10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I leased a 2019 Lexus ES300H in March of 2019. About 1 year later, the vehicle started having serious mechanical issues related to the power of the vehicle and put my life in danger on 3 different occasions. The vehicle has a serious problem with losing power. The very first time that this problem occurred, I was in the left only lane attempting to make a left turn. When it was safe to do so and there was enough distance between me and the nearest vehicle driving in the opposite direction, I pressed on the accelerator to make a left turn and my vehicle suddenly lost almost complete power. I had the accelerator pressed all the way to the floor and the vehicle was barely moving like 3-5 miles per hour. Me and the other vehicle that was coming kind of fast in the opposite direction almost got into a head on collision. I would have very easily and safely, without even rushing, cleared the intersection and completed the left turn had this not happened. After collecting myself from the terrifying experience I just went through and having my life flash before my eyes, pulled over and called Lexus Roadside. They came and towed the vehicle to the dealer. The dealer kept the vehicle for some time, but was not able to duplicate the problem and told me that there is nothing with the vehicle. Regardless of how much I insisted that they do further tests, they refused and told me that the mechanic he driven it home at night and back in the morning and could not duplicate the issue and that if I didn't come to pick up the vehicle, they would park it on the street where it would be subject to tow. After picking it up and literally after about 20 minutes of driving it, almost the same thing happened while I was on the freeway on my way home. The vehicle lost power again and I almost got into an accident. A similar incident occurred the third time. Took the vehicle to service 3 times. Brand engagement has not done a single thing. Lemon Law Department denied the case. Been paying.
- Van Nuys, CA, USA
- Mcdonough, GA, USA