10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 18,639 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Sudden unintended acceleration with braking problems. Three episodes. The first episode was a complaint to the dealer with documentation in the car's service record. The second of which was worked-up for one week by the dealer with no answers. The third episode occurred going down a parking ramp and resulted in loss of control of the car and injuries to both fenders. The car's "black box" was not activated during the last episode. The car accelerated right after it had begun moving forward. During the other episodes, the acceleration occurred right after being started. During the third and most serious episode, the car was moving down the car ramp in a parking garage, from the eighth floor to the sixth floor. After starting down the ramp, the car accelerated and could not be stopped by braking, shifting to neutral and park or by pressing the off button switch. When the sixth floor was reached, the car was driven down one of the exit lanes where finally it was able to be stopped by usual braking maneuvers. In the "black box" study, there was no record of any abnormal activity, either acceleration or braking. Police were notified and essentially documented the events but made no other comments. During the third episode, the car was moving at a rapid rate of speed, probably at about 50 miles per hour but this cannot be documented. Repair of the vehicle cost about $6000.
- Dallas, TX, USA
The brake is very spongy. The pedal gets very low to the floor.its hard to stop these car. Brake fluid, brake pads and rotors check out fine at the dealership. There are complaints about defects with the master cylinder. My car has 44000 miles and the problem is chronic. You need a large stopping range when using this car. Lexus claims I need to get use to
- Santa Fe, TX, USA
The contact owns a 2014 Lexus ES350. While making a U turn at approximately 5 mph, the rpms increased, the steering wheel seized, and the brake pedal failed to slow the vehicle down without warning. The contact crashed the vehicle into a fence and a tree. A police report was filed and there were no injuries. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 3,500. Updated 03/30/15 updated 9/22/2017
- Jericho, NY, USA
On 03/18/14 (morning), an independent mechanic inspected and concluded through testing that one of the engine motor mounts was broken/defective and needs to be replaced. I was present for the test and the mechanic walked me through each step and pointed out exactly what was happening and why. On 03/19/14 (morning), Lexus dealership denies anything is wrong with the motor mounts and cannot "replicate" the problem. On 03/19/14 (afternoon) I met with the Lexus service technician and we perform the exact same test as my independent mechanic. Although Lexus claims no repairs were done since they didn't find a problem, the test now shows the motor mounts as being in working order (magically) although Lexus denies nothing was ever wrong and nothing was repaired by Lexus, its apparent to me and my mechanic that repairs have been made by them to fix the problem without it being documented.
- Grand Prairie, TX, USA
- Stockton , CA, USA