10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 6,223 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. Checked recall status on July 26, 2016 and again on December 12, 2016. Lexus has yet to compete a plan to replace the defective air bags. I am concerned about the safety of my family.
- Lakewood Village, TX, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) months ago. The contact called the dealer for months, but they kept indicating that the parts had not yet been supplied to the dealer. The manufacturer was unable to provide a reasonable time frame to supply the parts to the dealer. The contact was not experiencing a failure. VIN tool confirms parts not available. Updated 03/06/17
- Windermere, FL, USA
Takata airbag recall. Notified in July 2016 of the issue of the takata airbag recall and was instructed by local Lexus dealer (motor city Lexus, bakersfield, ca) to refrain from allowing passengers to ride in front passenger seat. Extreme hardship because my wife recently had surgeries and getting in and out of rear seat is difficult and uncomfortable. Monthly contact with Lexus dealer regarding repair have been met with arrogant disregard for repair request. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Bakersfield, CA, USA
Takata recall update still unresolved.
- Kingwood, TX, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The VIN was unknown. The contact had not experienced a failure. VIN tool confirms parts not available.
- Boca Raton, FL, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Morgan Hill, CA, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Vero Beach, FL, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact stated that the recall notice for NHTSA campaign number: 16V340000 (air bags) was received in May. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the repair were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 01/16/17 updated 01/11/17.
- Bell Harbour, FL, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Sacramento, CA, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- St Pete, FL, USA
Takata recall. The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 02/21/17 updated 02/22/17.
- Huntington Beach, CA, USA
Takata recall, in June 2016 I received in the us mail a notice of recall for the front passenger airbag. The notice advised me to not drive the vehicle with a passenger in the front passenger seat. It is 5 months later and Lexus still has no solution or available remedy for this situation. In the meantime the resale price of the car has fallen due to this situation. I want the airbag replaced by Lexus soon.
- Spring, TX, USA
Takata recall. We were notified of the recall in June 2016. It is November and we have received no further information. So far the only corrective action has been to not use the front passenger seat. If the problem is serious, it's time to fix it or at least let us know when it will be fixed.
- Iola, TX, USA
Takata recall. It has taken too long to rectify the defect. The recall was dated June 9 2016. Today is November 1 2016. I have lost the use of the front passenger seat for almost 5 months! will I be compensated by Lexus/takata for loss of use" when can I expect the defect to be fixed"
- Gilroy, CA, USA
Takata recall. Lexus states that "do not operate vehicle with an occupant in the front passenger seat". have done this since May 2016. This is an unreasonable request for a family of 5. to date, Lexus has exceeded the time frame to replace the air bags and no replacement in sight. Have called Lexus..still no timeline for remedy. My son's Honda Pilot airbag has been replaced. Is Lexus waiting for an accident to happen? we need you to push Lexus to remedy this problem.
- Winnetka, CA, USA
Up to date, Lexus still has ko remedy to replace the passenger air bag! they charge a lot of money for this luxury vehicle but not fast enough to fixed the safety issue which obviously could cause serious injury or death. I always have my 3 1/2 month old baby in the car and I am scared to think about the metal fragments that can harm my baby once the airbag is deployed. Come on Lexus, have the humanity in fixing the defective air bag you placed in your luxury cars! you should get in trouble or be fined for acting soooo slow to fix the issue. I wonder how many deaths have been reported due to your lack of action!
- Houston, TX, USA
Takata recall: It is taking too long to remedy this airbag situation. It is an extreme inconvenience to have passengers ride in the rear. Fix it or upgrade my vehicle!
- Natchez, MS, USA
Nothing has happened I am complaining as Lexus has known about this since may and still haven't been contacted to fix my vehicle?
- San Diego, CA, USA
The contact owns a 2010 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Irvine, CA, USA
- Pomfret Center, CT, USA