4.4

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
25,000 miles

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problem #4

Jun 012017

ES 350

  • miles
I have been driving with a shiny sticky dashboard that reflects light directly into my eyes when I'm driving creating a dangerous driving condition. I was just made aware that there was a Lexus Customer Support Program ZLZ to replace this defective dashboard but I never received a recall notice. I have asked Lexus corporate and the dealership to help me resolve this dangerous defect but they said the program has expired and is no longer willing to help. I am a senior citizen and cannot afford to pay for this out of pocket or buy a new car. This defect is a widely known issue and Lexus has acknowledged that this is causing a dangerous condition while driving. I cannot understand why they would not resolve this matter regardless the program expired or not especially if owners did not received the notice. Please help. Lexus is unwilling to resolve this matter even though they know this defect is causing dangerous driving conditions which may lead to accidents.

- Long Beach, CA, USA

problem #3

Feb 022023

ES 350

  • miles
The dashboard melted and shines. Having problems seeing during driving against sunlight, also the stickiness of the dashboard makes dirt stuck on the surface of the dashboard. The main issue is safety while driving because of sunlight reflection.

- Easton, MD, USA

problem #2

May 302021

ES 350

  • miles
I am having a problem with my side view mirrors. They keep poppingloose, swinging freely on it's base.one time the mirror popped loose while I was driving. Could not see traffic in the right lane. Could cause an accident.

- Nashville, TN, USA

problem #1

Oct 292017

ES 350

  • 100,000 miles
Both rear view mirrors for the driver side and passenger side spontaneously popped off and would no longer stay in place. They would just swivel back and forth while driving. I needed to use tape to keep them in place while driving. I heard a loud popping sound while my car was parked and the mirror just fell backwards. Nothing hit the mirror and I was in the car as it happened. The popping mirror happened on two separate occassions. The first time happened while I was driving and I thought something had hit my mirror and caused it to break. However, I didn't see anything hit it while driving. I only heard a loud noise. The second time confirms that the mirror spontaneously broke on its own. This becomes a safety hazard as my mirror broke while I was driving and I could no longer use my rear view mirror.

- San Gabriel, CA, USA