10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 39,500 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2012 Lexus ES350. The contact stated that the dashboard and instrument panel were melting and sticky. There was no cushion protection on the dashboard. The manufacturer was made aware of the failure. The manufacturer informed the contact that the 2012 Lexus ES350 was not eligible for a dashboard replacement, which ended in may of 2017. The vehicle was not taken to a dealer for diagnostic testing and repairs. The failure mileage was 79,000.
- Norcross, GA, USA
- Hampton, GA, USA