10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
30,834 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #4

Oct 282021

ES 350

  • miles
Brakes, tires, transmission went out, suspension craked licking oil Car steering wheel vibration, car pulling, brakes didn-??t respond, i pulled to side before hitting a car Yes 2 different shops currently at express transmission Currently under inspection because of transmission going out while driving on freeway No warning lights, air bags are off I don-??t know why bought car 4 months ago Dealership said they maintenance the vehicle that was a lie i had it maintenance not to long ago car needed it car went out in matter of hrs not days it was hrs it never alerted me something was wrong vehicle was in previous accident in 2016 dealership never informed us about it we recently found out about accident express transmission spoke to me and stated transmission over heated and blew up from inside my vehicle could of blown up as well with me in it putting at risk other people when vehicle was driven while pressing brakes i had to press pedal all the way in or let go and press pedal again in order for vehicle to stop my tires we-??re getting more damaged from in words car was rotated and had an alignment done and it keept damaging tires from in words we bought vehicle for $35,000 we have had it for 4 months i have receipts of services done to vehicle and im still waiting on diagnose from transmission so i can know what inside transmission blew up it will cost me approximately $4,000 to $6,000 to fix vehicle

- Stockton , CA, USA

problem #3

Feb 052021

ES 350

  • 45,000 miles
Sudden unintended acceleration with braking problems. Three episodes. The first episode was a complaint to the dealer with documentation in the car's service record. The second of which was worked-up for one week by the dealer with no answers. The third episode occurred going down a parking ramp and resulted in loss of control of the car and injuries to both fenders. The car's "black box" was not activated during the last episode. The car accelerated right after it had begun moving forward. During the other episodes, the acceleration occurred right after being started. During the third and most serious episode, the car was moving down the car ramp in a parking garage, from the eighth floor to the sixth floor. After starting down the ramp, the car accelerated and could not be stopped by braking, shifting to neutral and park or by pressing the off button switch. When the sixth floor was reached, the car was driven down one of the exit lanes where finally it was able to be stopped by usual braking maneuvers. In the "black box" study, there was no record of any abnormal activity, either acceleration or braking. Police were notified and essentially documented the events but made no other comments. During the third episode, the car was moving at a rapid rate of speed, probably at about 50 miles per hour but this cannot be documented. Repair of the vehicle cost about $6000.

- Dallas, TX, USA

problem #2

Sep 022020

ES 350

  • 38,336 miles
Forward collision warning system has failed and is inoperable. There is a recall out there, however my VIN# isn't on the list. Lexus will not fix it.

- Port Saint Lucie In, FL, USA

problem #1

Aug 102017

ES 350

  • 40,000 miles
I was driving down the interstate and my sunroof exploded.

- Norfolk, VA, USA