I had my vehicle serviced at Westside Lexus on March 20, 2024. My vehicle, a 2022 Lexus 300h F Sport, was brought in for 20,000-mile service, and not only has the issue not been resolved, but it has also led to a dangerous situation that could have resulted in serious and potentially fatal harm. To elaborate, after the service, I noticed that the car did not drive as smoothly nor sound as quiet as normal for my hybrid vehicle. I also heard noise as I entered/exited the driveway, drove over speed bumps, backed up, and exited the vehicle. This noise was similar to my experience after a prior service appointment when I noticed on the highway that my rear passenger tire was wobbly, posing a significant risk to my family-??s safety and that of others on the road. As with my previous experience, I heard more noise and what sounded like loose parts after a few weeks. When I checked, my rear passenger tire was loose again. As a 15-year Toyota owner, I trusted Lexus for its reputation for safety, dependability, quality, and customer care, but this experience has shaken my confidence in your brand. For each service appointment, I consent to the recommended services. It is unacceptable for a Lexus service center to return a vehicle in a condition that is unsafe to drive. Here are the details of my service visit: ? Service Date: March 20, 2024 ? Work Order Number: 687595 ? Vehicle Mileage: 20,105 ? Description of Service Performed: 20,000-mile service and four-wheel alignment Upon discovering the issue and having Lexus Roadside Assistance tow the vehicle back to the dealership.

- Houston, TX, USA

Second day of buying the vehicle stopped suddenly in the highway forcing me to turn to the emergency lane and gravel.Ounce stopped, tried to return to the highway and stpopped suddenly in several ocasions.Noticed the presence of the emergency braking system was on in the dash.Turnned it off and resume my trip.When i leaved the highway it was turnned on again and no signs, but in the middele of the light it did again stopping the transit.It continued doing so even the following day that i took it to the dealer. Incidentaly it also happened to one of their technitians. This could have provoked in several ocasions a disastrous accident.The new wheels also got scratch apparently during the forcefull brakings.Clearly not a car to turst.They confirmed the defect was in the sonars of the car that where fallin of.

- Ponce , PR, USA