10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 52,000 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Lexus inbox X [xxx] <[xxx]@gmail.com> 10:23 am (0 minutes ago) to me I own a 2011 Lexus ES 350. On 12/10/2015 I was parking in a church parking lt when suddenly my car roared like an airplane and surged up a hill through an iron gate at a cemetery, downing a stone pillar and finally coming to a stop on top of a headstone. I cannot describe the sheer panic I experienced. My first thought was thank god no one was in front of me. The previous day I picked up my 5 yr old granddaughter at her elementary school. Children could have been killed!!!! I can never drive this car again. I believe it will be totaled anyway. It's at eddie's auto body in moodus, Connecticut. I retired 2 1/2 yrs ago from P&w aircraft as a performance engineer to buy the car of my dreams which turned out to be my worst nightmare. Following are other examples of the same issue. Please investigate this to save lives! [xxx] [xxx] moodus, ct. 06469 [xxx] VIN unavailable information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Moodus, CT, USA
At approximately 6:30pm, while making a right hand turn into a friends driveway, the vehicle suddenly accelerated on it's own, and the brakes would not work. The vehicle continued to the right as if locked in to the right hand position, hit a tree and finally came to a stop by hitting high concrete steps. The vehicle was towed to the dealership, and later to the body shop as the vehicle was not drivable. During the interim, the vehicle was inspected by Toyota. Post investigation, the letter recently received from Toyota states "during the limited test drive accelerating and braking tests were conducted and the vehicle performed with no abnormalities found". the vehicle was not drivable per the mechanic at the dealership and the mechanic at the body shop, due to the significant damage and fluid leakage. This letter from Toyota's investigation is incongruent with the facts as I know them. As of this date, June 3, 2012, the vehicle is still being worked on.
- Redwood City, CA, USA
- Fulton, MD, USA