1. I was involved in a car accident on Aug 28, 2024 when I was about to go around a curve in the road. A vehicle coming at breakneck speed and well over the posted speed limit, lost control, went over the double yellow lines and crashed into the left driver side of my Lexus. I was the driver and my left knee got crushed against the dashboard. None of my airbags, including my knee airbag deployed. My car was totaled but it is still available for inspection and held at the insurance company. The other driver was test driving a Mercedes and all their aibags deployed. 2. I suffered a communited patella fracture where my knee cap got fractured into several pieces, was taken by ambulance and had to have surgery the next day. The driver and the passenger in the other car were unscathed. 3. No. Until about two weeks ago I was under the impression that my 2015 Lexus was too old to include knee airbags. We recently found out that my car did indeed have knee airbags which did not deploy. For that matter none of the airbags deployed. 4. -??My car was towed initially to the police tow lot and then to a car repair place. The car repair place along with a representative from our insurance company together decided that my car is damaged beyond repair. I have filed a complained with Lexus Brand Engagement Center and they have said that they will proceed with sending an inspector out to check the car as to why my airbags did not deploy causing me such a grievous knee injury 5. -??There had been no warning lights of any kind. The police report shows that the airbag switch was on.

- Louisville, KY, USA

The contact owned a 2015 Lexus ES350. The contact stated while driving at 60 MPH during heavy rain weather conditions, the vehicle was hydroplaned, control of the vehicle was lost, and crashed into the concrete median. The contact heads impacted the steering wheel and the vehicle ricocheted off the concrete median and spun three times. The vehicle crashed into a wall and the vehicle came to a stop. No air bags deployed. The contact sustained head, tongue, middle back, shoulder, and neck injuries that required medical attention. A police report was filed. The vehicle was not diagnosed or repaired. A dealer was not contacted. The vehicle was totaled. The manufacturer was notified of the failure. The approximate failure mileage was 110,000.

- Palmbay, FL, USA