failed to accommodate with a loaner vehicle and just keeps telling me "just be patient" every time I call them to discuss my vehicle and that it is very dangerous to drive. My vehicle has been in the garage "not driven all that time" for over four years since me and my husband are fearful for safety of our lives. The dealer has not accommodated with any recourse and just sends letters with bold red print that I am considered "zone B" and when I look up my VIN it says "remedy suspended". information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Schiller Park, IL, USA

I received my 1st recall letter last June 2016 & I have been calling westside Lexus on the katy freeway, houston, tx for the past few months & they still do not have the part in. It has almost been a year. I just received another letter about the recall & I called the dealership & they said that they are only working on the is models first & don't know when they can fix the ES models. I don't feel safe driving passengers around & I don't understand why it would take this long to get the parts in. This is ridiculous!!

- Magnolia, TX, USA

The dealer, North park Lexus of san antonio, has been completely unresponsive to my requests for replacement. I have been waiting for almost one year. They have not honored my request for a rental vehicle. They have not returned a single phone call or email.....updated 06/23/

- New Braunfels, TX, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Beverly Hills, CA, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) and 17V006000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. VIN tool confirms parts not available. The VIN was not provided.

- Yorktown, VA, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 05/30/17

- Mount Prospect, IL, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received a notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Whitwell, TN, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The VIN was unknown. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

- San Antonio, TX, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available. Updated 06/02/17

- Berlin, NJ, USA

Takata recall...after receiving the 'interim notice' February 8th 2017 I checked at the dayton Lexus dealer manager of service today ( Mar 22,2017) and was told the replacement inflator will not be available for my ES350 until September 2017 making my vehicle useless for seven to eight months!!.this is totally unacceptable. Their claim as the service oriented company is a sham.

- Centerville, OH, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failures. The manufacturer was made aware of the issue. VIN tool confirms remedy not yet available.

- Boise, ID, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags). The part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was made aware that Lexus would not have parts for the recall until September of 2017. The contact had not experienced a failure. VIN tool confirms parts not available.

- Coraopolis, PA, USA

The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Houston, TX, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) for the front passenger inflator. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Ft Meyers, FL, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Boca Raton, FL, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experience a failure. VIN tool confirms part not available.

- Staten Island, NY, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.

- Coral Springs, FL, USA

Takata recall. The contact owns a 2009 Lexus ES350. The contact received notification of NHTSA campaign number: 17V006000 (air bags), however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

- Philadephia, PA, USA