10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 87,170 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
"ABS actuator" car was makes a continuous buzzing noise and then a click when in park, or when turned off after driving. Reported to dealer, who could not find anything wrong when reported in 2016/2017. 2018, was told that I need a ABS actuator after all lights on my dash appeared on the screen. The lights include, ABS, check ABS, slippery road, and a couple of hazard lights. When driving the vehicle at sporadic times leading up to the lights appearing on screen, when I press down on the breaks, it takes a longer than normal response to break, unless I press all the way to the floor it finally responds. This happened while I was not aware of a problem with the ABS actuator system that is a part of the breaking system with Lexus / Toyota cars. I spoke to dealer hendrix Lexus North of Kansas City who found that the issue was the ABS actuator and that it would cost approximately $3,000. The noise I had heard on the car continues and the car is basically a hazard to drive. Looking at many other Lexus forums, this is a known issue. I looked for recalls and found nothing on it. I called my dealership that services the vehicle and asked if there was a recall on this item. I was told no. They informed me that Lexus does have a warranty of this, however I am out of warranty. This is a high safety part, so I called Lexus. I spoke to case manager miles @ 800-255-3987. Miles insists that I am out of warranty for the " warranty enhancement" that ended in 2017 of December, and 10 years after operation of vehicle. I have no record of receiving a letter in the mail. The previous rep says that the letter can be overlooked because it looks more like junk mail. This is a problem and this problem is on the streets and this should have been a recall, not a warranty enhancement. Please look into this. The warranty enhancement I found is attached. Why is this not a safety recall?
- Kansas City, MO, USA
Car has been serviced in two Lexus delaerships in the last 2 months....car started blinking the stability control lights and steering started intermittnetly working and the brakes were at 50%. I was able to the stop the car and shut it down when I restarted the no warning lights were on. The steering feel was back to normal and so were the brakes. I accelerated up to about 5 miles per hour...and the lights went off with alarms and the steering and brakes completely malfunctioned and would not work and I hit a parked car because of no ability to control the car. No warning signs before that. This was on a small city side street in front of a school
- Boston, MA, USA
- Kansas City, MO, USA