10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 6,223 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). While driving 50 mph, the contact had to abruptly depress the brake pedal, but it failed to respond. As a result, the contact rear ended another vehicle. The air bags failed to deploy. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. There were no injuries and a police report was filed. Prior to the crash, the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to sterling mccall Lexus (10025 southwest fwy, houston, tx 77074, (713) 995-2600) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The failure mileage was 100,000. Parts distribution disconnect.
- Fresno, TX, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (jack ingram Lexus in montgomery, Alabama) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. Updated 08/22/17 the consumer stated the vehicle was due to be repaired on August 30, 2017.
- Montgomery, AL, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (herrin gear Lexus, jackson, ms: 601-354-3882) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Canton, MS, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received NHTSA campaign number: 16V340000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local nalley Lexus smyrna dealer was contacted at 888-501-2233 located on 2750 cobb pkwy SE. Smyrna ga, 30080 where she was informed that parts would not be made available until sometime in September and she would have to call back in September in order to be placed on a waiting list. The manufacturer was not notified of the failure. Parts distribution disconnect.
- Atlanta, GA, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (john harvey Lexus, bossier city, la), and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Part distribution disconnect. Updated 08/22/17 updated 8/25/2017
- Wake Village, TX, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the part to do the repair was unavailable. The contact called an unknown dealer where it was informed that the remedy parts would not be available until September of 2017. The manufacturer confirmed that parts would not be available until September of 2017. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
- Miami, FL, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke with nalley Lexus smyrna (2750 cobb pkwy SE, smyrna, ga 30080) who stated that the parts would be available in September. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Smyrna, GA, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (Lexus of new orleans in new orleans, Louisiana) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Metaire, LA, USA
Takata recall it has been over a year since I was notified of the recall and the dealer still does not have replacement air bags and on June 19, 2017, was advised that he may have them in September.
- Houston, TX, USA
Takata recall my letter is dated. July 9th 2016 I would like to find our why this problem has not been corrected. I have not had a passenger for over a year.
- Fort Lauderdale, FL, USA
Takata recall - Lexus has not fixed our inflator. It has been a whole year since the recall. When?
- Menlo Park, CA, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (Lexus of concord 2001 market street concord, ca 94520) confirmed that the parts were not available for the recall remedy. The manufacturer did not know when the parts would arrive. The contact had not experienced a failure. VIN tool confirms parts not available.
- Fairfield, CA, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) for the passenger frontal air bag inflator. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer stated that the parts would eventually be available and referred the contact to her local dealer. The local dealer (sterling mccall Lexus located at 10025 southwest fwy houston, tx 77074) was contacted and stated that they did not see the inflators being repaired and suggested that the contact consider a new vehicle. The contact had not experienced a failure. VIN tool confirms parts not available.
- Corpus Christi, TX, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (Lexus of jacksonville, 10259 atlantic blvd, jacksonville, fl 32225, (888) 721-3509) did not give a specific date for when the part would become available. The manufacturer did not know when the vehicle could receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
- Jacksonville, FL, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (Lexus of clearwater, 27547 us hwy 19 N, clearwater, fl 33761; (727) 231-1443) was contacted and confirmed that the parts were not available for the recall remedy until September of 2017. The manufacturer was contacted at 800-255-3987 and was unable to confirm when the parts would become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Indian Rocks Beach, FL, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the local freeman Toyota Lexus dealer (2875 corby ave santa rosa, ca 95407), but was not serviced because the part was unavailable. The manufacturer was not able to confirm when the parts would become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Santa Rosa, CA, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Deltona, FL, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that the anticipated repair date was September of 2017. A dealer was contacted and stated that they did not know when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Hutchinson Island, FL, USA
Takata recall. My father was told about an inflator recall on his passenger side airbag last year (May 2016). He was told to continue driving the car but it was recommended that no one ride in the passenger seat. My father is 90 years old and still carries a valid driver's license. My mother is 84. Putting her in the backseat of the car for a few months would be inconvenient but doable. Putting her in the backseat for over a year is unacceptable (not to mention she refuses to be chauffeured around the city by my father). I work for american Honda motor co. And it is our policy to get people out of their cars until such time as they can be fixed. I am concerned that Lexus does not have this same policy. If that airbag deploys during a collision, I have no doubt it will kill my mother. I think it only appropriate that my parents be provided a rental at Lexus' expense until the inflator can be replaced (hopefully sometime in 2017).
- Torrance, CA, USA
- Wellington, FL, USA