We purchased this vehicle in mid 2018. In October of 2018 Lexus issued a customer support process ZLZ which covered our vehicle for problems with the dashboard. At that time, we had no deterioration of our dashboard so we did not respond. The Lexus program expired in 2021. In the last two years, our dashboard has deteriorated quite substantially becoming sticky and more importantly, becoming very reflective. This condition is a serious safety issue for day and night driving as light reflects up on the windshield and obscures vision out of the windshield. We took the vehicle to Lexus San Diego in August of 2024 and they declined to address the repair as a defect and offered to replace the dashboard for approximately $3000. At that time I called the Lexus Corporate Dept and they said that it could fall under the support program again if they re-opened the program. The representative did not offer any timeline for that happening. I sent correspondence to Lexus Corporate in Oct of 2024 and finally heard back on 11/08/2024 that they would only offer a customer paid fix of approximately $2200. The dashboard is definitely defective (soon to be inoperable) and creates a very significant safety problem. I do not understand or agree with Lexus not addressing it properly.

- San Diego, CA, USA

The dashboard is melting which results in the noxious chemical smell and adhesive compound that is sticky to the touch.

- Long Beach, CA, USA

Exploding sunroof

- Houston, TX, USA

I was driving on interstate just outside beaumont, Texas on Thursday, November 2 when I heard a loud noise similar to a gunshot or an explosion. Immediately after I heard the noise, I noticed my sunroof cover shaking and wind coming through the top of my car. I pulled the cover back just a little and noticed shattered glass. When I pulled over at the next service station, I got out and realized my sunroof was shattered. I contacted Lexus and they pretended to be surprised; however, after further research, I discovered a class action lawsuit and many other complaints regarding this same issue. I have since had the sunroof repaired, but not by Lexus. The dealership offered to repair it to the tune of $2,000. The sunroof repair company where I took my car repaired it for a fraction of that. This morning I received a phone call from Lexus corporate office stating that the damaged sunroof was due to "impact, " which is not true. Of course, Lexus is not taking any responsibility for my vehicle. I suspect they will continue to keep their defective vehicles on the road until an adequate number of people have died from the defects. The general manager of Lexus of clear lake reached out to me on this past Saturday and asked that I email her, which I did. However, I never heard anything back from her.

- Houston, TX, USA

My tire pressure light came on in my vehicle in October. The light would not go off. I took the car to the shop and 2 sensor lights were replaced. The light stayed off for a day and came back on. The shop that replaced the sensor said to bring it back the next day because they do not know what is wrong because there are no longer any sensor to replace. When I arrived home I proceeded to back into my carport and when I proceeded to get on break to put the car in reverse, the brake failed and I had an accident that caused a lot of damage to my car. Thank god I was not physical hurt but my car was. My insurance company was contacted and vehicle was repaired. When I picked up my vehicle after paying my deductible, I was told by abra auto parts that they have replaced all the damages however the tire pressure light still will not go off and we should follow up with the Lexus dealer because that was a matter that cannot be fixed by them. I contacted the Lexus company many, many times and still have not received a clear explanation of why the light will not go off. I explained to them that I have looked at the Lexus manual and it stated that if that light remain on, the vehicle should be taken to a Lexus dealer to investigate the issue. On November 21st Lexus scheduled me to take my vehicle in to the Toyota dealer to investigate the situation. I did take the car in and to this date Lexus has not answered the question whether or not there is a defect. This is a serious matter because the lights are designed to alert you when something is wrong. Lexus may not take it serious, but I do because I never know if something is actually going on and my life could be in danger. I also received a letter regarding the air bag from Lexus. They advised do not let anyone ride on passenger side of car until we hear back from them. To this day they have not addressed that situation.

- Moscow, TN, USA

Consumer writes in regards to changes made to 2011 Lexus ES 350 vehicle the consumer stated someone usually drives her vehicle, to one location, and leave the keys in the car, so she can pick it up when she arrives. The consumer has since been informed by the dealer, it is no longer an option to leave the keys in the vehicle.

- Evansville, IN, USA