10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
18,299 miles

About These NHTSA Complaints:

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problem #8

Mar 082024

ES 350

  • miles
2013 Lexus Es300h driving on [XXX], I felt the brake didn't work during the street. It's hard to push the brake, and I almost hit the car in front. OMG, I was very scared. I saw an ABS brake light, and I tried to turn into a parking lot and find the nearest Pepboys in Birmingham, Alabama to inspect the system. I was informed of a problem with the Brake Booster Assembly. I-??m sorry I can-??t afford to pay the labor, service and parts at this time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Birmingham , AL, USA

problem #7

Aug 162023

ES 350

  • miles
I was driving down the highway coming up on a traffic jam put on the brakes and several warning. Lights came on the dash and my power brakes failed. I was barely able to stop the car without hitting someone. From that point forward the brakes did not work properly, the regenerative braking system did not function. also, the cruise control stopped functioning. I took the car to the Lexus dealer, they tested the car and stated it need a new brake booster brake assembly and that there was a safety warranty issue that was extended out 10 years and up to 150,000 miles and although my car only had 79,000 miles on it was three months past the warranty date and the refused. They reset the car brakes apparently and I was able to drive the car for several days while I spoke with Lexus, and then the car brakes failed again.

- Caguas, PR, USA

problem #6

Oct 012020

ES 350

  • 34,200 miles
The pcs (pre collision system) warning icon flashed in the display indicating that the pcs was temporarily unavailable. The vehicle was being driven on a highway. Pulled over to look in the owners manual only to find that the manual told me to stop. We proceeded to return home without experiencing any adverse handling. I really don't feel safe driving the car not knowing if the pcs system will fail.

- Westminster, CO, USA

problem #5

Sep 012019

ES 350

  • miles
My 2013 Lexus ES 300H has got a weak brakes, sometimes would make squeaking noise when you hold them and few times wouldn't brake when braking on a bit rough road. I was afraid for my safety and went to Lexus dealer to perform diagnostic. They said that my car needs a brake actuator to be replaced which is very expensive procedure. However, people in a dealership admitted that it's a common problem for these cars and my research on the internet confirmed it as well. Also, Lexus issued extended warranty for an ABS failure but somehow you are qualified only when your ABS fail. That's sounds very dangerous and unsafe. I did more research and found that in 2016 in australia Lexus has recalled 2013 and above Lexus ES models because of brake actuator and ABS module malfunction. I don't understand why are the same models not being recalled in usa for the same very common problem.

- New York, NY, USA

problem #4

Apr 042017

ES 350

  • 58,000 miles
I was parking my car on a commercial complex. I am pressing on the brake as the car slows down. When I further pressed on the brake, the car instead of taking a complete stop, accelerated. It hit the building in front of me. When trying to back up, it accelerated again in reverse. I pressed the brake really hard then it stopped.

- San Diego, CA, USA

problem #3

Jan 232017

ES 350

  • 22,300 miles
I was parking my car in front of a store. Car was in parking spot, ready to stop. All of a sudden, car accelerated, jumped the curb, went thru sidewalk into the store ahead. Luckily, store was vacant. Car kept going thru the store, came out from the back wall onto the rail guards which finally stopped car. Car was damaged.

- Fountain Valley, CA, USA

problem #2

Jul 122015

ES 350

  • 29,000 miles
While attempting to make a 3-point turn, I first backed out of a driveway onto the road, paused to check for traffic, shifted from reverse into drive and pulled forward and.started to turn to my left. As I did I experienced a loss of steering and brakes and the dashboard indicator lights all lit at once. My car drifted across the center line and I was unable to stop it from rolling to the other side of the road where it ended up perpendicular to oncoming traffic and only stopped when it hit an embankment. My car sustained front bumper and grille damage.

- Melville, NY, USA

problem #1

Nov 302013

ES 350 6-cyl

  • Automatic transmission
  • 2,890 miles
The contact owns a 2013 Lexus ES350. The contact stated that while traveling approximately 35 mph, the vehicle erroneously accelerated. The contact was unable to stop the vehicle by applying the brakes or shifting into park. The failure ceased once the vehicle was shifted into neutral and the brakes became responsive. The vehicle was taken to the dealer but the failure could not be duplicated. No repairs were performed. The manufacturer was notified and no solution was offered. The failure mileage was 2,890. Updated 01/08/14 tire skid marks were observed in the road. Updated 01/09/14

- Melville, NY, USA