10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,800 miles

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problem #1

Oct 202008

GS 350

  • 4,800 miles
2008 ES 350 surge --as I was gliding (no acceleration) into my parking space in front of my town home, my car suddenly surged forward, jumped the curb and crashed into my brick town home. I applied my to the brakes, and the car continued to surge forward. I called my Lexus dealer who said "this is impossible and could never happen and you just accidentally hit the gas pedal". I did not hit the gas pedal. I had pictures taken of the crash, wrote a letter to Lexus of North amercia stating and requesting a different ES 350 (it is a leased car). I received a grammatically incorrect letter back from Lexus that was there no reason for the problem and that is essentially was my fault. I have a copy of the letter.. the Lexus GM of sales in alexandria denied that a surge could have happened and clearly is was my fault.

- Alexandria, VA, USA

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