10.0

really awful
Crashes / Fires:
10 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
9,573 miles

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« Read the previous 20 complaints

problem #12

Jul 222016

ES 350

  • 66,000 miles
Takata recall. I was informed of the recall. No current repair and was advised to not operate with a front seat passenger. Contacted the manufacturer and was told the remedy would not be ready until, at least, first quarter 2017. The dealership is willing to provide a non-comparable loaner vehicle (I would expect a luxury vehicle). My vehicle was purchased with an extended warranty and scratch and dent protection. I have also prepaid for an xm subscription. All of these purchases are being wasted if I accept the loaner. If I don't accept a loaner, my vehicle continues to depreciate and is no longer serving my needs. This is an unacceptable solution and the time period for the inconvenience (6+ months) is too long.

- Montclair, VA, USA

problem #11

Jul 272016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was unable to provide a loaner vehicle. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Antonio, TX, USA

problem #10

Jul 012016

ES 350

  • miles
The contact owns a 2011 Lexus ES350. The contact stated that the recall notice for NHTSA campaign number: 16V340000 (air bags) was received in July of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.

- Columbia, SC, USA

problem #9

May 232016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Houston, TX, USA

problem #8

Jul 182016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received a recall notice for NHTSA campaign number: 16V340000 (air bags); however, the parts needed were not available. The contact believed that the manufacturer exceeded a reasonable amount of time to provide the recall repairs. The dealer was made aware of the delay. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Inglewood, CO, USA

problem #7

Jul 162016

ES 350

  • 38,000 miles
"takata recall" - your site no longer allows checking VIN# but redirects to a link that does not work.

- Spring, TX, USA

problem #6

Jul 112016

ES 350 6-cyl

  • miles
Takata recall comments: Hello..I received a interim recall notice for my 2011 Lexus ES350. In the notice it stated, that it is recommended that I do not have a passenger in the front passenger area due to airbag defect. They have not come up with remedy for this problem they just stated they recommend not to have passenger there. How can I drive this car and not carry passengers" this is unreasonable request for automaker to make to consumer. I have 48,000 miles currently on it. I sent complaint to Lexus dealer and they recommend that I store the car until end of the year and not drive it until they have remedy. This is ridiculous that they instruct the customer to do this. I contacted Lexus 2 days ago and have not received response. Can I demand that they buy my vehicle back? or demand that they give me a alternate/loan car to drive in the meantime before fix can be found and problem solved" I purchased a Lexus extended warranty to 100,000 miles also! VIN # [xxx] thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Arcadia, CA, USA

problem #5

Jul 112016

ES 350

  • miles
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Suwanee, GA, USA

problem #4

Dec 102015

ES 350

  • 43,000 miles
Lexus inbox X [xxx] <[xxx]@gmail.com> 10:23 am (0 minutes ago) to me I own a 2011 Lexus ES 350. On 12/10/2015 I was parking in a church parking lt when suddenly my car roared like an airplane and surged up a hill through an iron gate at a cemetery, downing a stone pillar and finally coming to a stop on top of a headstone. I cannot describe the sheer panic I experienced. My first thought was thank god no one was in front of me. The previous day I picked up my 5 yr old granddaughter at her elementary school. Children could have been killed!!!! I can never drive this car again. I believe it will be totaled anyway. It's at eddie's auto body in moodus, Connecticut. I retired 2 1/2 yrs ago from P&w aircraft as a performance engineer to buy the car of my dreams which turned out to be my worst nightmare. Following are other examples of the same issue. Please investigate this to save lives! [xxx] [xxx] moodus, ct. 06469 [xxx] VIN unavailable information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Moodus, CT, USA

problem #3

Jun 082015

ES 350

  • 19,000 miles
The contact owns a 2011 Lexus ES350. While driving at 15 mph, the driver rear ended the preceding vehicle. The driver side air bag did not deploy. The driver sustained injuries to the head and medical attention was required. A police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 19,000.

- Wellington, FL, USA

problem #2

Jul 252014

ES 350

  • 28,000 miles
The contact owns a 2011 Lexus ES350. The contact stated that another vehicle crashed into the driver's side of the vehicle. The air bags did not deploy. The contact was treated for post concussion syndrome, temporary hearing loss on her left ear and severe left shoulder, elbow, and knee injuries. A police report was filed. The manufacturer was made aware of the failure. The vehicle was destroyed. The failure mileage was 28,000.

- Birmingham, AL, USA

problem #1

Dec 312013

ES 350 6-cyl

  • miles
2011 Lexus ES350. Consumer writes in regards to vehicle acceleration problems. The consumer stated when her husband moved the gear from park, to drive, the vehicle shot out like a rocket. The vehicle went through and broke an iron gate, smashed some electrical equipment, took down a tree and another one fell on top of the vehicle crushing and breaking the driver's side window. The vehicle finally stopped under the stairway to an upstairs condo wall. The consumer believed the vehicle went airborne at some point. The vehicle was totaled. Also, the air bags did not deploy.

- Hampshire, IL, USA