10.0
really awful- Crashes / Fires:
- 10 / 0
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 9,573 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Lexus ES350. The contact stated that the passenger side air bag warning indicator did not register them in the seat. The vehicle was taken to the dealer where it was diagnosed that the air bag sensor needed to be recalibrated. The vehicle was repaired however, the failure recurred. The contact was informed due to their weight, approximately 90 pounds, the air bag would not register them in the seat. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
- New City, NY, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Columbia, SC, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact stated that the recall notice for NHTSA campaign number: 16V340000 (air bags) was received. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
- Panama City Beach, FL, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). However, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Austin, TX, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Aliso Viejo, CA, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bag) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 12/20/16
- Windermere, FL, USA
Takata recall: The information provided 4 months after original recall notice is listed as "no remedy". this is not acceptable. Having no front passenger seat available is not acceptable. A fix needs to be done immediately. We are in zone a
- Palm Desert, CA, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Carrollton, VA, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Alpharetta, GA, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 11/01/16
- Los Altos Hills, CA, USA
Takata recall we have not yet been notified as of August 27, 2016 by Lexus that the air bag inflator should be replaced.
- Weddington, NC, USA
Takata recall. Excessive delay in repairing inflators. Can't sell car without recall being repaired. Can't even drive my wife in the front seat.
- Tucson, AZ, USA
Takata recall I called Lexus company hotline 2nd time, and they said they can't fix my car since there is no remedy. What are my options? thanks sachin
- Plano, TX, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 15V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Mission Viejo, CA, USA
"takata recall" I contacted the local dealer at 8:00 am and was told that they would provide me with a loaner vehicle from enterprise for up to $35 per day. However, the service manager was in a meeting and would call me back at 11:00 am with the particulars on how to go about getting into the vehicle. Since I did not received a call from the service manager I called back and was told that my vehicle was safe to drive and I would not get a loaner car. I was also told that if I had any other concerns to call Lexus customer service. I called Lexus customer service and explained that it is totally unacceptable that I cannot use my passenger front seat without the risk of injury or death to the front seat passenger. I regularly travel with 4-5 other passengers in my vehicle. Again, I was told that I was not at risk because of the area in which I reside. That being the case, I requested a hold harmless letter from Toyota motor corporation. The customer service representative said he would send me an email which he did but it did not address my specific needs or concern
- Greenwich, CT, USA
The contact owns a 2011 Lexus ES-R350. The contact received a recall notification for NHTSA campaign number: 16V340000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Dallas, TX, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact stated that the recall notice for NHTSA campaign number: 16V340000 (air bags) was received in June of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
- Porter Range, CA, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. VIN tool confirms parts not available.
- Palm Bay, FL, USA
Takata recall: Information from Lexus dealer is parts to correct the recalled air bag problem will not be available till January 2017. This is totally unacceptable and unreasonable to expect the customer to wait five or six months for repairs.
- Blairsville, GA, USA
- Decatur, GA, USA