10.0
really awful- Crashes / Fires:
- 8 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 8,352 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Florence, SC, USA
Lexus has not been able to resolve the issue with my passenger front airbag since may of 2016. I understand to some degree the delay caused by the massive number of issues with the takata corporation's products, however this has prevented the use of my front passenger seat for over 7 months with no end in sight. This seems unacceptable for any manufacturer, particularly one of the stature of Lexus.
- Columbia, SC, USA
Takata recall. The contact owns a 2011 Lexus ES 350. The contact stated that the recall notice for NHTSA campaign number: 16V340000 (air bag) was received. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
- Roanoke, TX, USA
"takata recall". on July 10, 2016 I received a recall in the mail from Lexus (torrance, ca) about the takata front passenger airbag inflator. The recall notice goes on to say "until the remedy becomes available, we recommend that you do not operate the vehicle with an occupant in the front passenger seat". I am writing these comments on December 29, 2016. So it's been 5 months since I've received the recall notice. I've been in contact with my local Lexus dealer and well as Lexus in torrance, ca and neither one can give my any time table on when the repairs can be made. My wife refuses to sit in the rear seat of the car because it is not as comfortable as the passenger front seat, nor is the rear seat heated (which is one of the main reasons she likes the car -- she has back pain problems). So what I now have is a car that cost me $41,000 (cash) that I can hardly use. I feel there should be some compensation for this inconvenience, but conversations with the local Lexus dealership as well as Lexus, torrance, ca have been extremely unsuccessful. I should add that over the past few years, I have purchased from Lexus/toyata 5 brand new cars. I did this as a private citizen, not as a business purchase.
- Huntington Beach, CA, USA
Takata recall remedy is taking too long.
- Pinole, CA, USA
Takata recall-Lexus of bakersfield has not been helpful-no idea when they will get their replacements and still insisted that we not have anyone in the passenger seat. They offered a rental car but it wouldn't be a Lexus. This is taking way too long to inconvenience their customers.
- Bakersfield, CA, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags), however the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Houston, TX, USA
Takata inflators
- Alexandria, LA, USA
The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
- Longwood, FL, USA
Takata recall-cannot get dealer to return calls as to the priority status for the repair for my vehicle. In July 2016, my service rep told me that there was a priority list and he had put my vehicle on it but I still see your site indicates there isn't a resolution for the problem. Lexus continues to produce new safer cars, without repairing older ones which is ridiculous for owners who are riding in time bombs. Today's news reports are stating that those of us with recalls should be able to find out our repair status now so I need help because it is a risk for my passengers and me that should not have been allowed to happen.
- Houston, TX, USA
I was notified in July of 2016 I called them twice in tampa Florida. To this date they told me to call them again in January 2017. This is almost six months since I was notified I have passengers in my car on a daily basis. And I live in Florida where it is very hot and humid in the car it can get over 200 degrees.
- Ocala, FL, USA
The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 01/26/2017
- Cypress, TX, USA
Takata recall please see case number 1039859. It was made on November 7, 2016. In it I mentioned receiving a recall notice last summer telling me that repair parts would be available in November. Then I was told January. The latest contact from the manufacturer says "first quarter of 2017". that extends through March. This is stupid. Is there a procedure for having the airbag made inoperable? the car still has seatbelts, after all. I have a useless car. I need some help here. Thank you.
- Porter Ranch, CA, USA
Takata recall - front passenger airbag inflator defect produced by takata. Major recall on most Lexus cars and hasn't heard back from dealers/manufacturer yet.
- Irvine, CA, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vine tool confirms parts not available. Updated 12/23/16 updated 01/03/17.
- Porter Ranch, CA, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was unknown. The contact had not experienced a failure.
- Studio City, CA, USA
Takata recall I received the airbag safety recall in June 2016, and I have not been able to use the front passenger seat of my car since then. I have not received another update about the remedy for the potentially deadly and exploding airbag in my car, and it has been four months. Local auto dealerships do not know the timeline for replacements, either. This is awful. I need to be able to Transport passengers in my front seat.
- Decatur, GA, USA
The contact owns a 2011 Lexus ES350. The contact stated that the passenger side air bag warning indicator did not register them in the seat. The vehicle was taken to the dealer where it was diagnosed that the air bag sensor needed to be recalibrated. The vehicle was repaired however, the failure recurred. The contact was informed due to their weight, approximately 90 pounds, the air bag would not register them in the seat. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
- New City, NY, USA
Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Columbia, SC, USA
- Delray Beach, FL, USA